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Cash out

Cash out opens on Wednesday 6th November at 9 A.M 04 November, 2019.
Please visit this page once cash out opens


Cashout Closes on Sunday 10th November at 23.59 P.M.

Register

To create your account, you just need to complete a few details. All fields must be completed.

Remaining balance shown is pending and subject to change. Your final balance will be refunded and purchase information shown once all sales data has been refreshed.

Transactions

Please note that cash out is subject to a £1 processing fee

   Your current available balance for Cash out:

Should you wish to donate your remaining balance to our chosen charities (Barretstown Children's Charity and the ISPCC), please tick this box.

Enter Bank Details

   Your current available balance for Cash out:

Thank you for submitting

We have received your cash out request. Cash outs will be processed within 7 days of request.

Thank you

Thank you for your donation.

Cashout is closed now

Cash out has now closed. If you have any further enquiries please contact support@justtappit.com.

  1. FAQs
  2. Cookie Policy
  3. Privacy Policy
  4. Cancellations & Refunds
  5. Terms & Conditions

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© 2019. All Rights Reserved

Privacy Policy
Information

Personal Information. As part of using the services provided at The Australian Heritage Hotel’s Beer Festival, Personal Information will be collected, which can be completed at your discretion. “Personal Information” means any information that may be used to personally identify an individual, including, but not limited to, a first and last name, an email address, a home or other physical address, or other contact information. The information you provide allows a more efficient service to you and helps improve the level of service to better meet your needs.


Consent. When you provide personal information to complete a transaction, verify your credit card, and place an order, we imply that you consent to our collecting it and using it for that specific reason only. By using the Site, you consent to the terms of this Privacy Policy and to us processing your Personal Information for the purposes set forth herein. If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime by emailing beerfest@australianheritagehotel.com.


Types of information we collect

Account. To use certain services, you may be required to create an Account. By doing so, you will be asked to provide mandatory information such as your first name, a user name, email address and a password that you will use for your Account.


Transfers of Payments. You may be entitled to transfer certain amounts of money to you. To the extent that we do so, you will first be required to provide us certain Personal Information regarding your preferred payment method. Such information could include your bank account or credit card name and number.


Log Files. When you browse the site, we automatically receive your computer’s Internet Protocol (IP) addresses, type of browser, Internet Service Provider (ISP), and any other information your browser may send to us. We may use this information to analyse and improve accessibility and compatibility of the site, trends, user experience, and gather demographic and statistical information to monitor our services and make it better.


Cookies. Some of our Site pages utilise “cookies”. A “cookie” may be used, for example, to collect information about Site activity such as but not limited to store information about your session (referrer, landing page, etc), and record number of visits. Most browsers allow you to control cookies, including whether or not to accept them and how to remove them.


How do we use personal information

All Personal information that you submit or we collect may be used in the following but not limited to:


Improve our Site, products and services to you, contact you about certain products or services that you may have purchased and registered for, and to authenticate and identify your access of the Site, products and services that you are authorised to access.


Use your registered external address, email address, mobile or telephone number to send you updates, newsletter, news, promotions regarding the Site and our products and services. Or contact you in response to a “contact us” or “chat with us” request.


Transfer your Personal Information to our third-party service providers, but only to provide our services to you or for the purpose of processing such information on our behalf.


We may disclose your Personal Information or any information you submitted if we have a good faith belief that disclosing such information is helpful or reasonably necessary to (i) comply with any applicable law, regulation, legal process or governmental request; (ii) enforce our Terms of Service including investigations of potential violations thereof; (iii) detect, prevent, or otherwise address fraud or security issues; or (iv) protect against harm to the rights, property or safety of The Australian Heritage Hotel, its suppliers, its users, yourself or the public.


Security and payment

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.


If you provide your credit card information, we will ensure the information is encrypted using secure socket layer technology (SSL). All payment-related transactions will be encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data will be stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.


All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.


PCI-DSS requirements help ensure the secure handling of credit card information.


Third-party services

In general, any third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.


However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information required for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner by which these providers will handle your personal information. We are not responsible and expressly exclude ourselves from liability for any damages which may be caused by the privacy practices of such third-party service providers. Click here for tappit.


Children's privacy

The Site is not structured to offer its products and services or collect information to individuals under the age of 18.


Links

When you click on links on our Site, they may direct you away from our Site. We are not responsible and expressly exclude ourselves from liability for any damages which may be caused by the privacy practices of other sites and encourage you to read their privacy statements prior to use.


Changes to this Privacy Policy

We reserve the right to modify this privacy policy at any time, at our sole discretion, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we provide a notification herein that the same has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.


If our company is acquired or merged with another company, your information may be transferred to the new owners so that we may continue the services we offer.


Questions and contact information

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information, contact us at beerfest@australianheritagehotel.com.

Cancellation & Refund Policy
Cancellation Policy

We are not required to provide a cancellation if you change your mind. But you can choose to cancel if there is a major problem.


This is when:

  • there is a problem with the service that would have stopped you from making the transaction if you had known about it;
  • the service is significantly different from the description; or
  • the service doesn’t do what we said it would

If the problem is not major, we will fix the service within a reasonable time. If it is not repaired in a reasonable time you can choose a refund. Please keep your proof of transaction – email confirmation.


To request a cancellation, please contact us on beerfest@australianheritagehotel.com.


Refund Policy

You can request a refund of your account balance at any time through this site. Once your refund has been approved, we will initiate to the bank or credit card used for the initial transaction. You will receive the credited amount within a certain amount of days, depending on your bank or card issuer’s policies. Please note, we can only refund balances up to the total value of the transactions made online.

Terms & Conditions
General

1. This website https://ausbeerfest.justtappit.com/ (the “Site”) offers information and the ability to process transactions to load / top up your cashless wristband for the Australian Beer Festival being run by Hotel Australian The Rocks ABN 15 116 099 195 (“The Australian Heritage Hotel”, “us” or “we”).

2. Your access to and use of the Site, including your processing of any transactions through the Site, is subject to these terms and conditions and the applicability of Australian law.

3. All copyright and other intellectual property rights in all text, images, video, software and other materials on this site are owned by The Australian Heritage Hotel and affiliated companies or are included with permission of the relevant owner.


Disclaimer

1. The information contained in this site is provided in good faith on an “as is” basis. The Australian Heritage Hotel does not represent or warrant to the reliability, accuracy or completeness of the information contained on this site. To the extent permitted by law, The Australian Heritage Hotel is not responsible or liable for any liabilities (direct, indirect or consequential losses and damages) arising in any way (including without limitation negligence) for errors in, or omissions from, the information in this site. However, The Australian Heritage Hotel will endeavour to correct any inaccuracies on the site once it becomes aware of them.

2. Illustrations contained in this site are sample representations and variations may occur from time to time.


Links

The Site may contain links to external websites that are not operated by us or our related bodies corporate. The Australian Heritage Hotel does not make any endorsements, or representation as to the accuracy of information contained within those websites. These links are provided for your convenience only and you agree that:

1. we make no representations or warranties, or have any responsibility or liability for those websites;

2. these links do not indicate, expressly or impliedly, that we endorse the site or the items or services that are provided at those sites; and

3. you access and use the items and services made available at those sites solely at your own risk.


Viruses

1. The Australian Heritage Hotel does not claim that any information (including any files) obtained from or through this Site is free from viruses or other faults or defects.

2. You are responsible for scanning any information for viruses

3. You agree that The Australian Heritage Hotel has no responsibility or liability to you or any other person for any loss or damage (whether direct, indirect, consequential or economic), regardless of cause, negligence or otherwise, which may be the direct or indirect result of any such information.

4. If The Australian Heritage Hotel is found to be liable this will be limited to the cost of supplying the information again.


Compliance with these Terms and Conditions

You agree to bound by, and comply with, these terms and conditions by:

1. using the Site;


Changes to these Terms and Conditions

1. If you have a transaction that has been accepted by us, the terms and conditions that will apply to that transaction are the terms and conditions that applied at the time you made the transaction. We cannot vary the terms and conditions which apply to a given transaction after that transaction is accepted by us.

2. Subject to clause 6.1, we may change these terms and conditions at any time, and such modifications will be effective as soon as they are posted. By continuing to use the Site after these terms and conditions have been modified, you agree to be bound by the changes to these terms and conditions.


Making a transaction

1. You may submit your transaction through the Site in accordance with these terms and conditions.

2. We may ask you to provide additional details or require you to confirm your details to enable us to process any transactions placed through the Site.

3. You agree to provide us with current, complete and accurate details when asked to do so by the Site.

4. All transactions on this Site are in Australian Dollars (AUD).

5. Payments must be made by MasterCard, Visa. You confirm that any credit/debit card, or bank account or code which is being used, is yours, or that you have the authorisation of the card holder to use it. All account and credit/debit card holders are subject to validation checks and authorisation by the card issuer.

6. We reserve the right to refuse credit/debit card payments at our reasonable discretion.

7. We will process your payment on a secure site.


Delivery

You will receive a QR code via email to the value of the transaction made through the Site. This is redeemable at the festival and can be used to load / top up your wristband. Emails are sent instantly on completion of a transaction, however delivery will be dependent on your network connectivity.


Your Obligations

You covenant and warrant that:

1. all information and data provided by you to us through the Site is true, accurate, complete and up to date;

2. the person receiving the QR code at the email address supplied is authorised by you;

3. you have and will comply with all relevant laws relating to your use of the Site and your placement of any transaction;

4. you are responsible for any costs associated with your access to or use of the Site, including Internet access fees;

5. you will fully understand the purpose of your transaction before proceeding; and

6. you will not:

  • use the Site for any activities that breach any laws, infringe a third party’s rights or are contrary to any relevant standards or codes;
  • use the Site in a manner or way, or post to or transmit to or via the Site any material, which interferes with other users or our other customers or defames, harasses, threatens, menaces or offends any person or which prevents any other person from using or enjoying the Site;
  • make fraudulent or speculative enquiries, transactions or requests through the Site;
  • use another person’s details without their permission or impersonate another person when using the Site;
  • post or transmit any obscene, indecent, inflammatory or pornographic material or any other material that may give rise to civil or criminal proceedings;
  • tamper with or hinder the operation of the Site;
  • knowingly transmit any viruses, worms, defects, trojan horses or similar disabling or malicious code to the Site;
  • use any robot, spider, site search and retrieval application or other mechanism to retrieve or index any portion of the Site;
  • modify, adapt, translate or reverse engineer any portion of the Site;
  • remove any copyright, trade mark or other proprietary rights notices contained in or on the Site;
  • reformat or frame any portion of the web pages that are part of the Site;
  • use the Site to violate the security of any computer or other network or engage in illegal conduct;
  • take any action that imposes or that would, in our reasonable opinion, result in an unreasonable or disproportionately large load on our infrastructure;
  • use the Site other than in accordance with these terms and conditions; or
  • attempt any of the above acts or engage or permit another person to do any of the above acts.

Warranty and Liability

1. The Australian Heritage Hotel accepts liability for all legal guarantees and warranties expressed or implied to the transactions under the Competition and Consumer Act 2010, or any other legislation (such as the Fair Trading Acts (or equivalent legislation) in each State and Territory) the effect of which cannot be excluded.

2. Where we are permitted by law (and subject to clause 14.1):

  • we do not warrant or represent the suitability of the Site for any purpose; and
  • we will not be liable to you for indirect and consequential loss (including without limitation for loss of revenue, loss of profits, failure to realise expected profits or savings, loss of earnings and any other commercial or economic loss of any kind) or loss or corruption of data, in contract, tort, under any statute or otherwise (including negligence) arising from or connected to the Site.
  • Our liability to you for loss or damage of any kind arising out of this agreement or in connection with the relationship established by it is reduced to the extent (if any) that you cause or contribute to the loss or damage. This reduction applies whether our liability is in contract, tort (including negligence), under any statute or otherwise.

Refunds

You can request a refund of your account balance at any time through this site. Once your refund has been approved, we will initiate to the bank or credit card used for the initial transaction. You will receive the credited amount within a certain amount of days, depending on your bank or card issuer’s policies. Please note, we can only refund balances up to the total value of the transactions made online.


General Provisions

1. If the whole or any part of a provision of this agreement is void, unenforceable or illegal in a jurisdiction it is severed for that jurisdiction. The remainder of this agreement has full force and effect and the validity or enforceability of that provision in any other jurisdiction is not affected. This clause has no effect if the severance alters the basic nature of this agreement or is contrary to public policy.

2. This agreement is governed by the laws of Australia. Each party submits to the non-exclusive jurisdiction of the courts of that place.


Privacy Policy and Your Personal Information

Refer to the Privacy Policy, which form part of these terms and conditions.

Privacy Policy
Information

Personal Information. As part of using the services provided at Formula 1® Rolex Australian Grand Prix 2019, Personal Information will be collected, which can be completed at your discretion. “Personal Information” means any information that may be used to personally identify an individual, including, but not limited to, a first and last name, an email address, a home or other physical address, or other contact information. The information you provide allows a more efficient service to you and helps improve the level of service to better meet your needs.


Consent. When you provide personal information to complete a transaction, verify your credit card, and place an order, we imply that you consent to our collecting it and using it for that specific reason only. By using the Site, you consent to the terms of this Privacy Policy and to us processing your Personal Information for the purposes set forth herein. If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime by emailing cashless@grandprix.com.au.


Types of information we collect

Account. To use certain services, you may be required to create an Account. By doing so, you will be asked to provide mandatory information such as your first name, a user name, email address and a password that you will use for your Account.


Transfers of Payments. You may be entitled to transfer certain amounts of money to you. To the extent that we do so, you will first be required to provide us certain Personal Information regarding your preferred payment method. Such information could include your bank account or credit card name and number.


Log Files. When you browse the site, we automatically receive your computer’s Internet Protocol (IP) addresses, type of browser, Internet Service Provider (ISP), and any other information your browser may send to us. We may use this information to analyse and improve accessibility and compatibility of the site, trends, user experience, and gather demographic and statistical information to monitor our services and make it better.


Cookies. Some of our Site pages utilise “cookies”. A “cookie” may be used, for example, to collect information about Site activity such as but not limited to store information about your session (referrer, landing page, etc), and record number of visits. Most browsers allow you to control cookies, including whether or not to accept them and how to remove them.


How do we use personal information

All Personal information that you submit or we collect may be used in the following but not limited to:


  • Improve our Site, products and services to you, contact you about certain products or services that you may have purchased and registered for, and to authenticate and identify your access of the Site, products and services that you are authorised to access.
  • Use your registered external address, email address, mobile or telephone number to send you updates, newsletter, news, promotions regarding the Site and our products and services. Or contact you in response to a “contact us” or “chat with us” request.
  • Transfer your Personal Information to our third-party service providers, but only to provide our services to you or for the purpose of processing such information on our behalf.

We may disclose your Personal Information or any information you submitted if we have a good faith belief that disclosing such information is helpful or reasonably necessary to (i) comply with any applicable law, regulation, legal process or governmental request; (ii) enforce our Terms of Service including investigations of potential violations thereof; (iii) detect, prevent, or otherwise address fraud or security issues; or (iv) protect against harm to the rights, property or safety of Formula 1® Rolex Australian Grand Prix 2019, its suppliers, its users, yourself or the public.


Security and payment

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.


If you provide your credit card information, we will ensure the information is encrypted using secure socket layer technology (SSL). All payment-related transactions will be encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data will be stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.


All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.


PCI-DSS requirements help ensure the secure handling of credit card information.


Third-party services

In general, any third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.


However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information required for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner by which these providers will handle your personal information. We are not responsible and expressly exclude ourselves from liability for any damages which may be caused by the privacy practices of such third-party service providers. Click here for tappit.


Children's privacy

The Site is not structured to offer its products and services or collect information to individuals under the age of 18.


Links

When you click on links on our Site, they may direct you away from our Site. We are not responsible and expressly exclude ourselves from liability for any damages which may be caused by the privacy practices of other sites and encourage you to read their privacy statements prior to use.


Changes to this Privacy Policy

We reserve the right to modify this privacy policy at any time, at our sole discretion, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we provide a notification herein that the same has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.


If our company is acquired or merged with another company, your information may be transferred to the new owners so that we may continue the services we offer.


Questions and contact information

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information, contact us at cashless@grandprix.com.au.

Cancellation & Refund Policy
Cancellation Policy

We are not required to provide a cancellation if you change your mind. But you can choose to cancel if there is a major problem.


This is when:

  • there is a problem with the service that would have stopped you from making the transaction if you had known about it;
  • the service is significantly different from the description; or
  • the service doesn’t do what we said it would

If the problem is not major, we will fix the service within a reasonable time. If it is not repaired in a reasonable time you can choose a refund. Please keep your proof of transaction – email confirmation.


To request a cancellation, please contact us on cashless@grandprix.com.au.


Refund Policy

You can request a refund of your account balance at any time through this site. Once your refund has been approved, we will initiate to the bank or credit card used for the initial transaction. You will receive the credited amount within a certain amount of days, depending on your bank or card issuer’s policies. Please note, we can only refund balances up to the total value of the transactions made online.

Refunds will take up to 7 working days from the date you placed the claim, to return to your bank account. (This depends on where you live and who you bank with.)


What if I want to claim back my money?

For all balance refunds - these will take up to 7 working days from the date you placed the claim, to return to your bank account. (This depends on where you live and who you bank with).

  • Balance refunds will be available on site at one of the three top up stations (in Club 15 powered by tappit, Ricciardo Grandstand and Piquet Grandstand) until 7.30pm each day.
  • Online balance refunds will be available up to 60 days after the event. To start the process, log in here https://agp2019.justtappit.com/
  • Register your wristband (each wristband has a unique ID on the reverse of the tag)
  • View your transactions (Load and Spend)
  • Request your wristband balance refund (refund requests will be processed within 7 working days)
  • Refunds will be available online up to 60 days after the event
Terms & Conditions
General

1. This website https://agp2019.justtappit.com (the “Site”)offers information and the ability to process transactions to load / top up your cashless wristband for the Formula 1® Rolex Australian Grand Prix 2019 being run by Australian Grand Prix Corporation ABN 86 947 927 465 (“Formula 1® Rolex Australian Grand Prix 2019”, “us” or “we”).

2. Your access to and use of the Site, including your processing of any transactions through the Site, is subject to these terms and conditions and the applicability of Australian law.

3. All copyright and other intellectual property rights in all text, images, video, software and other materials on this site are owned by Formula 1® Rolex Australian Grand Prix 2019 and affiliated companies or are included with permission of the relevant owner.


Disclaimer

1. The information contained in this site is provided in good faith on an “as is” basis. Formula 1® Rolex Australian Grand Prix 2019 does not represent or warrant to the reliability, accuracy or completeness of the information contained on this site. To the extent permitted by law, Formula 1® Rolex Australian Grand Prix 2019 is not responsible or liable for any liabilities (direct, indirect or consequential losses and damages) arising in any way (including without limitation negligence) for errors in, or omissions from, the information in this site. However, Formula 1® Rolex Australian Grand Prix 2019 will endeavour to correct any inaccuracies on the site once it becomes aware of them.

2. Illustrations contained in this site are sample representations and variations may occur from time to time.


Links

The Site may contain links to external websites that are not operated by us or our related bodies corporate. Formula 1® Rolex Australian Grand Prix 2019 does not make any endorsements, or representation as to the accuracy of information contained within those websites. These links are provided for your convenience only and you agree that:

1. we make no representations or warranties, or have any responsibility or liability for those websites;

2. these links do not indicate, expressly or impliedly, that we endorse the site or the items or services that are provided at those sites; and

3. you access and use the items and services made available at those sites solely at your own risk.


Viruses

1. Formula 1® Rolex Australian Grand Prix 2019 does not claim that any information (including any files) obtained from or through this Site is free from viruses or other faults or defects.

2. You are responsible for scanning any information for viruses.

3. You agree that Formula 1® Rolex Australian Grand Prix 2019 has no responsibility or liability to you or any other person for any loss or damage (whether direct, indirect, consequential or economic), regardless of cause, negligence or otherwise, which may be the direct or indirect result of any such information.

4. If Formula 1® Rolex Australian Grand Prix 2019 is found to be liable this will be limited to the cost of supplying the information again.


Compliance with these Terms and Conditions

You agree to bound by, and comply with, these terms and conditions by:

1. using the Site;


Changes to these Terms and Conditions

1. If you have a transaction that has been accepted by us, the terms and conditions that will apply to that transaction are the terms and conditions that applied at the time you made the transaction. We cannot vary the terms and conditions which apply to a given transaction after that transaction is accepted by us.

2. Subject to clause 6.1, we may change these terms and conditions at any time, and such modifications will be effective as soon as they are posted. By continuing to use the Site after these terms and conditions have been modified, you agree to be bound by the changes to these terms and conditions.


Making a transaction

1. You may submit your transaction through the Site in accordance with these terms and conditions.

2. We may ask you to provide additional details or require you to confirm your details to enable us to process any transactions placed through the Site.

3. You agree to provide us with current, complete and accurate details when asked to do so by the Site.

4. All transactions on this Site are in Australian Dollars (AUD).

5. You confirm that any credit/debit card, or bank account or code which is being used, is yours, or that you have the authorisation of the card holder to use it. All account and credit/debit card holders are subject to validation checks and authorisation by the card issuer.

6. We will process your payment on a secure site.


Your Obligations

You covenant and warrant that:

1. all information and data provided by you to us through the Site is true, accurate, complete and up to date;

2. you have and will comply with all relevant laws relating to your use of the Site and your placement of any transaction;

3. you are responsible for any costs associated with your access to or use of the Site, including Internet access fees;

4. you will fully understand the purpose of your transaction before proceeding; and

5. you will not:

  • use the Site for any activities that breach any laws, infringe a third party’s rights or are contrary to any relevant standards or codes;
  • use the Site in a manner or way, or post to or transmit to or via the Site any material, which interferes with other users or our other customers or defames, harasses, threatens, menaces or offends any person or which prevents any other person from using or enjoying the Site;
  • make fraudulent or speculative enquiries, transactions or requests through the Site;
  • use another person’s details without their permission or impersonate another person when using the Site;
  • post or transmit any obscene, indecent, inflammatory or pornographic material or any other material that may give rise to civil or criminal proceedings;
  • tamper with or hinder the operation of the Site;
  • knowingly transmit any viruses, worms, defects, trojan horses or similar disabling or malicious code to the Site;
  • use any robot, spider, site search and retrieval application or other mechanism to retrieve or index any portion of the Site;
  • modify, adapt, translate or reverse engineer any portion of the Site;
  • remove any copyright, trade mark or other proprietary rights notices contained in or on the Site;
  • reformat or frame any portion of the web pages that are part of the Site;
  • use the Site to violate the security of any computer or other network or engage in illegal conduct;
  • take any action that imposes or that would, in our reasonable opinion, result in an unreasonable or disproportionately large load on our infrastructure;
  • use the Site other than in accordance with these terms and conditions; or
  • attempt any of the above acts or engage or permit another person to do any of the above acts.

Warranty and Liability

1. Formula 1® Rolex Australian Grand Prix 2019 accepts liability for all legal guarantees and warranties expressed or implied to the transactions under the Competition and Consumer Act 2010, or any other legislation (such as the Fair Trading Acts (or equivalent legislation) in each State and Territory) the effect of which cannot be excluded.

2. Where we are permitted by law (and subject to clause 14.1):

  • we do not warrant or represent the suitability of the Site for any purpose; and
  • we will not be liable to you for indirect and consequential loss (including without limitation for loss of revenue, loss of profits, failure to realise expected profits or savings, loss of earnings and any other commercial or economic loss of any kind) or loss or corruption of data, in contract, tort, under any statute or otherwise (including negligence) arising from or connected to the Site.
  • Our liability to you for loss or damage of any kind arising out of this agreement or in connection with the relationship established by it is reduced to the extent (if any) that you cause or contribute to the loss or damage. This reduction applies whether our liability is in contract, tort (including negligence), under any statute or otherwise.

Refunds

You can request a refund of your account balance at any time through this site. Once your refund has been approved, we will initiate to the bank or credit card used for the initial transaction. You will receive the credited amount within a certain amount of days, depending on your bank or card issuer’s policies. Please note, we can only refund balances up to the total value of the transactions made online.

Refunds will take up to 7 working days from the date you placed the claim, to return to your bank account. (This depends on where you live and who you bank with.)


General Provisions

1. If the whole or any part of a provision of this agreement is void, unenforceable or illegal in a jurisdiction it is severed for that jurisdiction. The remainder of this agreement has full force and effect and the validity or enforceability of that provision in any other jurisdiction is not affected. This clause has no effect if the severance alters the basic nature of this agreement or is contrary to public policy.

2. This agreement is governed by the laws of Australia. Each party submits to the non-exclusive jurisdiction of the courts of that place.


Privacy Policy and Your Personal Information

Refer to the Privacy Policy, which form part of these terms and conditions.

Privacy Policy
Information

Personal Information. As part of using the services provided at Kwaku Festival, Personal Information will be collected, which can be completed at your discretion. “Personal Information” means any information that may be used to personally identify an individual, including, but not limited to, a first and last name, an email address, a home or other physical address, or other contact information. The information you provide allows a more efficient service to you and helps improve the level of service to better meet your needs.


Consent. When you provide personal information to complete a transaction, verify your credit card, and place an order, we imply that you consent to our collecting it and using it for that specific reason only. By using the Site, you consent to the terms of this Privacy Policy and to us processing your Personal Information for the purposes set forth herein. If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime by emailing support@justtappit.com.


Types of information we collect

Account. To use certain services, you may be required to create an Account. By doing so, you will be asked to provide mandatory information such as your first name, a user name, email address and a password that you will use for your Account.


Transfers of Payments. You may be entitled to transfer certain amounts of money to you. To the extent that we do so, you will first be required to provide us certain Personal Information regarding your preferred payment method. Such information could include your bank account or credit card name and number.


Log Files. When you browse the site, we automatically receive your computer’s Internet Protocol (IP) addresses, type of browser, Internet Service Provider (ISP), and any other information your browser may send to us. We may use this information to analyse and improve accessibility and compatibility of the site, trends, user experience, and gather demographic and statistical information to monitor our services and make it better.


Cookies. Some of our Site pages utilise “cookies”. A “cookie” may be used, for example, to collect information about Site activity such as but not limited to store information about your session (referrer, landing page, etc), and record number of visits. Most browsers allow you to control cookies, including whether or not to accept them and how to remove them.


How do we use personal information

All Personal information that you submit or we collect may be used in the following but not limited to:


  • Improve our Site, products and services to you, contact you about certain products or services that you may have purchased and registered for, and to authenticate and identify your access of the Site, products and services that you are authorised to access.
  • Use your registered external address, email address, mobile or telephone number to send you updates, newsletter, news, promotions regarding the Site and our products and services. Or contact you in response to a “contact us” or “chat with us” request.
  • Transfer your Personal Information to our third-party service providers, but only to provide our services to you or for the purpose of processing such information on our behalf.

We may disclose your Personal Information or any information you submitted if we have a good faith belief that disclosing such information is helpful or reasonably necessary to (i) comply with any applicable law, regulation, legal process or governmental request; (ii) enforce our Terms of Service including investigations of potential violations thereof; (iii) detect, prevent, or otherwise address fraud or security issues; or (iv) protect against harm to the rights, property or safety of Kwaku Festival, its suppliers, its users, yourself or the public.


Security and payment

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.


If you provide your credit card information, we will ensure the information is encrypted using secure socket layer technology (SSL). All payment-related transactions will be encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data will be stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.


All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.


PCI-DSS requirements help ensure the secure handling of credit card information.


Third-party services

In general, any third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.


However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information required for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner by which these providers will handle your personal information. We are not responsible and expressly exclude ourselves from liability for any damages which may be caused by the privacy practices of such third-party service providers. Click here for tappit.


Children's privacy

The Site is not structured to offer its products and services or collect information to individuals under the age of 18.


Links

When you click on links on our Site, they may direct you away from our Site. We are not responsible and expressly exclude ourselves from liability for any damages which may be caused by the privacy practices of other sites and encourage you to read their privacy statements prior to use.


Changes to this Privacy Policy

We reserve the right to modify this privacy policy at any time, at our sole discretion, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we provide a notification herein that the same has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.


If our company is acquired or merged with another company, your information may be transferred to the new owners so that we may continue the services we offer.


Questions and contact information

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information, contact us at support@justtappit.com.

Cancellation & Refund Policy
Cancellation Policy

We are not required to provide a cancellation if you change your mind. But you can choose to cancel if there is a major problem.


This is when:

  • there is a problem with the service that would have stopped you from making the transaction if you had known about it;
  • the service is significantly different from the description; or
  • the service doesn’t do what we said it would

If the problem is not major, we will fix the service within a reasonable time. If it is not repaired in a reasonable time you can choose a refund. Please keep your proof of transaction – email confirmation.


To request a cancellation, please contact us on support@justtappit.com.


Refund Policy

You can request a refund of your account balance at any time through this site. Once your refund has been approved, we will initiate to the bank or credit card used for the initial transaction. You will receive the credited amount within a certain amount of days, depending on your bank or card issuer’s policies. Please note, we can only refund balances up to the total value of the transactions made online.

Terms & Conditions
General

1. This website https://kwakufestival.justtappit.com (the “Site”) offers information and the ability to process transactions to load / top up your cashless wristband for the Kwaku Festival being run by Kwaku”, “us” or “we”).

2. Your access to and use of the Site, including your processing of any transactions through the Site, is subject to these terms and conditions and the applicability of European law.

3. All copyright and other intellectual property rights in all text, images, video, software and other materials on this site are owned by Kwaku Festival and affiliated companies or are included with permission of the relevant owner.


Disclaimer

1. The information contained in this site is provided in good faith on an “as is” basis. Kwaku Festival does not represent or warrant to the reliability, accuracy or completeness of the information contained on this site. To the extent permitted by law, Kwaku Festival is not responsible or liable for any liabilities (direct, indirect or consequential losses and damages) arising in any way (including without limitation negligence) for errors in, or omissions from, the information in this site. However, Kwaku Festival will endeavour to correct any inaccuracies on the site once it becomes aware of them.

2. Illustrations contained in this site are sample representations and variations may occur from time to time.


Links

The Site may contain links to external websites that are not operated by us or our related bodies corporate. Kwaku Festival does not make any endorsements, or representation as to the accuracy of information contained within those websites. These links are provided for your convenience only and you agree that:

1. we make no representations or warranties, or have any responsibility or liability for those websites;

2. these links do not indicate, expressly or impliedly, that we endorse the site or the items or services that are provided at those sites; and

3. you access and use the items and services made available at those sites solely at your own risk.


Viruses

1. Kwaku Festival does not claim that any information (including any files) obtained from or through this Site is free from viruses or other faults or defects.

2. You are responsible for scanning any information for viruses.

3. You agree that Kwaku Festival has no responsibility or liability to you or any other person for any loss or damage (whether direct, indirect, consequential or economic), regardless of cause, negligence or otherwise, which may be the direct or indirect result of any such information.

4. If Kwaku Festival is found to be liable this will be limited to the cost of supplying the information again.


Compliance with these Terms and Conditions

You agree to bound by, and comply with, these terms and conditions by:

1. using the Site;


Changes to these Terms and Conditions

1. If you have a transaction that has been accepted by us, the terms and conditions that will apply to that transaction are the terms and conditions that applied at the time you made the transaction. We cannot vary the terms and conditions which apply to a given transaction after that transaction is accepted by us.

2. Subject to clause 6.1, we may change these terms and conditions at any time, and such modifications will be effective as soon as they are posted. By continuing to use the Site after these terms and conditions have been modified, you agree to be bound by the changes to these terms and conditions.


Making a transaction

1. You may submit your transaction through the Site in accordance with these terms and conditions.

2. We may ask you to provide additional details or require you to confirm your details to enable us to process any transactions placed through the Site.

3. You agree to provide us with current, complete and accurate details when asked to do so by the Site.

4. All transactions on this Site are in Euros (EURO).

5. You confirm that any credit/debit card, or bank account or code which is being used, is yours, or that you have the authorisation of the card holder to use it. All account and credit/debit card holders are subject to validation checks and authorisation by the card issuer.

6. We will process your payment on a secure site.


Your Obligations

You covenant and warrant that:

1. all information and data provided by you to us through the Site is true, accurate, complete and up to date;

2. you have and will comply with all relevant laws relating to your use of the Site and your placement of any transaction;

3. you are responsible for any costs associated with your access to or use of the Site, including Internet access fees;

4. you will fully understand the purpose of your transaction before proceeding; and

5. you will not:

  • use the Site for any activities that breach any laws, infringe a third party’s rights or are contrary to any relevant standards or codes;
  • use the Site in a manner or way, or post to or transmit to or via the Site any material, which interferes with other users or our other customers or defames, harasses, threatens, menaces or offends any person or which prevents any other person from using or enjoying the Site;
  • make fraudulent or speculative enquiries, transactions or requests through the Site;
  • use another person’s details without their permission or impersonate another person when using the Site;
  • post or transmit any obscene, indecent, inflammatory or pornographic material or any other material that may give rise to civil or criminal proceedings;
  • tamper with or hinder the operation of the Site;
  • knowingly transmit any viruses, worms, defects, trojan horses or similar disabling or malicious code to the Site;
  • use any robot, spider, site search and retrieval application or other mechanism to retrieve or index any portion of the Site;
  • modify, adapt, translate or reverse engineer any portion of the Site;
  • remove any copyright, trade mark or other proprietary rights notices contained in or on the Site;
  • reformat or frame any portion of the web pages that are part of the Site;
  • use the Site to violate the security of any computer or other network or engage in illegal conduct;
  • take any action that imposes or that would, in our reasonable opinion, result in an unreasonable or disproportionately large load on our infrastructure;
  • use the Site other than in accordance with these terms and conditions; or
  • attempt any of the above acts or engage or permit another person to do any of the above acts.

Warranty and Liability

1. Kwaku Festival accepts liability for all legal guarantees and warranties expressed or implied to the transactions under the European Union competition law or any other legislation, the effect of which cannot be excluded.

2. Where we are permitted by law (and subject to clause 14.1):

  • we do not warrant or represent the suitability of the Site for any purpose; and
  • we will not be liable to you for indirect and consequential loss (including without limitation for loss of revenue, loss of profits, failure to realise expected profits or savings, loss of earnings and any other commercial or economic loss of any kind) or loss or corruption of data, in contract, tort, under any statute or otherwise (including negligence) arising from or connected to the Site.
  • Our liability to you for loss or damage of any kind arising out of this agreement or in connection with the relationship established by it is reduced to the extent (if any) that you cause or contribute to the loss or damage. This reduction applies whether our liability is in contract, tort (including negligence), under any statute or otherwise.

Refunds

You can request a refund of your account balance at any time through this site. Once your refund has been approved, we will initiate to the bank or credit card used for the initial transaction. You will receive the credited amount within a certain amount of days, depending on your bank or card issuer’s policies. Please note, we can only refund balances up to the total value of the transactions made online.


General Provisions

1. If the whole or any part of a provision of this agreement is void, unenforceable or illegal in a jurisdiction it is severed for that jurisdiction. The remainder of this agreement has full force and effect and the validity or enforceability of that provision in any other jurisdiction is not affected. This clause has no effect if the severance alters the basic nature of this agreement or is contrary to public policy.

2. This agreement is governed by the laws of the European Union. Each party submits to the non-exclusive jurisdiction of the courts of that place.


Privacy Policy and Your Personal Information

Refer to the Privacy Policy, which form part of these terms and conditions.

FAQ'S
Who

Ibiza Spirit Festival


When

Sunday, 28th April 2019


Where

Atzaro, Ibiza


Customer Portal

https://atzarospirit2019.justtappit.com/


Event Intro Text

The people of Ibiza coming together as one to share in the joy of our true spirit and create the power for positive transformation.


How to get your wristband

Get your wristband onsite at the event from one of the top-up stations at the event.


Is there a purchase fee for the wristband?

No, wristbands will be provided to all Ibiza Spirit Festival guests.


How to top up

You can load funds onto your wristband at any of the top-up stations at the venue by cash or card.


How to pay

Simply tap your wristband against the scanner at the food and beverage stations to pay for your food and drinks.


What if I want to claim back my money?

You can reclaim unspent funds online by following these steps:

  • Visit: https://atzarospirit2019.justtappit.com/
  • Register your wristband (each wristband has a unique ID on the reverse of the tag).
  • Request your wristband balance refund (refund requests will be processed within 10 business days).
  • Refunds will be available online up to 15 days after the event and a minimum required of 5€.

What if I lose my wristband?

If your wristband is stolen or gets lost, you can get a replacement. However, please keep in mind that the funds your wristband are treated like cash - if you lose it, you can’t get it back. This means we can issue a new wristband, but your credit will be lost.


Is cash still accepted?

No, the event venue will be completely cashless, which means all the food and beverage outlets will only accept payments through your cashless wristbands.


Can I transfer my money to someone else’s card or wristband?

No, your credit is not transferable.


How long is the wristband valid for?

The wristband is only valid on the day of the event, April 28th.


What if I have any questions?

Trained staff will be onsite to assist you with any questions you may have about the cashless process. However, if you require further information, support@justtappit.com.

Privacy Policy
Information

Personal Information. As part of using the services provided at Ibiza Spirit Festival, Personal Information will be collected, which can be completed at your discretion. “Personal Information” means any information that may be used to personally identify an individual, including, but not limited to, a first and last name, an email address, a home or other physical address, or other contact information. The information you provide allows for a more efficient service to you and helps improve the level of service to better meet your needs.


Consent. When you provide personal information to complete a transaction, verify your credit card, and place an order, we imply that you consent to our collecting it and using it for that specific reason only. By using the Site, you consent to the terms of this Privacy Policy and to us processing your Personal Information for the purposes set forth herein. If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time by emailing support@justtappit.com.


Types of information we collect

Account. To use certain services, you may be required to create an Account. By doing so, you will be asked to provide mandatory information such as your first name, a user name, email address and a password that you will use for your Account.


Transfers of Payments. You may be entitled to transfer certain amounts of money to you. To the extent that we do so, you will first be required to provide us certain Personal Information regarding your preferred payment method. Such information could include your bank account or credit card name and number.


Log Files. When you browse the site, we automatically receive your computer’s Internet Protocol (IP) addresses, type of browser, Internet Service Provider (ISP), and any other information your browser may send to us. We may use this information to analyse and improve accessibility and compatibility of the site, trends, user experience, and gather demographic and statistical information to monitor our services and make it better.


Cookies. Some of our Site pages utilise “cookies”. A “cookie” may be used, for example, to collect information about Site activity such as but not limited to store information about your session (referrer, landing page, etc), and record number of visits. Most browsers allow you to control cookies, including whether or not to accept them and how to remove them.


How do we use personal information

All Personal information that you submit or we collect may be used in the following but not limited to:


  • Improve our Site, products and services to you, contact you about certain products or services that you may have purchased and registered for, and to authenticate and identify your access of the Site, products and services that you are authorised to access.
  • Use your registered external address, email address, mobile or telephone number to send you updates, newsletter, news, promotions regarding the Site and our products and services. Or contact you in response to a “contact us” or “chat with us” request.
  • Transfer your Personal Information to our third-party service providers, but only to provide our services to you or for the purpose of processing such information on our behalf.

We may disclose your Personal Information or any information you submitted if we have a good faith belief that disclosing such information is helpful or reasonably necessary to (i) comply with any applicable law, regulation, legal process or governmental request; (ii) enforce our Terms of Service including investigations of potential violations thereof; (iii) detect, prevent, or otherwise address fraud or security issues; or (iv) protect against harm to the rights, property or safety of Ibiza Spirit Festival, its suppliers, its users, yourself or the public.


Security and payment

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.


If you provide your credit card information, we will ensure the information is encrypted using secure socket layer technology (SSL). All payment-related transactions will be encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data will be stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.


All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.


PCI-DSS requirements help ensure the secure handling of credit card information.


Third-party services

In general, any third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.


However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information required for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner by which these providers will handle your personal information. We are not responsible and expressly exclude ourselves from liability for any damages which may be caused by the privacy practices of such third-party service providers. Click here for tappit.


Children's privacy

The Site is not structured to offer its products and services or collect information to individuals under the age of 18.


Links

When you click on links on our Site, they may direct you away from our Site. We are not responsible and expressly exclude ourselves from liability for any damages which may be caused by the privacy practices of other sites and encourage you to read their privacy statements prior to use.


Changes to this Privacy Policy

We reserve the right to modify this privacy policy at any time, at our sole discretion, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we provide a notification herein that the same has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.


If our company is acquired or merged with another company, your information may be transferred to the new owners so that we may continue the services we offer.


Questions and contact information

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information, contact us at support@justtappit.com.

Cancellation & Refund Policy
Cancellation Policy

We are not required to provide a cancellation if you change your mind. But you can choose to cancel if there is a major problem.


This is when:

  • there is a problem with the service that would have stopped you from making the transaction if you had known about it;
  • the service is significantly different from the description; or
  • the service doesn’t do what we said it would

If the problem is not major, we will fix the service within a reasonable time. If it is not repaired in a reasonable time you can choose a refund. Please keep your proof of transaction – email confirmation.


To request a cancellation, please contact us on support@justtappit.com.


Refund Policy

You can request a refund of your account balance at any time through this site. Once your refund has been approved, we will initiate to the bank or credit card used for the initial transaction. You will receive the credited amount within a certain amount of days, depending on your bank or card issuer’s policies. Please note, we can only refund balances up to the total value of the transactions made online. Refunds will take up to 7 working days from the date you placed the claim, to return to your bank account. (This depends on where you live and who you bank with.)


What if I want to claim back my money?

For all balance refunds - these will take up to 7 working days from the date you placed the claim, to return to your bank account. (This depends on where you live and who you bank with).

  • Balance refunds will be available on site at one of the top up stations
  • Online balance refunds will be available up to 15 days after the event. To start the process, log in here https://atzarospirit2019.justtappit.com/
  • Register your wristband (each wristband has a unique ID on the reverse of the tag).
  • View your transactions (Load and Spend)
  • Request your wristband balance refund (refund requests will be processed within 7 working days)
  • Refunds will be available online up to 15 days after the event
Terms & Conditions
General

1. This website https://atzarospirit2019.justtappit.com/ (the “Site”) offers information and the ability to process transactions to cash out your cashless wristband for the “Ibiza Spirit Festival”, “us” or “we”).

2. Your access to and use of the Site, including your processing of any transactions through the Site, is subject to these terms and conditions and the applicability of European law.

3. All copyright and other intellectual property rights in all text, images, video, software and other materials on this site are owned by Ibiza Spirit Festival and affiliated companies or are included with the permission of the relevant owner.


Disclaimer

1. The information contained in this site is provided in good faith on an “as is” basis. Ibiza Spirit Festival does not represent or warrant to the reliability, accuracy or completeness of the information contained on this site. To the extent permitted by law, Ibiza Spirit Festival is not responsible or liable for any liabilities (direct, indirect or consequential losses and damages) arising in any way (including without limitation negligence) for errors in, or omissions from, the information in this site. However, Ibiza Spirit Festival will endeavour to correct any inaccuracies on the site once it becomes aware of them.

2. Illustrations contained in this site are sample representations and variations may occur from time to time.


Links

The Site may contain links to external websites that are not operated by us or our related bodies corporate. Ibiza Spirit Festival does not make any endorsements, or representation as to the accuracy of the information contained within those websites. These links are provided for your convenience only and you agree that:

1. we make no representations or warranties, or have any responsibility or liability for those websites;

2. these links do not indicate, expressly or impliedly, that we endorse the site or the items or services that are provided at those sites; and

3. you access and use the items and services made available at those sites solely at your own risk.


Viruses

1. Ibiza Spirit Festival does not claim that any information (including any files) obtained from or through this Site is free from viruses or other faults or defects.

2. You are responsible for scanning any information for viruses.

3. You agree that Ibiza Spirit Festival has no responsibility or liability to you or any other person for any loss or damage (whether direct, indirect, consequential or economic), regardless of cause, negligence or otherwise, which may be the direct or indirect result of any such information.

4. If Ibiza Spirit Festival is found to be liable this will be limited to the cost of supplying the information again.


Compliance with these Terms and Conditions

You agree to bound by, and comply with, these terms and conditions by:

1. using the Site;


Changes to these Terms and Conditions

1. If you have a transaction that has been accepted by us, the terms and conditions that will apply to that transaction are the terms and conditions that applied at the time you made the transaction. We cannot vary the terms and conditions which apply to a given transaction after that transaction is accepted by us.

2. Subject to clause 6.1, we may change these terms and conditions at any time, and such modifications will be effective as soon as they are posted. By continuing to use the Site after these terms and conditions have been modified, you agree to be bound by the changes to these terms and conditions.


Making a transaction

1. You may submit your transaction through the Site in accordance with these terms and conditions.

2. We may ask you to provide additional details or require you to confirm your details to enable us to process any transactions placed through the Site.

3. You agree to provide us with current, complete and accurate details when asked to do so by the Site.

4. All transactions on this Site are in Euros (EURO).

5. You confirm that any credit/debit card, or bank account or code which is being used, is yours, or that you have the authorisation of the card holder to use it. All account and credit/debit card holders are subject to validation checks and authorisation by the card issuer.

6. We will process your payment on a secure site.


Your Obligations

You covenant and warrant that:

1. all information and data provided by you to us through the Site is true, accurate, complete and up to date;

2. you have and will comply with all relevant laws relating to your use of the Site and your placement of any transaction;

3. you are responsible for any costs associated with your access to or use of the Site, including Internet access fees;

4. you will fully understand the purpose of your transaction before proceeding; and

5. you will not:

  • use the Site for any activities that breach any laws, infringe a third party’s rights or are contrary to any relevant standards or codes;
  • use the Site in a manner or way, or post to or transmit to or via the Site any material, which interferes with other users or our other customers or defames, harasses, threatens, menaces or offends any person or which prevents any other person from using or enjoying the Site;
  • make fraudulent or speculative enquiries, transactions or requests through the Site;
  • use another person’s details without their permission or impersonate another person when using the Site;
  • post or transmit any obscene, indecent, inflammatory or pornographic material or any other material that may give rise to civil or criminal proceedings;
  • tamper with or hinder the operation of the Site;
  • knowingly transmit any viruses, worms, defects, trojan horses or similar disabling or malicious code to the Site;
  • use any robot, spider, site search and retrieval application or other mechanism to retrieve or index any portion of the Site;
  • modify, adapt, translate or reverse engineer any portion of the Site;
  • remove any copyright, trade mark or other proprietary rights notices contained in or on the Site;
  • reformat or frame any portion of the web pages that are part of the Site;
  • use the Site to violate the security of any computer or other network or engage in illegal conduct;
  • take any action that imposes or that would, in our reasonable opinion, result in an unreasonable or disproportionately large load on our infrastructure;
  • use the Site other than in accordance with these terms and conditions; or
  • attempt any of the above acts or engage or permit another person to do any of the above acts.

Warranty and Liability

1. Ibiza Spirit Festival accepts liability for all legal guarantees and warranties expressed or implied to the transactions under the European Union competition law or any other legislation, the effect of which cannot be excluded.

2. Where we are permitted by law (and subject to clause 14.1):

  • we do not warrant or represent the suitability of the Site for any purpose; and
  • we will not be liable to you for indirect and consequential loss (including without limitation for loss of revenue, loss of profits, failure to realise expected profits or savings, loss of earnings and any other commercial or economic loss of any kind) or loss or corruption of data, in contract, tort, under any statute or otherwise (including negligence) arising from or connected to the Site.
  • Our liability to you for loss or damage of any kind arising out of this agreement or in connection with the relationship established by it is reduced to the extent (if any) that you cause or contribute to the loss or damage. This reduction applies whether our liability is in contract, tort (including negligence), under any statute or otherwise.

Refunds

You can request a refund of your account balance at any time through this site. Once your refund has been approved, we will initiate to the bank or credit card used for the initial transaction. You will receive the credited amount within a certain amount of days, depending on your bank or card issuer’s policies. Please note, we can only refund balances up to the total value of the transactions made online.


General Provisions

1. If the whole or any part of a provision of this agreement is void, unenforceable or illegal in a jurisdiction it is severed for that jurisdiction. The remainder of this agreement has full force and effect and the validity or enforceability of that provision in any other jurisdiction is not affected. This clause has no effect if the severance alters the basic nature of this agreement or is contrary to public policy.

2. This agreement is governed by the laws of the European Union. Each party submits to the non-exclusive jurisdiction of the courts of that place.


Privacy Policy and Your Personal Information

Refer to the Privacy Policy, which form part of these terms and conditions.

FAQ'S
Who

Atzaro Festival


When

Sunday, 5th May 2019


Where

Atzaro, Ibiza


Customer Portal

https://atzaro.justtappit.com/


How to get your wristband

Get your wristband onsite at the event from one of the top-up stations at the event.


Is there a purchase fee for the wristband?

No, wristbands will be provided to all Atzaro Festival guests.


How to top up

You can load funds onto your wristband at any of the top-up stations at the venue by cash or card.


How to pay

Simply tap your wristband against the scanner at the food and beverage stations to pay for your food and drinks.


What if I want to claim back my money?

You can reclaim unspent funds online by following these steps:

  • Visit: https://atzaro.justtappit.com/
  • Register your wristband (each wristband has a unique ID on the reverse of the tag).
  • Request your wristband balance refund (refund requests will be processed within 10 business days).
  • Refunds will be available online up to 15 days after the event and a minimum required of 5€.

What if I lose my wristband?

If your wristband is stolen or gets lost, you can get a replacement. However, please keep in mind that the funds your wristband are treated like cash - if you lose it, you can’t get it back. This means we can issue a new wristband, but your credit will be lost.


Is cash still accepted?

No, the event venue will be completely cashless, which means all the food and beverage outlets will only accept payments through your cashless wristbands.


Can I transfer my money to someone else’s card or wristband?

No, your credit is not transferable.


How long is the wristband valid for?

The wristband is only valid on the day of the event.


What if I have any questions?

Trained staff will be onsite to assist you with any questions you may have about the cashless process. However, if you require further information, send us an email at support@justtappit.com.

Privacy Policy
Information

Personal Information. As part of using the services provided at Atzaro, Personal Information will be collected, which can be completed at your discretion. “Personal Information” means any information that may be used to personally identify an individual, including, but not limited to, a first and last name, an email address, a home or other physical address, or other contact information. The information you provide allows for a more efficient service to you and helps improve the level of service to better meet your needs.


Consent. When you provide personal information to complete a transaction, verify your credit card, and place an order, we imply that you consent to our collecting it and using it for that specific reason only. By using the Site, you consent to the terms of this Privacy Policy and to us processing your Personal Information for the purposes set forth herein. If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time by emailing support@justtappit.com.


Types of information we collect

Account. To use certain services, you may be required to create an Account. By doing so, you will be asked to provide mandatory information such as your first name, a user name, email address and a password that you will use for your Account.


Transfers of Payments. You may be entitled to transfer certain amounts of money to you. To the extent that we do so, you will first be required to provide us certain Personal Information regarding your preferred payment method. Such information could include your bank account or credit card name and number.


Log Files. When you browse the site, we automatically receive your computer’s Internet Protocol (IP) addresses, type of browser, Internet Service Provider (ISP), and any other information your browser may send to us. We may use this information to analyse and improve accessibility and compatibility of the site, trends, user experience, and gather demographic and statistical information to monitor our services and make it better.


Cookies. Some of our Site pages utilise “cookies”. A “cookie” may be used, for example, to collect information about Site activity such as but not limited to store information about your session (referrer, landing page, etc), and record number of visits. Most browsers allow you to control cookies, including whether or not to accept them and how to remove them.


How do we use personal information

All Personal information that you submit or we collect may be used in the following but not limited to:


  • Improve our Site, products and services to you, contact you about certain products or services that you may have purchased and registered for, and to authenticate and identify your access of the Site, products and services that you are authorised to access.
  • Use your registered external address, email address, mobile or telephone number to send you updates, newsletter, news, promotions regarding the Site and our products and services. Or contact you in response to a “contact us” or “chat with us” request.
  • Transfer your Personal Information to our third-party service providers, but only to provide our services to you or for the purpose of processing such information on our behalf.

We may disclose your Personal Information or any information you submitted if we have a good faith belief that disclosing such information is helpful or reasonably necessary to (i) comply with any applicable law, regulation, legal process or governmental request; (ii) enforce our Terms of Service including investigations of potential violations thereof; (iii) detect, prevent, or otherwise address fraud or security issues; or (iv) protect against harm to the rights, property or safety of Atzaro, its suppliers, its users, yourself or the public.


Security and payment

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.


If you provide your credit card information, we will ensure the information is encrypted using secure socket layer technology (SSL). All payment-related transactions will be encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data will be stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.


All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.


PCI-DSS requirements help ensure the secure handling of credit card information.


Third-party services

In general, any third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.


However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information required for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner by which these providers will handle your personal information. We are not responsible and expressly exclude ourselves from liability for any damages which may be caused by the privacy practices of such third-party service providers. Click here for tappit.


Children's privacy

The Site is not structured to offer its products and services or collect information to individuals under the age of 18.


Links

When you click on links on our Site, they may direct you away from our Site. We are not responsible and expressly exclude ourselves from liability for any damages which may be caused by the privacy practices of other sites and encourage you to read their privacy statements prior to use.


Changes to this Privacy Policy

We reserve the right to modify this privacy policy at any time, at our sole discretion, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we provide a notification herein that the same has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.


If our company is acquired or merged with another company, your information may be transferred to the new owners so that we may continue the services we offer.


Questions and contact information

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information, contact us at support@justtappit.com.

Cancellation & Refund Policy
Cancellation Policy

We are not required to provide a cancellation if you change your mind. But you can choose to cancel if there is a major problem.


This is when:

  • there is a problem with the service that would have stopped you from making the transaction if you had known about it;
  • the service is significantly different from the description; or
  • the service doesn’t do what we said it would

If the problem is not major, we will fix the service within a reasonable time. If it is not repaired in a reasonable time you can choose a refund. Please keep your proof of transaction – email confirmation.


To request a cancellation, please contact us on support@justtappit.com.


Refund Policy

You can request a refund of your account balance at any time through this site. Once your refund has been approved, we will initiate to the bank or credit card used for the initial transaction. You will receive the credited amount within a certain amount of days, depending on your bank or card issuer’s policies. Please note, we can only refund balances up to the total value of the transactions made online. Refunds will take up to 7 working days from the date you placed the claim, to return to your bank account. (This depends on where you live and who you bank with.)


What if I want to claim back my money?

For all balance refunds - these will take up to 7 working days from the date you placed the claim, to return to your bank account. (This depends on where you live and who you bank with).

  • Balance refunds will be available on site at one of the top up stations
  • Online balance refunds will be available up to 15 days after the event. To start the process, log in here https://atzaro.justtappit.com/
  • Register your wristband (each wristband has a unique ID on the reverse of the tag).
  • View your transactions (Load and Spend)
  • Request your wristband balance refund (refund requests will be processed within 7 working days)
  • Refunds will be available online up to 15 days after the event
Terms & Conditions
General

1. This website https://atzaro.justtappit.com/ offers information and the ability to process transactions to cash out your cashless wristband for Atzaro events.

2. Your access to and use of the Site, including your processing of any transactions through the Site, is subject to these terms and conditions and the applicability of European law.

3. All copyright and other intellectual property rights in all text, images, video, software and other materials on this site are owned by Atzaro and affiliated companies or are included with the permission of the relevant owner.


Disclaimer

1. The information contained in this site is provided in good faith on an “as is” basis. Atzaro does not represent or warrant to the reliability, accuracy or completeness of the information contained on this site. To the extent permitted by law, Atzaro is not responsible or liable for any liabilities (direct, indirect or consequential losses and damages) arising in any way (including without limitation negligence) for errors in, or omissions from, the information in this site. However, Atzaro will endeavour to correct any inaccuracies on the site once it becomes aware of them.

2. Illustrations contained in this site are sample representations and variations may occur from time to time.


Links

The Site may contain links to external websites that are not operated by us or our related bodies corporate. Atzaro does not make any endorsements, or representation as to the accuracy of the information contained within those websites. These links are provided for your convenience only and you agree that:

1. we make no representations or warranties, or have any responsibility or liability for those websites;

2. these links do not indicate, expressly or impliedly, that we endorse the site or the items or services that are provided at those sites; and

3. you access and use the items and services made available at those sites solely at your own risk.


Viruses

1. Atzaro does not claim that any information (including any files) obtained from or through this Site is free from viruses or other faults or defects.

2. You are responsible for scanning any information for viruses.

3. You agree that Atzaro has no responsibility or liability to you or any other person for any loss or damage (whether direct, indirect, consequential or economic), regardless of cause, negligence or otherwise, which may be the direct or indirect result of any such information.

4. If Atzaro is found to be liable this will be limited to the cost of supplying the information again.


Compliance with these Terms and Conditions

You agree to bound by, and comply with, these terms and conditions by:

1. using the Site;


Changes to these Terms and Conditions

1. If you have a transaction that has been accepted by us, the terms and conditions that will apply to that transaction are the terms and conditions that applied at the time you made the transaction. We cannot vary the terms and conditions which apply to a given transaction after that transaction is accepted by us.

2. Subject to clause 6.1, we may change these terms and conditions at any time, and such modifications will be effective as soon as they are posted. By continuing to use the Site after these terms and conditions have been modified, you agree to be bound by the changes to these terms and conditions.


Making a transaction

1. You may submit your transaction through the Site in accordance with these terms and conditions.

2. We may ask you to provide additional details or require you to confirm your details to enable us to process any transactions placed through the Site.

3. You agree to provide us with current, complete and accurate details when asked to do so by the Site.

4. All transactions on this Site are in Euros (EURO).

5. You confirm that any credit/debit card, or bank account or code which is being used, is yours, or that you have the authorisation of the card holder to use it. All account and credit/debit card holders are subject to validation checks and authorisation by the card issuer.

6. We will process your payment on a secure site.


Your Obligations

You covenant and warrant that:

1. all information and data provided by you to us through the Site is true, accurate, complete and up to date;

2. you have and will comply with all relevant laws relating to your use of the Site and your placement of any transaction;

3. you are responsible for any costs associated with your access to or use of the Site, including Internet access fees;

4. you will fully understand the purpose of your transaction before proceeding; and

5. you will not:

  • use the Site for any activities that breach any laws, infringe a third party’s rights or are contrary to any relevant standards or codes;
  • use the Site in a manner or way, or post to or transmit to or via the Site any material, which interferes with other users or our other customers or defames, harasses, threatens, menaces or offends any person or which prevents any other person from using or enjoying the Site;
  • make fraudulent or speculative enquiries, transactions or requests through the Site;
  • use another person’s details without their permission or impersonate another person when using the Site;
  • post or transmit any obscene, indecent, inflammatory or pornographic material or any other material that may give rise to civil or criminal proceedings;
  • tamper with or hinder the operation of the Site;
  • knowingly transmit any viruses, worms, defects, trojan horses or similar disabling or malicious code to the Site;
  • use any robot, spider, site search and retrieval application or other mechanism to retrieve or index any portion of the Site;
  • modify, adapt, translate or reverse engineer any portion of the Site;
  • remove any copyright, trade mark or other proprietary rights notices contained in or on the Site;
  • reformat or frame any portion of the web pages that are part of the Site;
  • use the Site to violate the security of any computer or other network or engage in illegal conduct;
  • take any action that imposes or that would, in our reasonable opinion, result in an unreasonable or disproportionately large load on our infrastructure;
  • use the Site other than in accordance with these terms and conditions; or
  • attempt any of the above acts or engage or permit another person to do any of the above acts.

Warranty and Liability

1. Atzaro accepts liability for all legal guarantees and warranties expressed or implied to the transactions under the European Union competition law or any other legislation, the effect of which cannot be excluded.

2. Where we are permitted by law (and subject to clause 14.1):

  • we do not warrant or represent the suitability of the Site for any purpose; and
  • we will not be liable to you for indirect and consequential loss (including without limitation for loss of revenue, loss of profits, failure to realise expected profits or savings, loss of earnings and any other commercial or economic loss of any kind) or loss or corruption of data, in contract, tort, under any statute or otherwise (including negligence) arising from or connected to the Site.
  • Our liability to you for loss or damage of any kind arising out of this agreement or in connection with the relationship established by it is reduced to the extent (if any) that you cause or contribute to the loss or damage. This reduction applies whether our liability is in contract, tort (including negligence), under any statute or otherwise.

Refunds

You can request a refund of your account balance at any time through this site. Once your refund has been approved, we will initiate to the bank or credit card used for the initial transaction. You will receive the credited amount within a certain amount of days, depending on your bank or card issuer’s policies. Please note, we can only refund balances up to the total value of the transactions made online.


General Provisions

1. If the whole or any part of a provision of this agreement is void, unenforceable or illegal in a jurisdiction it is severed for that jurisdiction. The remainder of this agreement has full force and effect and the validity or enforceability of that provision in any other jurisdiction is not affected. This clause has no effect if the severance alters the basic nature of this agreement or is contrary to public policy.

2. This agreement is governed by the laws of the European Union. Each party submits to the non-exclusive jurisdiction of the courts of that place.


Privacy Policy and Your Personal Information

Refer to the Privacy Policy, which form part of these terms and conditions.

Privacy Policy
Information

Personal Information. As part of using the services provided at Kaleidoscope Festival, Personal Information will be collected, which can be completed at your discretion. “Personal Information” means any information that may be used to personally identify an individual, including, but not limited to, a first and last name, an email address, a home or other physical address, or other contact information. The information you provide allows for a more efficient service to you and helps improve the level of service to better meet your needs.


Consent. When you provide personal information to complete a transaction, verify your credit card, and place an order, we imply that you consent to our collecting it and using it for that specific reason only. By using the Site, you consent to the terms of this Privacy Policy and to us processing your Personal Information for the purposes set forth herein. If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time by emailing aibtappy@kaleidoscopefestival.ie


Types of information we collect

Account. To use certain services, you may be required to create an Account. By doing so, you will be asked to provide mandatory information such as your first name, a user name, email address and a password that you will use for your Account.


Transfers of Payments. You may be entitled to transfer certain amounts of money to you. To the extent that we do so, you will first be required to provide us certain Personal Information regarding your preferred payment method. Such information could include your bank account or credit card name and number.


Log Files. When you browse the site, we automatically receive your computer’s Internet Protocol (IP) addresses, type of browser, Internet Service Provider (ISP), and any other information your browser may send to us. We may use this information to analyse and improve accessibility and compatibility of the site, trends, user experience, and gather demographic and statistical information to monitor our services and make it better.


Cookies. Some of our Site pages utilise “cookies”. A “cookie” may be used, for example, to collect information about Site activity such as but not limited to store information about your session (referrer, landing page, etc), and record number of visits. Most browsers allow you to control cookies, including whether or not to accept them and how to remove them.


How do we use personal information

All Personal information that you submit or we collect may be used in the following but not limited to:


  • Improve our Site, products and services to you, contact you about certain products or services that you may have purchased and registered for, and to authenticate and identify your access of the Site, products and services that you are authorised to access.
  • Use your registered external address, email address, mobile or telephone number to send you updates, newsletter, news, promotions regarding the Site and our products and services. Or contact you in response to a “contact us” or “chat with us” request.
  • Transfer your Personal Information to our third-party service providers, but only to provide our services to you or for the purpose of processing such information on our behalf.

We may disclose your Personal Information or any information you submitted if we have a good faith belief that disclosing such information is helpful or reasonably necessary to (i) comply with any applicable law, regulation, legal process or governmental request; (ii) enforce our Terms of Service including investigations of potential violations thereof; (iii) detect, prevent, or otherwise address fraud or security issues; or (iv) protect against harm to the rights, property or safety of Kaleidoscope Festival, its suppliers, its users, yourself or the public.


Security and payment

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.


If you provide your credit card information, we will ensure the information is encrypted using secure socket layer technology (SSL). All payment-related transactions will be encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data will be stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.


All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.


PCI-DSS requirements help ensure the secure handling of credit card information.


Third-party services

In general, any third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.


However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information required for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner by which these providers will handle your personal information. We are not responsible and expressly exclude ourselves from liability for any damages which may be caused by the privacy practices of such third-party service providers. Click here for tappit.


Children's privacy

The Site is not structured to offer its products and services or collect information to individuals under the age of 18.


Links

When you click on links on our Site, they may direct you away from our Site. We are not responsible and expressly exclude ourselves from liability for any damages which may be caused by the privacy practices of other sites and encourage you to read their privacy statements prior to use.


Changes to this Privacy Policy

We reserve the right to modify this privacy policy at any time, at our sole discretion, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we provide a notification herein that the same has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.


If our company is acquired or merged with another company, your information may be transferred to the new owners so that we may continue the services we offer.


Questions and contact information

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information, contact us at aibtappy@kaleidoscopefestival.ie

Cancellation & Refund Policy
Cancellation Policy

We are not required to provide a cancellation if you change your mind. But you can choose to cancel if there is a major problem.


This is when:

  • there is a problem with the service that would have stopped you from making the transaction if you had known about it;
  • the service is significantly different from the description; or
  • the service doesn’t do what we said it would

If the problem is not major, we will fix the service within a reasonable time. If it is not repaired in a reasonable time you can choose a refund. Please keep your proof of transaction – email confirmation.


To request a cancellation, please contact us on aibtappy@kaleidoscopefestival.ie


Refund Policy

You can request a refund of your account balance upon festival close, up until 28 days after event close date through https://kaleidoscope.justtappit.com/portal/. Once your refund has been approved, we will initiate to your bank account. You will receive the credited amount within a certain amount of days, depending on your bank or card issuer’s policies. Refunds will take up to 7 working days from the date you placed the claim, to return to your bank account. (This depends on where you live and who you bank with.)


What if I want to claim back my money?

For all balance refunds - these will take up to 7 working days from the date you placed the claim, to return to your bank account. (This depends on where you live and who you bank with).

  • Online balance refunds will be available up to 28 days after the event.
    To start the process, log in here https://kaleidoscope.justtappit.com/portal/
  • Register your wristband (each wristband has a unique ID on the reverse of the tag).
  • View your transactions (Load and Spend)
  • Request your wristband balance refund (refund requests will be processed within 7 working days)
  • Refunds will be available online up to 28 days after the event
Terms & Conditions
General

1. This website https://kaleidoscope.justtappit.com/portal/ (the “Site”) offers information and the ability to process transactions to cash out your cashless wristband for the “Kaleidoscope Festival”, “us” or “we”).

2. Your access to and use of the Site, including your processing of any transactions through the Site, is subject to these terms and conditions and the applicability of European law.

3. All copyright and other intellectual property rights in all text, images, video, software and other materials on this site are owned by Kaleidoscope Festival and affiliated companies or are included with the permission of the relevant owner.


Disclaimer

1. The information contained in this site is provided in good faith on an “as is” basis. Kaleidoscope Festival does not represent or warrant to the reliability, accuracy or completeness of the information contained on this site. To the extent permitted by law, Kaleidoscope Festival is not responsible or liable for any liabilities (direct, indirect or consequential losses and damages) arising in any way (including without limitation negligence) for errors in, or omissions from, the information in this site. However, Kaleidoscope Festival will endeavour to correct any inaccuracies on the site once it becomes aware of them.

2. Illustrations contained in this site are sample representations and variations may occur from time to time.


Links

The Site may contain links to external websites that are not operated by us or our related bodies corporate. Kaleidoscope Festival does not make any endorsements, or representation as to the accuracy of the information contained within those websites. These links are provided for your convenience only and you agree that:

1. we make no representations or warranties, or have any responsibility or liability for those websites;

2. these links do not indicate, expressly or impliedly, that we endorse the site or the items or services that are provided at those sites; and

3. you access and use the items and services made available at those sites solely at your own risk.


Viruses

1. Kaleidoscope Festival does not claim that any information (including any files) obtained from or through this Site is free from viruses or other faults or defects.

2. You are responsible for scanning any information for viruses.

3. You agree that Kaleidoscope Festival has no responsibility or liability to you or any other person for any loss or damage (whether direct, indirect, consequential or economic), regardless of cause, negligence or otherwise, which may be the direct or indirect result of any such information.

4. If Kaleidoscope Festival is found to be liable this will be limited to the cost of supplying the information again.


Compliance with these Terms and Conditions

You agree to bound by, and comply with, these terms and conditions by:

1. using the Site;


Changes to these Terms and Conditions

1. If you have a transaction that has been accepted by us, the terms and conditions that will apply to that transaction are the terms and conditions that applied at the time you made the transaction. We cannot vary the terms and conditions which apply to a given transaction after that transaction is accepted by us.

2. Subject to clause 6.1, we may change these terms and conditions at any time, and such modifications will be effective as soon as they are posted. By continuing to use the Site after these terms and conditions have been modified, you agree to be bound by the changes to these terms and conditions.


Making a transaction

1. You may submit your transaction through the Site in accordance with these terms and conditions.

2. We may ask you to provide additional details or require you to confirm your details to enable us to process any transactions placed through the Site.

3. You agree to provide us with current, complete and accurate details when asked to do so by the Site.

4. All transactions on this Site are in Euros (EURO).

5. You confirm that any credit/debit card, or bank account or code which is being used, is yours, or that you have the authorisation of the card holder to use it. All account and credit/debit card holders are subject to validation checks and authorisation by the card issuer.

6. We will process your payment on a secure site.


Your Obligations

You covenant and warrant that:

1. all information and data provided by you to us through the Site is true, accurate, complete and up to date;

2. you have and will comply with all relevant laws relating to your use of the Site and your placement of any transaction;

3. you are responsible for any costs associated with your access to or use of the Site, including Internet access fees;

4. you will fully understand the purpose of your transaction before proceeding; and

5. you will not:

  • use the Site for any activities that breach any laws, infringe a third party’s rights or are contrary to any relevant standards or codes;
  • use the Site in a manner or way, or post to or transmit to or via the Site any material, which interferes with other users or our other customers or defames, harasses, threatens, menaces or offends any person or which prevents any other person from using or enjoying the Site;
  • make fraudulent or speculative enquiries, transactions or requests through the Site;
  • use another person’s details without their permission or impersonate another person when using the Site;
  • post or transmit any obscene, indecent, inflammatory or pornographic material or any other material that may give rise to civil or criminal proceedings;
  • tamper with or hinder the operation of the Site;
  • knowingly transmit any viruses, worms, defects, trojan horses or similar disabling or malicious code to the Site;
  • use any robot, spider, site search and retrieval application or other mechanism to retrieve or index any portion of the Site;
  • modify, adapt, translate or reverse engineer any portion of the Site;
  • remove any copyright, trade mark or other proprietary rights notices contained in or on the Site;
  • reformat or frame any portion of the web pages that are part of the Site;
  • use the Site to violate the security of any computer or other network or engage in illegal conduct;
  • take any action that imposes or that would, in our reasonable opinion, result in an unreasonable or disproportionately large load on our infrastructure;
  • use the Site other than in accordance with these terms and conditions; or
  • attempt any of the above acts or engage or permit another person to do any of the above acts.

Warranty and Liability

1. Kaleidoscope Festival accepts liability for all legal guarantees and warranties expressed or implied to the transactions under the European Union competition law or any other legislation, the effect of which cannot be excluded.

2. Where we are permitted by law (and subject to clause 14.1):

  • we do not warrant or represent the suitability of the Site for any purpose; and
  • we will not be liable to you for indirect and consequential loss (including without limitation for loss of revenue, loss of profits, failure to realise expected profits or savings, loss of earnings and any other commercial or economic loss of any kind) or loss or corruption of data, in contract, tort, under any statute or otherwise (including negligence) arising from or connected to the Site.
  • Our liability to you for loss or damage of any kind arising out of this agreement or in connection with the relationship established by it is reduced to the extent (if any) that you cause or contribute to the loss or damage. This reduction applies whether our liability is in contract, tort (including negligence), under any statute or otherwise.

Refunds

You can request a refund of your account balance upon festival close, up until 28 days after event close date through this site. Once your refund has been approved, we will initiate to your bank account. You will receive the credited amount within a certain amount of days, depending on your bank policies.


General Provisions

1. If the whole or any part of a provision of this agreement is void, unenforceable or illegal in a jurisdiction it is severed for that jurisdiction. The remainder of this agreement has full force and effect and the validity or enforceability of that provision in any other jurisdiction is not affected. This clause has no effect if the severance alters the basic nature of this agreement or is contrary to public policy.

2. This agreement is governed by the laws of the European Union. Each party submits to the non-exclusive jurisdiction of the courts of that place.


Privacy Policy and Your Personal Information

Refer to the Privacy Policy, which form part of these terms and conditions.

FAQ'S
Who

Leopallooza


When

26-28 July 2019


Where

The Wyldes - Cornwall, UK


Customer Portal

https://wyldebucks.justtappit.com/portal/


Event Intro Text

Leopallooza Festival is a multi award-winning, grass roots music festival that celebrates the very best in new, up-and-coming and established bands, artists and DJs within our bespoke festival site which is nestled in a hidden, tree-filled Cornish valley, just a few miles from the sea.

Three days & nights, multiple stages, over 100 great acts, free camping, family friendly, fairly priced bars...


What is cashless?

Cashless is a method of payment that helps improve the event experience. You’ll spend less time in queues, less time worrying about cash, less time concerned with fraud and theft, and most importantly, more time enjoying the event! Your wristband acts as your wallet.

Leopallooza’s cashless currency is called Wylde Bucks. You’ll add Wylde Bucks to your wristband online or onsite, and then you simply tap your wristband at any kiosk to make purchases.


How do I get my wristband?

You will receive your wristband when you arrive at the festival. You will only be able to enter the festival if you have a valid wristband, which will be checked at the security gate.


How do I load funds onto my wristband?

To load funds onto your wristband, visit https://wyldebucks.justtappit.com/portal/ before the festival. When you scan your ticket to get into the festival, the Wylde Bucks you purchased online will be transferred to your wristband when you arrive at the ticketing gate.


Can I load funds onto my wristband onsite?

If you forget to load funds online or need to add more while at the event, you can do so at a top-up point onsite with cash or card.


How do I purchase items during the festival?

Simply tap your wristband at any of the outlets at the venue to pay for your order and the amount due will be deducted.


How will I know how many Wylde Bucks I’ve got left on my wristband?

You can request a balance check at any of the bars, top-up points or food vendors.


Can I add funds with my phone during the event?

No. During the event, funds can only be added at the designated top-up points. We strongly recommend that you add funds online at home before the event.


Can I still make purchases with cash or card at Leopallooza?

Yes - if you prefer to use cash or card instead of Wylde Bucks, you may do so. However, expect cash and card transactions to take longer than Wylde Bucks transactions. With Wylde Bucks transactions, you’ll be able to tap and go with ease.


What if I have unused Wylde Bucks on my wristband after the festival?

You can claim back any unused funds online up to the value of 220 per wristband. To cash out, visit https://wyldebucks.justtappit.com/portal/, sign in or register for an account, and select ‘Cash Out’. If you didn’t register your wristband before the festival, you will be asked to link your wristband and provide card details to complete the cash out. You can link a maximum of 5 wristbands to the same account. Cashout will open at 9am on July 29th and close at 10pm on August 12th.


What if I lose my wristband?

If your wristband is lost or stolen, you can get a replacement. However, please keep in mind that your wristband is similar to cash. This means we can issue a new wristband, but your credit will be lost.


Can I transfer my Wylde Bucks to someone else’s wristband?

No, your credit is not transferable.


How long is the wristband valid for?

The wristband is only valid during the festival through the close of the cash out period, 29 July - 12th August.


What if my wristband gets cut, torn or wet?

The wristband will still be accepted across the festival should you have funds on it. However, you are welcome to collect another wristband free of charge at the entrance to the festival. Your wristband is water resistant.


What if I have any questions?

If you have further questions, ask any of the cashless staff at the festival. If you require further information, send an email to support@justtappit.com.

Privacy Policy

Tappit Technologies (UK) Ltd takes the protection of your personal data seriously and we understand the measures we take to do this, along with your rights, should be transparent and easily understood. You can find out more about how we collect, use and look after your personal information.


The type of personal information we collect & why

To use certain services of www.tappit.com you may be required to create an Account. The personal information we collect from you will include the following:


  • First name and surname
  • Username and/or email address including the password used for your account
  • Information you provide to us in any correspondence and a record of any correspondence we have with you
  • Details of transactions made when using our services
  • Your bank account and payment card details
  • Information about your marketing preferences
  • Information about any possible fraudulent, criminal or anti-money laundering activity which our systems detect
  • Your computer log files and internet browser information

Our website is not structured to offer its products and services or collect information to individuals under the age of 18.


Use of your personal information

In accordance with the data protection laws we will only process your personal information where we have a lawful basis for doing so. Theses bases will include where it is necessary to provide our Services to you, where we are required to do so under legal and regulatory obligations, where you have given consent and where it is in our legitimate interests to process your personal information, providing this does not prejudice your own rights, freedoms and interests.


All personal information that you submit or we collect may be used in the following but not limited to:


  • To enable us to set up and operate your account with us, allowing you to make full use of our services including registration, top up and withdrawal of funds.
  • To improve our website, products and services provided to you.
  • To enable us to provide you with updates, newsletters, news, promotions on our products and services.
  • To enable us to contact you in response to a “contact us” or “chat with us” request.
  • To enable us to record telephone calls to our Customer Support team for training purposes and also for security purposes, allowing us to identify persons in subsequent communications
  • Preparing statistics, providing analytical reports and analysis relating to use of our Products and Services
  • Where we are required to identify and investigate any suspected unlawful, fraudulent or improper activity connected with our Products and Services, including possible money laundering, and the use of proceeds of crime and fraud

Sharing your personal information
  • We work with various third parties and partners to provide our services to you or for the purpose of processing your personal information on our behalf. These third parties will only process your personal information in accordance with our instructions and we will ensure that adequate measures are in place to ensure that your personal data is processed only in accordance with this Privacy Policy and kept secure at all times.
  • We work with certain third party service providers, such as payment gateways and other payment transaction processors, that have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner by which these providers will handle your personal information. We are not responsible and expressly exclude ourselves from liability for any damages which may be caused by the privacy practices of such third-party service providers.
  • We may occasionally be required by law, court order or governmental authority to disclose certain types of personal information or to enforce our General Terms or any other agreements you have with us.
  • We may be occasionally required to share your personal information if we think doing so is necessary to protect the rights, property, security, or safety of us, our Service, our users, or the public.

Transferring your personal data overseas
  • The provision of our services to you may, from time to time, require the transfer data (including your personal information) to other locations within our group of companies, partners and subcontractors who are based outside of the European Economic Area (“EEA”), including the United States of America, United Arab Emirates, India and the Philippines.
  • Where personal information is transferred outside of the EEA we will do so under standard contractual clauses or binding corporate rules or any other acceptable method that ensures protection of your data to the standard required within the EEA.
  • Where personal information is transferred outside of the EEA we will take all reasonable steps to ensure that adequate measures are in place to keep your personal information is as secure as it is within the EEA and in accordance with this Privacy Policy.

Information Security
  • We strive to protect your personal information from unauthorised access or alteration. This includes the use of various security measures to protect your personal information held by or on behalf of us and ongoing review of our information collection, storage and processing practices.
  • Subject to the uses described in this Privacy Policy, we will endeavour to treat all of your personal information in strict confidence and endeavour to take all reasonable steps to keep your personal data secure once it has been transferred to our systems.
  • If you provide us with your credit card information, the information is encrypted using secure Transport layer security (TLS) v1.2.
  • All payment-related transactions are secured within a Payment Card Industry Data Security Standard (PCI-DSS) certified environment
  • Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

Your rights

You have the following rights in regards to your personal information


  • A right to access and/or rectify the personal information we hold about you
  • A right to receive your personal data in machine readable format e.g. Excel, Word, PDF
  • A right to object to our processing of your personal information, however there may be certain circumstances where we have a lawful basis to continue doing so
  • A right to request that the personal information we hold about you is erased
  • A right to request an explanation of the logic that underpins any decisions we make about you using automated means
  • A right to complain to your data protection regulatory authority
  • A right to withdraw consent that you may have previously provided to us

If you would like to exercise any of your rights then you can do so by emailing us at support@justtappit.com. If you make a request we will require proof of identification and ask that you clarify the basis of your request.


Marketing

We may contact you in relation to use of our products and services that you may be interested in but only where you have consented to receive such marketing communications. You can update your preferences or withdraw your consent for us to contact you at any time by emailing marketing@justtappit.com or mailing us at St Pauls House, 23 Park Square South, Leeds, UK, LS1 2ND.


Use of cookies

Our website utilizes “cookies” which is a small file downloaded onto your device that enables us to obtain certain information from your browser, such as your preferences. They also allow us to maximise your experience using the website by increasing its functionality and allowing the website to remember information and selections as you move from page to page and from visit to visit, depending on the cookie.


How to contact us

If at any time you believe that we have not adhered to the provisions set out within this policy, please notify us by contacting our Support team at support@justtappit.com.


Changes to this Privacy Policy

We reserve the right to modify this privacy policy at any time, at our sole discretion, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we provide a notification herein that the same has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.


If our company is acquired or merged with another company, your information may be transferred to the new owners so that we may continue the services we offer.

Cancellation & Refund Policy
Cancellation Policy

We are not required to provide a cancellation if you change your mind. But you can choose to cancel if there is a major problem.


This is when:

  • there is a problem with the service that would have stopped you from making the transaction if you had known about it;
  • the service is significantly different from the description; or
  • the service doesn’t do what we said it would

If the problem is not major, we will fix the service within a reasonable time. If it is not repaired in a reasonable time you can choose a refund. Please keep your proof of transaction – email confirmation.


To request a cancellation, please contact us on support@justtappit.com


Refund Policy

You can request a refund of your account balance upon festival close, up until 14 days after event close date through https://wyldebucks.justtappit.com/. Once your refund has been approved, we will initiate to your bank account. You will receive the credited amount within a certain amount of days, depending on your bank or card issuer’s policies. Refunds will take up to 7 working days from the date you placed the claim, to return to your bank account. (This depends on where you live and who you bank with.)


What if I want to claim back my money?

For all balance refunds - these will take up to 7 working days from the date you placed the claim, to return to your bank account. (This depends on where you live and who you bank with).

  • Online balance refunds will be available up to 14 days after the event. To start the process, log in here https://wyldebucks.justtappit.com/
  • Register your wristband (each wristband has a unique ID on the reverse of the tag).
  • View your transactions (Load and Spend)
  • Request your wristband balance refund (refund requests will be processed within 7 working days)
  • Refunds will be available online up to 14 days after the event
Terms & Conditions
General

1. This website https://wyldebucks.justtappit.com/ (the “Site”) offers information and the ability to process transactions to cash out your cashless wristband for the Leopallooza Festival “us” or “we”).

2. Your access to and use of the Site, including your processing of any transactions through the Site, is subject to these terms and conditions and the applicability of European law.

3. All copyright and other intellectual property rights in all text, images, video, software and other materials on this site are owned by Leopallooza Festival and affiliated companies or are included with the permission of the relevant owner.


Disclaimer

1. The information contained in this site is provided in good faith on an “as is” basis. Leopallooza Festival does not represent or warrant to the reliability, accuracy or completeness of the information contained on this site. To the extent permitted by law, Leopallooza Festival is not responsible or liable for any liabilities (direct, indirect or consequential losses and damages) arising in any way (including without limitation negligence) for errors in, or omissions from, the information in this site. However, Leopallooza Festival will endeavour to correct any inaccuracies on the site once it becomes aware of them.

2. Illustrations contained in this site are sample representations and variations may occur from time to time.


Links

The Site may contain links to external websites that are not operated by us or our related bodies corporate. Leopallooza Festival does not make any endorsements, or representation as to the accuracy of the information contained within those websites. These links are provided for your convenience only and you agree that:

1. we make no representations or warranties, or have any responsibility or liability for those websites;

2. these links do not indicate, expressly or impliedly, that we endorse the site or the items or services that are provided at those sites; and

3. you access and use the items and services made available at those sites solely at your own risk.


Viruses

1. Leopallooza Festival does not claim that any information (including any files) obtained from or through this Site is free from viruses or other faults or defects.

2. You are responsible for scanning any information for viruses.

3. You agree that Leopallooza Festival has no responsibility or liability to you or any other person for any loss or damage (whether direct, indirect, consequential or economic), regardless of cause, negligence or otherwise, which may be the direct or indirect result of any such information.

4. If Leopallooza Festival is found to be liable this will be limited to the cost of supplying the information again.


Compliance with these Terms and Conditions

You agree to bound by, and comply with, these terms and conditions by:

1. using the Site;


Changes to these Terms and Conditions

1. If you have a transaction that has been accepted by us, the terms and conditions that will apply to that transaction are the terms and conditions that applied at the time you made the transaction. We cannot vary the terms and conditions which apply to a given transaction after that transaction is accepted by us.

2. Subject to clause 6.1, we may change these terms and conditions at any time, and such modifications will be effective as soon as they are posted. By continuing to use the Site after these terms and conditions have been modified, you agree to be bound by the changes to these terms and conditions.


Making a transaction

1. You may submit your transaction through the Site in accordance with these terms and conditions.

2. We may ask you to provide additional details or require you to confirm your details to enable us to process any transactions placed through the Site.

3. You agree to provide us with current, complete and accurate details when asked to do so by the Site.

4. All transactions on this Site are in GBP.

5. You confirm that any credit/debit card, or bank account or code which is being used, is yours, or that you have the authorisation of the card holder to use it. All account and credit/debit card holders are subject to validation checks and authorisation by the card issuer.

6. We will process your payment on a secure site.


Your Obligations

You covenant and warrant that:

1. all information and data provided by you to us through the Site is true, accurate, complete and up to date;

2. you have and will comply with all relevant laws relating to your use of the Site and your placement of any transaction;

3. you are responsible for any costs associated with your access to or use of the Site, including Internet access fees;

4. you will fully understand the purpose of your transaction before proceeding; and

5. you will not:

  • use the Site for any activities that breach any laws, infringe a third party’s rights or are contrary to any relevant standards or codes;
  • use the Site in a manner or way, or post to or transmit to or via the Site any material, which interferes with other users or our other customers or defames, harasses, threatens, menaces or offends any person or which prevents any other person from using or enjoying the Site;
  • make fraudulent or speculative enquiries, transactions or requests through the Site;
  • use another person’s details without their permission or impersonate another person when using the Site;
  • post or transmit any obscene, indecent, inflammatory or pornographic material or any other material that may give rise to civil or criminal proceedings;
  • tamper with or hinder the operation of the Site;
  • knowingly transmit any viruses, worms, defects, trojan horses or similar disabling or malicious code to the Site;
  • use any robot, spider, site search and retrieval application or other mechanism to retrieve or index any portion of the Site;
  • modify, adapt, translate or reverse engineer any portion of the Site;
  • remove any copyright, trade mark or other proprietary rights notices contained in or on the Site;
  • reformat or frame any portion of the web pages that are part of the Site;
  • use the Site to violate the security of any computer or other network or engage in illegal conduct;
  • take any action that imposes or that would, in our reasonable opinion, result in an unreasonable or disproportionately large load on our infrastructure;
  • use the Site other than in accordance with these terms and conditions; or
  • attempt any of the above acts or engage or permit another person to do any of the above acts.

Warranty and Liability

1. Leopallooza Festival accepts liability for all legal guarantees and warranties expressed or implied to the transactions under the European Union competition law or any other legislation, the effect of which cannot be excluded.

2. Where we are permitted by law (and subject to clause 14.1):

  • we do not warrant or represent the suitability of the Site for any purpose; and
  • we will not be liable to you for indirect and consequential loss (including without limitation for loss of revenue, loss of profits, failure to realise expected profits or savings, loss of earnings and any other commercial or economic loss of any kind) or loss or corruption of data, in contract, tort, under any statute or otherwise (including negligence) arising from or connected to the Site.
  • Our liability to you for loss or damage of any kind arising out of this agreement or in connection with the relationship established by it is reduced to the extent (if any) that you cause or contribute to the loss or damage. This reduction applies whether our liability is in contract, tort (including negligence), under any statute or otherwise.

Refunds

You can request a refund of your account balance upon festival close, up until 14 days after event close date through this site. Once your refund has been approved, we will initiate to your bank account. You will receive the credited amount within a certain amount of days, depending on your bank policies.


General Provisions

1. If the whole or any part of a provision of this agreement is void, unenforceable or illegal in a jurisdiction it is severed for that jurisdiction. The remainder of this agreement has full force and effect and the validity or enforceability of that provision in any other jurisdiction is not affected. This clause has no effect if the severance alters the basic nature of this agreement or is contrary to public policy.

2. This agreement is governed by the laws of the European Union. Each party submits to the non-exclusive jurisdiction of the courts of that place.


Privacy Policy and Your Personal Information

Refer to the Privacy Policy, which form part of these terms and conditions.

Privacy Policy
Information

Personal Information. As part of using the services provided at Teen Cancer America, Personal Information will be collected, which can be completed at your discretion. “Personal Information” means any information that may be used to personally identify an individual, including, but not limited to, a first and last name, an email address, a home or other physical address, or other contact information. The information you provide allows for a more efficient service to you and helps improve the level of service to better meet your needs.


Consent. When you provide personal information to complete a transaction, verify your credit card, and place an order, we imply that you consent to our collecting it and using it for that specific reason only. By using the Site, you consent to the terms of this Privacy Policy and to us processing your Personal Information for the purposes set forth herein. If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time by emailing support@justtappit.com


Types of information we collect

Account. To use certain services, you may be required to create an Account. By doing so, you will be asked to provide mandatory information such as your first name, a user name, email address and a password that you will use for your Account.


Transfers of Payments. You may be entitled to transfer certain amounts of money to you. To the extent that we do so, you will first be required to provide us certain Personal Information regarding your preferred payment method. Such information could include your bank account or credit card name and number.


Log Files. When you browse the site, we automatically receive your computer’s Internet Protocol (IP) addresses, type of browser, Internet Service Provider (ISP), and any other information your browser may send to us. We may use this information to analyse and improve accessibility and compatibility of the site, trends, user experience, and gather demographic and statistical information to monitor our services and make it better.


Cookies. Some of our Site pages utilise “cookies”. A “cookie” may be used, for example, to collect information about Site activity such as but not limited to store information about your session (referrer, landing page, etc), and record number of visits. Most browsers allow you to control cookies, including whether or not to accept them and how to remove them.


How do we use personal information

All Personal information that you submit or we collect may be used in the following but not limited to:


  • Improve our Site, products and services to you, contact you about certain products or services that you may have purchased and registered for, and to authenticate and identify your access of the Site, products and services that you are authorised to access.
  • Use your registered external address, email address, mobile or telephone number to send you updates, newsletter, news, promotions regarding the Site and our products and services. Or contact you in response to a “contact us” or “chat with us” request.
  • Transfer your Personal Information to our third-party service providers, but only to provide our services to you or for the purpose of processing such information on our behalf.

We may disclose your Personal Information or any information you submitted if we have a good faith belief that disclosing such information is helpful or reasonably necessary to (i) comply with any applicable law, regulation, legal process or governmental request; (ii) enforce our Terms of Service including investigations of potential violations thereof; (iii) detect, prevent, or otherwise address fraud or security issues; or (iv) protect against harm to the rights, property or safety of Teen Cancer America, its suppliers, its users, yourself or the public.


Security and payment

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.


If you provide your credit card information, we will ensure the information is encrypted using secure socket layer technology (SSL). All payment-related transactions will be encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data will be stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.


All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.


PCI-DSS requirements help ensure the secure handling of credit card information.


Third-party services

In general, any third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.


However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information required for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner by which these providers will handle your personal information. We are not responsible and expressly exclude ourselves from liability for any damages which may be caused by the privacy practices of such third-party service providers. Click here for tappit.


Children's privacy

The Site is not structured to offer its products and services or collect information to individuals under the age of 18.


Links

When you click on links on our Site, they may direct you away from our Site. We are not responsible and expressly exclude ourselves from liability for any damages which may be caused by the privacy practices of other sites and encourage you to read their privacy statements prior to use.


Changes to this Privacy Policy

We reserve the right to modify this privacy policy at any time, at our sole discretion, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we provide a notification herein that the same has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.


If our company is acquired or merged with another company, your information may be transferred to the new owners so that we may continue the services we offer.


Questions and contact information

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information, contact us at support@justtappit.com

FAQ'S
Who

UNITE with Tomorrowland - Barcelona


When

27 July 2019


Where

Carrer Girona, 23, 08924 Santa Coloma de Gramenet, Barcelona, Spain


Customer Portal

https://uwt-barcelona.justtappit.com/portal/


Event Intro Text

Building bridges between Belgium and the rest of the world with a live connection from the Tomorrowland Mainstage, live local and international DJ’s on the UNITE stage and the unique, magical Tomorrowland atmosphere: that is UNITE with Tomorrowland.


What is cashless?

Cashless is a method of payment that helps improve the event experience. You’ll spend less time in queues, less time worrying about cash, less time concerned with fraud and theft, and most importantly, more time enjoying the event! Your wristband acts as your wallet.

UNITE with Tomorrowland’s cashless currency is called Tuents. You’ll add Tuents to your wristband online or onsite, and then you simply tap your wristband at any kiosk to make purchases.


How do I get my wristband?

You will receive your wristband when you arrive at the festival. You will only be able to enter the festival if you have a valid wristband, which will be checked at the security gate.


How do I load funds onto my wristband?

To load funds onto your wristband, visit https://uwt-barcelona.justtappit.com/portal/ before the festival. Register your account using the barcode number on your ticket, and follow the prompts to top up.

The Tuents you purchased online will be transferred when you arrive at the ticketing gate to collect your wristband (opens at noon on event day).


Can I load funds onto my wristband onsite?

If you forget to load funds online or need to add more while at the event, you can do so at a top-up point onsite with cash or card.


How do I purchase items during the festival?

Simply tap your wristband at any of the outlets at the venue to pay for your order and the amount due will be deducted.


Can I use cash to make purchases at the festival?

No, Tuents will be the only accepted currency at UNITE with Tomorrowland.


How will I know how many Tuents I’ve got left on my wristband?

You can request a balance check at any of the bars, top-up points or food vendors.


Can I add funds with my phone during the event?

No. During the event, funds can only be added at the designated top-up points. We strongly recommend that you add funds online at home before the event.


What if I have unused Tuents on my wristband after the festival?

** Important to keep your bracelet after the festival. This year, thanks to Tuenti, the remaining credit in your bracelet has a double value, since in a complementary way you will have:

1. The option to request the refund of all unspent Tuents at https://uwt-barcelona.justtappit.com/portal/ in between the enabled period. Cashout will open on the 30th July and will be available until midnight on the 5th August. There is a 1 Tuent fee for cashouts, and as such, you may only cash out if your balance is over 1 Tuent.

2. In addition, Tuenti will change your remaining credit for benefits at www.tuenti.es/tuents. You can get exclusive discounts on food, transportation and much more, and if you are a Tuenti customer, double tickets for festivals.
To do this, check the code on the back of your wristband at www.tuenti.es/tuents once the festival ends to get the benefits.

You can claim back any unused funds online up to the value of €250 per wristband. To cash out, visit https://uwt-barcelona.justtappit.com/portal/, sign in or register for an account, and select ‘Cash Out’. If you didn’t register your wristband before the festival, you will be asked to link your wristband and provide card details to complete the cash out. You can link a maximum of 5 wristbands to the same account.

For example: If you load 100 Tuents onto your wristband and spend 95 Tuents at the festival, you can cash out your remaining 5 Tuents (minus a 1 Tuent cashout fee) and get a bonus 5 Tuents to be redeemed on Tuenti.es.


What if I lose my wristband?

If your wristband is lost or stolen, you can get a replacement. However, please keep in mind that your wristband is similar to cash. This means we can issue a new wristband, but your credit will be lost.


Can I transfer my money to someone else’s wristband?

No, your credit is not transferable.


How long is the wristband valid for?

The wristband is only valid during the festival through the close of the cash out period, 27 July - 5 August.


What if my wristband gets cut, torn or wet?

The wristband will still be accepted across the festival should you have funds on it. However, you are welcome to collect another wristband at the entrance to the festival although a charge may be applied. Your wristband is water-resistant.


What if I have any questions?

If you have further questions, ask any of the cashless staff at the festival. If you require further information, send an email to cashless@blancoynegro.com.

Cookie Policy

This website tappit.com (“Our Site”) uses Cookies and similar technologies in order to distinguish you from other users. By using Cookies, We are able to provide you with a better experience and to improve Our Site by better understanding how you use it. Please read this Cookie Policy carefully and ensure that you understand it. Your acceptance of Our Cookie Policy is deemed to occur if you continue using Our Site or when you press the accept button on Our Cookie banner. This policy explains the types of cookies Our Site uses, details the individual cookies used, why they are used, the lawful reason behind their use and how to remove them from your browser should you wish. If you do not agree to Our Cookie Policy, please stop using Our Site immediately.


Definitions and Interpretation

In this Cookie Policy, unless the context otherwise requires, the following expressions have the following meanings:


“Cookie” means a small file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site;

“Cookie Law” means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003 and of EU Regulation 2016/679 General Data Protection Regulation (“GDPR”);

“personal data” means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data, as defined by EU Regulation 2016/679 General Data Protection Regulation (“GDPR”); and

“We/Us/Our” Means Tappit Technologies (UK) Ltd, a limited company registered in England under company number 11463522, whose registered address is Tappit Technologies (UK) Ltd, St Pauls House, 23 Park Square South, Leeds, UK, LS1 2ND, and whose main trading address is the same.

Information About Us

Our Site is owned and operated by Tappit Technologies (UK) Ltd, a limited company registered in England under company number 11463522, whose registered address is Tappit Technologies (UK) Ltd, St Pauls House, 23 Park Square South, Leeds, UK, LS1 2ND, and whose main trading address is the same.


Our VAT number is GB 300 4997 18.


You can contact our Data Protection Officer by email at support@justtappit.com, or by post at Tappit Technologies (UK) Ltd, St Pauls House, 23 Park Square South, Leeds, UK, LS1 2ND.


How Does Our Site Use Cookies?

Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our content and services. We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.


By using Our Site, you may also receive certain third party Cookies on your computer or device. Third party Cookies are those placed by websites, services, and/or parties other than Us. Third party Cookies are used on Our Site for analytics, visitor tracking, identity and session tracking. We may also from time to time use advertising cookies from providers such as Facebook or LinkedIn, in order to provide social advertising. For more details, please refer to section 4 below.


All Cookies used by and on Our Site are used in accordance with current Cookie Law. We may use some or all of the following types of Cookie:


Strictly Necessary Cookies

A Cookie falls into this category if it is essential to the operation of Our Site, supporting functions we may need to use, examples such as logging in, your shopping basket, and payment transactions.


Analytics Cookies

It is important for Us to understand how you use Our Site, for example, how efficiently you are able to navigate around it, and what features you use. Analytics Cookies enable us to gather this information, helping Us to improve Our Site and your experience of it.


Functionality Cookies

Functionality Cookies enable Us to provide additional functions to you on Our Site such as personalisation and remembering your saved preferences. Some functionality Cookies may also be strictly necessary Cookies, but not all necessarily fall into that category.


Targeting Cookies

It is important for Us to know when and how often you visit Our Site, and which parts of it you have used (including which pages you have visited and which links you have visited). As with analytics Cookies, this information helps us to better understand you and, in turn, to make Our Site and advertising more relevant to your interests. Some information gathered by targeting Cookies may also be shared with third parties.


Third Party Cookies

Third party Cookies are not placed by Us; instead, they are placed by third parties that provide services to Us and/or to you. Third party Cookies may be used by advertising services to serve up tailored advertising to you on Our Site, or by third parties providing analytics services to Us (these Cookies will work in the same way as analytics Cookies described above).


Persistent Cookies

Any of the above types of Cookie may be a persistent Cookie. Persistent Cookies are those which remain on your computer or device for a predetermined period and are activated each time you visit Our Site.


Session Cookies

Any of the above types of Cookie may be a session Cookie. Session Cookies are temporary and only remain on your computer or device from the point at which you visit Our Site until you close your browser. Session Cookies are deleted when you close your browser.


Cookies on Our Site are not permanent and will expire as indicated in the table below.


For more details of the personal data that We collect and use, the measures we have in place to protect personal data, your legal rights, and our legal obligations, please refer to our Privacy Policy.


For more specific details of the Cookies that We use, please refer to the table below.


What Cookies Does Our Site Use?

Our Site uses analytics services provided by Google Analytics. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the content and services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.


The analytics service(s) used by Our Site use(s) analytics Cookies to gather the required information.


The analytics service(s) used by Our Site use(s) the following analytics Cookies:


Provider Name of Cookie Purpose Cookie Category Strictly Necessary? Expiration Date Source Domain More Information
Google _ga Used to distinguish user Analytics No 2 years Analytics.google.com https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage
Google _gid Used to distinguish user Analytics No 24 hours Analytics.google.com https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage

Cookie Delivery and Control

When Cookies are placed on your computer or device, you will be shown a pop-up cookie banner with a brief notification of our use of Cookies and a link to this policy, to allow you to learn more, including guidance on how to remove and/or block them if you wish. We use Cookies based on the lawful mechanism for processing called ‘Legitimate Interests’, to learn more about this, read the [dedicated section below – LINK: Section 6]. By placing Cookies we are able to provide the best possible experience and service to you. You may, if you wish, remove and/or block the Cookies you do not wish us to use via your browser settings, unless those Cookies are strictly necessary for the website to work. However, it is important to note, certain features of Our Site may not function fully or as intended, and the personalised experience you may be used to, may not feature if you decide to block the cookies we use. You can return to your Cookie preferences to review and/or change them at any time within your browser.


In order to control the cookies dropped by Our Site (or that of any other website), you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all Cookies or only third party Cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.


The links below provide instructions on how to control Cookies in all mainstream browsers:


Google Chrome:

https://support.google.com/chrome/answer/95647?hl=en-GB


Microsoft Internet Explorer:

https://support.microsoft.com/en-us/kb/278835


Microsoft Edge:

https://support.microsoft.com/en-gb/products/microsoft-edge

(Please note that there are no specific instructions at this time, but Microsoft support will be able to assist)


Safari (macOS):

https://support.apple.com/kb/PH21411?viewlocale=en_GB&locale=en_GB


Safari (iOS):

https://support.apple.com/en-gb/HT201265


Mozilla Firefox:

https://support.mozilla.org/en-US/kb/enable-and-disable-Cookies-website-preferences


Android:

https://support.google.com/chrome/answer/95647?co=GENIE.Platform%3DAndroid&hl=en

(Please refer to your device’s documentation for manufacturers’ own browsers)


The lawful method of processing, 'Legitimate Interests'

We use cookies to improve the site’s functionality, increase personalisation and provide a faster, more streamlined service. We use cookies based on the lawful method of processing ‘Legitimate Interests’, we do so having made a balanced consideration between the minimal potential impact to your privacy, compared to our interests as a business to provide you, our corporate customers, with a better website, so aiding the growth of our business through increased interest in our products and services. The profiling undertaken as a result of cookie use is minimal, and is purely undertaken for the purposes of reporting and segmentation to allow us to deliver content across email and social channels, and for advertising based on the perceived relevance of content to your professional interests. In no way does tappit Technologies (UK) Ltd profile data in a way that could impact you negatively in ways such as financially or legally. If you have any questions about this, please get in touch.


Changes to this Cookie Policy

We may alter this Cookie Policy at any time. Any such changes will become binding on you on your first use of Our Site after the changes have been made. You are therefore advised to check this page from time to time.


In the event of any conflict between the current version of this Cookie Policy and any previous version(s), the provisions current and in effect shall prevail unless it is expressly stated otherwise.


Contact Us

If you would like to know more about how We use Cookies, please contact Us at support@justtappit.com, or by post at Tappit Technologies (UK) Ltd, St Pauls House, 23 Park Square South, Leeds, UK, LS1 2ND.


For more information about privacy, data protection and how we process your data, please visit our privacy policy here.

Privacy Policy
Information

Personal Information. As part of using the services provided at UNITE with Tomorrowland. Personal Information will be collected, which can be completed at your discretion. “Personal Information” means any information that may be used to personally identify an individual, including, but not limited to, a first and last name, an email address, a home or other physical address, or other contact information. The information you provide allows for a more efficient service to you and helps improve the level of service to better meet your needs.


When you provide personal information to complete a transaction, verify your credit card, and place an order, we imply that you consent to our collecting it and using it for that specific reason only. By using the Site, you consent to the terms of this Privacy Policy and to us processing your Personal Information for the purposes set forth herein. If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time by emailing cashless@blancoynegro.com


Types of information we collect

Account. To use certain services, you may be required to create an Account. By doing so, you will be asked to provide mandatory information such as your first name, a user name, email address and a password that you will use for your Account.


Transfers of Payments. You may be entitled to transfer certain amounts of money to you. To the extent that we do so, you will first be required to provide us certain Personal Information regarding your preferred payment method. Such information could include your bank account or credit card name and number.


Log Files. When you browse the site, we automatically receive your computer’s Internet Protocol (IP) addresses, type of browser, Internet Service Provider (ISP), and any other information your browser may send to us. We may use this information to analyse and improve accessibility and compatibility of the site, trends, user experience, and gather demographic and statistical information to monitor our services and make it better.


Cookies. Some of our Site pages utilise “cookies”. A “cookie” may be used, for example, to collect information about Site activity such as but not limited to store information about your session (referrer, landing page, etc), and record number of visits. Most browsers allow you to control cookies, including whether or not to accept them and how to remove them.


How do we use personal information

All Personal information that you submit or we collect may be used in the following but not limited to:


  • Improve our Site, products and services to you, contact you about certain products or services that you may have purchased and registered for, and to authenticate and identify your access of the Site, products and services that you are authorised to access.
  • Use your registered external address, email address, mobile or telephone number to send you updates, newsletter, news, promotions regarding the Site and our products and services. Or contact you in response to a “contact us” or “chat with us” request.
  • Transfer your Personal Information to our third-party service providers, but only to provide our services to you or for the purpose of processing such information on our behalf.

We may disclose your Personal Information or any information you submitted if we have a good faith belief that disclosing such information is helpful or reasonably necessary to (i) comply with any applicable law, regulation, legal process or governmental request; (ii) enforce our Terms of Service including investigations of potential violations thereof; (iii) detect, prevent, or otherwise address fraud or security issues; or (iv) protect against harm to the rights, property or safety of UNITE with Tomorrowland, its suppliers, its users, yourself or the public.


Security and payment

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.


If you provide your credit card information, we will ensure the information is encrypted using secure socket layer technology (SSL). All payment-related transactions will be encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data will be stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.


All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.


PCI-DSS requirements help ensure the secure handling of credit card information.


Third-party services

In general, any third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.


However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information required for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner by which these providers will handle your personal information. We are not responsible and expressly exclude ourselves from liability for any damages which may be caused by the privacy practices of such third-party service providers. Click here for tappit.


Children's privacy

The Site is not structured to offer its products and services or collect information to individuals under the age of 18.


Links

When you click on links on our Site, they may direct you away from our Site. We are not responsible and expressly exclude ourselves from liability for any damages which may be caused by the privacy practices of other sites and encourage you to read their privacy statements prior to use.


Changes to this Privacy Policy

We reserve the right to modify this privacy policy at any time, at our sole discretion, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we provide a notification herein that the same has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.


If our company is acquired or merged with another company, your information may be transferred to the new owners so that we may continue the services we offer.


Questions and contact information

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information, contact us at cashless@blancoynegro.com

Cancellation & Refund Policy
Cancellation Policy

We are not required to provide a cancellation if you change your mind. But you can choose to cancel if there is a major problem.


This is when:

  • there is a problem with the service that would have stopped you from making the transaction if you had known about it;
  • the service is significantly different from the description; or
  • the service doesn’t do what we said it would

If the problem is not major, we will fix the service within a reasonable time. If it is not repaired in a reasonable time you can choose a refund. Please keep your proof of transaction - email confirmation.


To request a cancellation, please contact us on cashless@blancoynegro.com.


Refund Policy

You can request a refund of your account balance upon festival close. Cashout will open on the 30th July and will be available until midnight on the 5th August through https://uwt-barcelona.justtappit.com/portal/. Once your refund has been approved, we will initiate to your bank account. You will receive the credited amount within a certain amount of days, depending on your bank or card issuer’s policies. Refunds will take up to 7 working days from the date you placed the claim, to return to your bank account. (This depends on where you live and who you bank with.)


What if I want to claim back my money?

For all balance refunds - these will take up to 7 working days from the date you placed the claim, to return to your bank account. (This depends on where you live and who you bank with).


  • Cashout will open on the 30th July and will be available until midnight on the 5th August To start the process, log in here https://uwt-barcelona.justtappit.com/portal/
  • Register your wristband (each wristband has a unique ID on the reverse of the tag) and enter the details of the bank account you would like the refund paid into.
  • View details of your load and spend transactions.
  • Request your wristband balance refund Refund requests will be processed within a maximum of 7 working days.
  • Refunds are subject to a processing fee of 1 TUENTS (€1.60) for each refund requested.
Terms & Conditions
General

1. This website https://uwt-barcelona.justtappit.com/ (the “Site”) offers information and the ability to process transactions to cash out your cashless wristband for the UNITE with Tomorrowland “us” or “we”).

2. Your access to and use of the Site, including your processing of any transactions through the Site, is subject to these terms and conditions and the applicability of European law.

3. All copyright and other intellectual property rights in all text, images, video, software and other materials on this site are owned by UNITE with Tomorrowland and affiliated companies or are included with the permission of the relevant owner.


Disclaimer

1. The information contained in this site is provided in good faith on an “as is” basis. UNITE with Tomorrowland does not represent or warrant to the reliability, accuracy or completeness of the information contained on this site. To the extent permitted by law, UNITE with Tomorrowland is not responsible or liable for any liabilities (direct, indirect or consequential losses and damages) arising in any way (including without limitation negligence) for errors in, or omissions from, the information in this site. However, UNITE with Tomorrowland will endeavour to correct any inaccuracies on the site once it becomes aware of them.

2. Illustrations contained in this site are sample representations and variations may occur from time to time.


Links

The Site may contain links to external websites that are not operated by us or our related bodies corporate. UNITE with Tomorrowland does not make any endorsements, or representation as to the accuracy of the information contained within those websites. These links are provided for your convenience only and you agree that:

1. we make no representations or warranties, or have any responsibility or liability for those websites;

2. these links do not indicate, expressly or impliedly, that we endorse the site or the items or services that are provided at those sites; and

3. you access and use the items and services made available at those sites solely at your own risk.


Viruses

1. UNITE with Tomorrowland does not claim that any information (including any files) obtained from or through this Site is free from viruses or other faults or defects.

2. You are responsible for scanning any information for viruses.

3. You agree that UNITE with Tomorrowland has no responsibility or liability to you or any other person for any loss or damage (whether direct, indirect, consequential or economic), regardless of cause, negligence or otherwise, which may be the direct or indirect result of any such information.

4. If UNITE with Tomorrowland is found to be liable this will be limited to the cost of supplying the information again.


Compliance with these Terms and Conditions

You agree to bound by, and comply with, these terms and conditions by:

1. using the Site;


Changes to these Terms and Conditions

1. If you have a transaction that has been accepted by us, the terms and conditions that will apply to that transaction are the terms and conditions that applied at the time you made the transaction. We cannot vary the terms and conditions which apply to a given transaction after that transaction is accepted by us.

2. Subject to clause 6.1, we may change these terms and conditions at any time, and such modifications will be effective as soon as they are posted. By continuing to use the Site after these terms and conditions have been modified, you agree to be bound by the changes to these terms and conditions.


Making a transaction

1. You may submit your transaction through the Site in accordance with these terms and conditions.

2. We may ask you to provide additional details or require you to confirm your details to enable us to process any transactions placed through the Site.

3. You agree to provide us with current, complete and accurate details when asked to do so by the Site.

4. All transactions on this Site are in TUENTS.

5. You confirm that any credit/debit card, or bank account or code which is being used, is yours, or that you have the authorisation of the card holder to use it. All account and credit/debit card holders are subject to validation checks and authorisation by the card issuer.

6. We will process your payment on a secure site.


Your Obligations

You covenant and warrant that:

1. all information and data provided by you to us through the Site is true, accurate, complete and up to date;

2. you have and will comply with all relevant laws relating to your use of the Site and your placement of any transaction;

3. you are responsible for any costs associated with your access to or use of the Site, including Internet access fees;

4. you will fully understand the purpose of your transaction before proceeding; and

5. you will not:

  • use the Site for any activities that breach any laws, infringe a third party’s rights or are contrary to any relevant standards or codes;
  • use the Site in a manner or way, or post to or transmit to or via the Site any material, which interferes with other users or our other customers or defames, harasses, threatens, menaces or offends any person or which prevents any other person from using or enjoying the Site;
  • make fraudulent or speculative enquiries, transactions or requests through the Site;
  • use another person’s details without their permission or impersonate another person when using the Site;
  • post or transmit any obscene, indecent, inflammatory or pornographic material or any other material that may give rise to civil or criminal proceedings;
  • tamper with or hinder the operation of the Site;
  • knowingly transmit any viruses, worms, defects, trojan horses or similar disabling or malicious code to the Site;
  • use any robot, spider, site search and retrieval application or other mechanism to retrieve or index any portion of the Site;
  • modify, adapt, translate or reverse engineer any portion of the Site;
  • remove any copyright, trade mark or other proprietary rights notices contained in or on the Site;
  • reformat or frame any portion of the web pages that are part of the Site;
  • use the Site to violate the security of any computer or other network or engage in illegal conduct;
  • take any action that imposes or that would, in our reasonable opinion, result in an unreasonable or disproportionately large load on our infrastructure;
  • use the Site other than in accordance with these terms and conditions; or
  • attempt any of the above acts or engage or permit another person to do any of the above acts.

Warranty and Liability

1. UNITE with Tomorrowland accepts liability for all legal guarantees and warranties expressed or implied to the transactions under the European Union competition law or any other legislation, the effect of which cannot be excluded.

2. Where we are permitted by law (and subject to clause 14.1):

  • we do not warrant or represent the suitability of the Site for any purpose; and
  • we will not be liable to you for indirect and consequential loss (including without limitation for loss of revenue, loss of profits, failure to realise expected profits or savings, loss of earnings and any other commercial or economic loss of any kind) or loss or corruption of data, in contract, tort, under any statute or otherwise (including negligence) arising from or connected to the Site.
  • Our liability to you for loss or damage of any kind arising out of this agreement or in connection with the relationship established by it is reduced to the extent (if any) that you cause or contribute to the loss or damage. This reduction applies whether our liability is in contract, tort (including negligence), under any statute or otherwise.

General Provisions

1. If the whole or any part of a provision of this agreement is void, unenforceable or illegal in a jurisdiction it is severed for that jurisdiction. The remainder of this agreement has full force and effect and the validity or enforceability of that provision in any other jurisdiction is not affected. This clause has no effect if the severance alters the basic nature of this agreement or is contrary to public policy.

2. This agreement is governed by the laws of the European Union. Each party submits to the non-exclusive jurisdiction of the courts of that place.


Privacy Policy and Your Personal Information

Refer to the Privacy Policy, which form part of these terms and conditions.

Cookie Policy

This website www.tappit.com (“Our Site”) uses Cookies and similar technologies in order to distinguish you from other users. By using Cookies, We are able to provide you with a better experience and to improve Our Site by better understanding how you use it. Please read this Cookie Policy carefully and ensure that you understand it. Your acceptance of Our Cookie Policy is deemed to occur if you continue using Our Site or when you press the accept button on Our Cookie banner. This policy explains the types of cookies Our Site uses, details the individual cookies used, why they are used, the lawful reason behind their use and how to remove them from your browser should you wish. If you do not agree to Our Cookie Policy, please stop using Our Site immediately.


Definitions and Interpretation

In this Cookie Policy, unless the context otherwise requires, the following expressions have the following meanings:


“Cookie” means a small file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site;

“Cookie Law” means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003 and of EU Regulation 2016/679 General Data Protection Regulation (“GDPR”);

“personal data” means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data, as defined by EU Regulation 2016/679 General Data Protection Regulation (“GDPR”); and

“We/Us/Our” means Tappit Technologies (UK) Ltd, a limited company registered in England under company number 11463522, whose registered address is Tappit Technologies (UK) Ltd, St Pauls House, 23 Park Square South, Leeds, UK, LS1 2ND, and whose main trading address is the same.

Information About Us

Our Site is owned and operated by Tappit Technologies (UK) Ltd, a limited company registered in England under company number 11463522, whose registered address is Tappit Technologies (UK) Ltd, St Pauls House, 23 Park Square South, Leeds, UK, LS1 2ND, and whose main trading address is the same.


Our VAT number is GB 300 4997 18.


You can contact our Data Protection Officer by email at support@justtappit.com, or by post at Tappit Technologies (UK) Ltd, St Pauls House, 23 Park Square South, Leeds, UK, LS1 2ND.


How Does Our Site Use Cookies?

Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our content and services. We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.


By using Our Site, you may also receive certain third party Cookies on your computer or device. Third party Cookies are those placed by websites, services, and/or parties other than Us. Third party Cookies are used on Our Site for analytics, visitor tracking, identity and session tracking. We may also from time to time use advertising cookies from providers such as Facebook or LinkedIn, in order to provide social advertising. For more details, please refer to section 4 below.


All Cookies used by and on Our Site are used in accordance with current Cookie Law. We may use some or all of the following types of Cookie:


Strictly Necessary Cookies

A Cookie falls into this category if it is essential to the operation of Our Site, supporting functions we may need to use, examples such as logging in, your shopping basket, and payment transactions.


Analytics Cookies

It is important for Us to understand how you use Our Site, for example, how efficiently you are able to navigate around it, and what features you use. Analytics Cookies enable us to gather this information, helping Us to improve Our Site and your experience of it.


Functionality Cookies

Functionality Cookies enable Us to provide additional functions to you on Our Site such as personalisation and remembering your saved preferences. Some functionality Cookies may also be strictly necessary Cookies, but not all necessarily fall into that category.


Targeting Cookies

It is important for Us to know when and how often you visit Our Site, and which parts of it you have used (including which pages you have visited and which links you have visited). As with analytics Cookies, this information helps us to better understand you and, in turn, to make Our Site and advertising more relevant to your interests. Some information gathered by targeting Cookies may also be shared with third parties.


Third Party Cookies

Third party Cookies are not placed by Us; instead, they are placed by third parties that provide services to Us and/or to you. Third party Cookies may be used by advertising services to serve up tailored advertising to you on Our Site, or by third parties providing analytics services to Us (these Cookies will work in the same way as analytics Cookies described above).


Persistent Cookies

Any of the above types of Cookie may be a persistent Cookie. Persistent Cookies are those which remain on your computer or device for a predetermined period and are activated each time you visit Our Site.


Session Cookies

Any of the above types of Cookie may be a session Cookie. Session Cookies are temporary and only remain on your computer or device from the point at which you visit Our Site until you close your browser. Session Cookies are deleted when you close your browser.


Cookies on Our Site are not permanent and will expire as indicated in the table below.


For more details of the personal data that We collect and use, the measures we have in place to protect personal data, your legal rights, and our legal obligations, please refer to our Privacy Policy.


For more specific details of the Cookies that We use, please refer to the table below.


What Cookies Does Our Site Use?

Our Site uses analytics services provided by Google Analytics. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the content and services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.


The analytics service(s) used by Our Site use(s) analytics Cookies to gather the required information.


The analytics service(s) used by Our Site use(s) the following analytics Cookies:


Provider Name of Cookie Purpose Cookie Category Strictly Necessary? Expiration Date Source Domain More Information
Google _ga Used to distinguish user Analytics No 2 years Analytics.google.com https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage
Google _gid Used to distinguish user Analytics No 24 hours Analytics.google.com https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage

Cookie Delivery and Control

When Cookies are placed on your computer or device, you will be shown a pop-up cookie banner with a brief notification of our use of Cookies and a link to this policy, to allow you to learn more, including guidance on how to remove and/or block them if you wish. We use Cookies based on the lawful mechanism for processing called ‘Legitimate Interests’, to learn more about this, read the [dedicated section below – LINK: Section 6]. By placing Cookies we are able to provide the best possible experience and service to you. You may, if you wish, remove and/or block the Cookies you do not wish us to use via your browser settings, unless those Cookies are strictly necessary for the website to work. However, it is important to note, certain features of Our Site may not function fully or as intended, and the personalised experience you may be used to, may not feature if you decide to block the cookies we use. You can return to your Cookie preferences to review and/or change them at any time within your browser.


In order to control the cookies dropped by Our Site (or that of any other website), you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all Cookies or only third party Cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.


The links below provide instructions on how to control Cookies in all mainstream browsers:


Google Chrome:

https://support.google.com/chrome/answer/95647?hl=en-GB


Microsoft Internet Explorer:

https://support.microsoft.com/en-us/kb/278835


Microsoft Edge:

https://support.microsoft.com/en-gb/products/microsoft-edge

(Please note that there are no specific instructions at this time, but Microsoft support will be able to assist)


Safari (macOS):

https://support.apple.com/kb/PH21411?viewlocale=en_GB&locale=en_GB


Safari (iOS):

https://support.apple.com/en-gb/HT201265


Mozilla Firefox:

https://support.mozilla.org/en-US/kb/enable-and-disable-Cookies-website-preferences


Android:

https://support.google.com/chrome/answer/95647?co=GENIE.Platform%3DAndroid&hl=en


(Please refer to your device’s documentation for manufacturers’ own browsers)


The lawful method of processing, 'Legitimate Interests'

We use cookies to improve the site’s functionality, increase personalisation and provide a faster, more streamlined service. We use cookies based on the lawful method of processing ‘Legitimate Interests’, we do so having made a balanced consideration between the minimal potential impact to your privacy, compared to our interests as a business to provide you, our corporate customers, with a better website, so aiding the growth of our business through increased interest in our products and services. The profiling undertaken as a result of cookie use is minimal, and is purely undertaken for the purposes of reporting and segmentation to allow us to deliver content across email and social channels, and for advertising based on the perceived relevance of content to your professional interests. In no way does tappit Technologies (UK) Ltd profile data in a way that could impact you negatively in ways such as financially or legally. If you have any questions about this, please get in touch.


Changes to this Cookie Policy

We may alter this Cookie Policy at any time. Any such changes will become binding on you on your first use of Our Site after the changes have been made. You are therefore advised to check this page from time to time.


In the event of any conflict between the current version of this Cookie Policy and any previous version(s), the provisions current and in effect shall prevail unless it is expressly stated otherwise.


Contact Us

If you would like to know more about how We use Cookies, please contact Us at support@justtappit.com, or by post at Tappit Technologies (UK) Ltd, St Pauls House, 23 Park Square South, Leeds, UK, LS1 2ND.


For more information about privacy, data protection and how we process your data, please visit our privacy policy here.

Privacy Policy
Information

Tappit Technologies (UK) Ltd takes the protection of your personal data seriously and we understand the measures we take to do this, along with your rights, should be transparent and easily understood. You can find out more about how we collect, use and look after your personal information.


The type of personal information we collect why To use certain services of www.tappit.com you may be required to create an Account. The personal information we collect from you will include the following:


  • First name and surname
  • Username and/or email address including the password used for your account
  • Information you provide to us in any correspondence and a record of any correspondence we have with you
  • Details of transactions made when using our services
  • Your bank account and payment card details
  • Information about your marketing preferences
  • Information about any possible fraudulent, criminal or anti-money laundering activity which our systems detect
  • Your computer log files and internet browser information

Our website is not structured to offer its products and services or collect information to individuals under the age of 1.


Use of your personal information

In accordance with the data protection laws we will only process your personal information where we have a lawful basis for doing so. Theses bases will include where it is necessary to provide our Services to you, where we are required to do so under legal and regulatory obligations, where you have given consent and where it is in our legitimate interests to process your personal information, providing this does not prejudice your own rights, freedoms and interests.


All personal information that you submit or we collect may be used in the following but not limited to:


  • To enable us to set up and operate your account with us, allowing you to make full use of our services including registration, top up and withdrawal of funds.
  • To improve our website, products and services provided to you.
  • To enable us to provide you with updates, newsletters, news, promotions on our products and services.
  • To enable us to contact you in response to a “contact us” or “chat with us” request.
  • To enable us to record telephone calls to our Customer Support team for training purposes and also for security purposes, allowing us to identify persons in subsequent communications.
  • Preparing statistics, providing analytical reports and analysis relating to use of our Products and Services.
  • Where we are required to identify and investigate any suspected unlawful, fraudulent or improper activity connected with our Products and Services, including possible money laundering, and the use of proceeds of crime and fraud.

Sharing your personal information

  • We work with various third parties and partners to provide our services to you or for the purpose of processing your personal information on our behalf. These third parties will only process your personal information in accordance with our instructions and we will ensure that adequate measures are in place to ensure that your personal data is processed only in accordance with this Privacy Policy and kept secure at all times.
  • We work with certain third party service providers, such as payment gateways and other payment transaction processors, that have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner by which these providers will handle your personal information. We are not responsible and expressly exclude ourselves from liability for any damages which may be caused by the privacy practices of such third-party service providers.
  • We may occasionally be required by law, court order or governmental authority to disclose certain types of personal information or to enforce our General Terms or any other agreements you have with us.
  • We may be occasionally required to share your personal information if we think doing so is necessary to protect the rights, property, security, or safety of us, our Service, our users, or the public.

Transferring your personal data overseas

  • The provision of our services to you may, from time to time, require the transfer data (including your personal information) to other locations within our group of companies, partners and subcontractors who are based outside of the European Economic Area (“EEA”), including the United States of America, United Arab Emirates, India and the Philippines.
  • Where personal information is transferred outside of the EEA we will do so under standard contractual clauses or binding corporate rules or any other acceptable method that ensures protection of your data to the standard required within the EEA.
  • Where personal information is transferred outside of the EEA we will take all reasonable steps to ensure that adequate measures are in place to keep your personal information is as secure as it is within the EEA and in accordance with this Privacy Policy.

Information Security

  • We strive to protect your personal information from unauthorised access or alteration. This includes the use of various security measures to protect your personal information held by or on behalf of us and ongoing review of our information collection, storage and processing practices.
  • Subject to the uses described in this Privacy Policy, we will endeavour to treat all of your personal information in strict confidence and endeavour to take all reasonable steps to keep your personal data secure once it has been transferred to our systems.
  • If you provide us with your credit card information, the information is encrypted using secure Transport layer security (TLS) v1.2.
  • All payment-related transactions are secured within a Payment Card Industry Data Security Standard (PCI-DSS) certified environment.
  • Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

Your rights

You have the following rights in regards to your personal information.


  • A right to access and/or rectify the personal information we hold about you
  • A right to receive your personal data in machine readable format e.g. Excel, Word, PDF
  • A right to object to our processing of your personal information, however there may be certain circumstances where we have a lawful basis to continue doing so
  • A right to request that the personal information we hold about you is erased
  • A right to request an explanation of the logic that underpins any decisions we make about you using automated means
  • A right to complain to your data protection regulatory authority
  • A right to withdraw consent that you may have previously provided to us

If you would like to exercise any of your rights then you can do so by emailing us at support@justtappit.com. If you make a request we will require proof of identification and ask that you clarify the basis of your request.


Marketing

We may contact you in relation to use of our products and services that you may be interested in but only where you have consented to receive such marketing communications. You can update your preferences or withdraw your consent for us to contact you at any time by emailing marketing@justtappit.com or mailing us at St Pauls House, 23 Park Square South, Leeds, U, LS1 2D.


Use of cookies

Our website utilies “cookies” which is a small file downloaded onto your device that enables us to obtain certain information from your browser, such as your preferences. They also allow us to maximise your experience using the website by increasing its functionality and allowing the website to remember information and selections as you move from page to page and from visit to visit, depending on the cookie.


How to contact us

If at any time you believe that we have not adhered to the provisions set out within this policy, please notify us by contacting our Support team at support@justtappit.com.


Changes to this Privacy Policy

We reserve the right to modify this privacy policy at any time, at our sole discretion, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we provide a notification herein that the same has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.


If our company is acquired or merged with another company, your information may be transferred to the new owners so that we may continue the services we offer.

Cancellation & Refund Policy
Cancellation Policy

We are not required to provide a cancellation if you change your mind. But you can choose to cancel if there is a major problem.


This is when:

  • there is a problem with the service that would have stopped you from making the transaction if you had known about it;
  • the service is significantly different from the description; or
  • the service doesn’t do what we said it would

If the problem is not major, we will fix the service within a reasonable time. If it is not repaired in a reasonable time you can choose a refund. Please keep your proof of transaction – email confirmation.


To request a cancellation, please contact us on​ ​fastpaysupport@bcfc.com.


Refund Policy

You can request a refund of your account balance up until 28 days after event close date through https://bcfc.justtappit.com/portal/. Once your refund has been approved, we will initiate to your bank account. You will receive the credited amount within a certain amount of days, depending on your bank or card issuer’s policies. Refunds will take up to 7 working days from the date you placed the claim, to return to your bank account. (This depends on where you live and who you bank with.)


What if I want to claim back my money?

For all balance refunds - these will take up to 7 working days from the date you placed the claim, to return to your bank account. (This depends on where you live and who you bank with).


  • Online balance refunds will be available up to 28 days after the event. To start the process, log in https://bcfc.justtappit.com/portal/.
  • Register your card (each card has a unique ID).
  • View your transactions (Load and Spend).
  • Request your balance refund (refund requests will be processed within 7 working days).
  • Refunds will be available online up to 28 days after the event.
Terms & Conditions
General

1. This website https://bcfc.justtappit.com/portal/ (the “Site”) offers information and the ability to register, load funds, process transactions and cash out your cashless card for Birmingham City FC (“us” or “we”).

2. Your access to and use of the Site, including your processing of any transactions through the Site, is subject to these terms and conditions and the applicability of European law.

3. All copyright and other intellectual property rights in all text, images, video, software and other materials on this site are owned by Birmingham City FC and affiliated companies or are included with the permission of the relevant owner.


Disclaimer

1. The information contained in this site is provided in good faith on an “as is” basis. Birmingham City FC does not represent or warrant to the reliability, accuracy or completeness of the information contained on this site. To the extent permitted by law, Birmingham City FC are not responsible or liable for any liabilities (direct, indirect or consequential losses and damages) arising in any way (including without limitation negligence) for errors in, or omissions from, the information in this site. However, Birmingham City FC will endeavour to correct any inaccuracies on the site once it becomes aware of them.

2. Illustrations contained in this site are sample representations and variations may occur from time to time.


Links

The Site may contain links to external websites that are not operated by us or our related bodies corporate. Birmingham City FC does not make any endorsements, or representation as to the accuracy of the information contained within those websites. These links are provided for your convenience only and you agree that:

1. we make no representations or warranties, or have any responsibility or liability for those websites;

2. these links do not indicate, expressly or impliedly, that we endorse the site or the items or services that are provided at those sites; and

3. you access and use the items and services made available at those sites solely at your own risk.


Viruses

1. Birmingham City FC do not claim that any information (including any files) obtained from or through this Site is free from viruses or other faults or defects.

2. You are responsible for scanning any information for viruses.

3. You agree that Birmingham City FC has no responsibility or liability to you or any other person for any loss or damage (whether direct, indirect, consequential or economic), regardless of cause, negligence or otherwise, which may be the direct or indirect result of any such information.

4. If Birmingham City FC is found to be liable this will be limited to the cost of supplying the information again.


Compliance with these Terms and Conditions

You agree to bound by, and comply with, these terms and conditions by:

1. using the Site;


Changes to these Terms and Conditions

1. If you have a transaction that has been accepted by us, the terms and conditions that will apply to that transaction are the terms and conditions that applied at the time you made the transaction. We cannot vary the terms and conditions which apply to a given transaction after that transaction is accepted by us.

2. Subject to clause 6.1, we may change these terms and conditions at any time, and such modifications will be effective as soon as they are posted. By continuing to use the Site after these terms and conditions have been modified, you agree to be bound by the changes to these terms and conditions.


Making a transaction

1. You may submit your transaction through the Site in accordance with these terms and conditions.

2. We may ask you to provide additional details or require you to confirm your details to enable us to process any transactions placed through the Site.

3. You agree to provide us with current, complete and accurate details when asked to do so by the Site.

4. All transactions on this Site are in GBP.

5. You confirm that any credit/debit card, or bank account or code which is being used, is yours, or that you have the authorisation of the card holder to use it. All account and credit/debit card holders are subject to validation checks and authorisation by the card issuer.

6. We will process your payment on a secure site.


Your Obligations

You covenant and warrant that:

1. all information and data provided by you to us through the Site is true, accurate, complete and up to date;

2. you have and will comply with all relevant laws relating to your use of the Site and your placement of any transaction;

3. you are responsible for any costs associated with your access to or use of the Site, including Internet access fees;

4. you will fully understand the purpose of your transaction before proceeding; and

5. you will not:

  • use the Site for any activities that breach any laws, infringe a third party’s rights or are contrary to any relevant standards or codes;
  • use the Site in a manner or way, or post to or transmit to or via the Site any material, which interferes with other users or our other customers or defames, harasses, threatens, menaces or offends any person or which prevents any other person from using or enjoying the Site;
  • make fraudulent or speculative enquiries, transactions or requests through the Site;
  • use another person’s details without their permission or impersonate another person when using the Site;
  • post or transmit any obscene, indecent, inflammatory or pornographic material or any other material that may give rise to civil or criminal proceedings;
  • tamper with or hinder the operation of the Site;
  • knowingly transmit any viruses, worms, defects, trojan horses or similar disabling or malicious code to the Site;
  • use any robot, spider, site search and retrieval application or other mechanism to retrieve or index any portion of the Site;
  • modify, adapt, translate or reverse engineer any portion of the Site;
  • remove any copyright, trade mark or other proprietary rights notices contained in or on the Site;
  • reformat or frame any portion of the web pages that are part of the Site;
  • use the Site to violate the security of any computer or other network or engage in illegal conduct;
  • take any action that imposes or that would, in our reasonable opinion, result in an unreasonable or disproportionately large load on our infrastructure;
  • use the Site other than in accordance with these terms and conditions; or
  • attempt any of the above acts or engage or permit another person to do any of the above acts.

Warranty and Liability

1. Birmingham City FC accepts liability for all legal guarantees and warranties expressed or implied to the transactions under the European Union competition law or any other legislation, the effect of which cannot be excluded.

2. Where we are permitted by law (and subject to clause 14.1):

  • we do not warrant or represent the suitability of the Site for any purpose; and
  • we will not be liable to you for indirect and consequential loss (including without limitation for loss of revenue, loss of profits, failure to realise expected profits or savings, loss of earnings and any other commercial or economic loss of any kind) or loss or corruption of data, in contract, tort, under any statute or otherwise (including negligence) arising from or connected to the Site.
  • Our liability to you for loss or damage of any kind arising out of this agreement or in connection with the relationship established by it is reduced to the extent (if any) that you cause or contribute to the loss or damage. This reduction applies whether our liability is in contract, tort (including negligence), under any statute or otherwise.

Refunds

You can request a refund of your account balance upon event close, up until 31 days after event close date through this site. Once your refund has been approved, we will initiate to your bank account. You will receive the credited amount within a certain amount of days, depending on your bank policies.


General Provisions

1. If the whole or any part of a provision of this agreement is void, unenforceable or illegal in a jurisdiction it is severed for that jurisdiction. The remainder of this agreement has full force and effect and the validity or enforceability of that provision in any other jurisdiction is not affected. This clause has no effect if the severance alters the basic nature of this agreement or is contrary to public policy.

2. This agreement is governed by the laws of the European Union. Each party submits to the non-exclusive jurisdiction of the courts of that place.


Privacy Policy and Your Personal Information

Refer to the Privacy Policy, which form part of these terms and conditions.

FAQ'S
Who

GreenWorld Festival Tenerife


When

14 September 2019


Where

Tenerife - Amarilla Golf


Customer Portal

https://greenworldfestival.justtappit.com/portal/


Event Intro Text

Join GreenWorld for their epic closing party in gorgeous Tenerife!


What is cashless?

Cashless is a method of payment that helps improve the event experience. You’ll spend less time in queues, less time worrying about cash, less time concerned with fraud and theft, and most importantly, more time enjoying the event! Your wristband acts as your wallet.


How do I get my wristband?

You will receive your wristband when you arrive at the festival. You will only be able to enter the festival if you have a valid wristband, which will be checked at the security gate.


How do I load funds onto my wristband?

To load funds onto your wristband you can do it at a top-up point onsite with cash or card.


How do I purchase items during the festival?

Simply tap your wristband at any of the outlets at the venue to pay for your order and the amount due will be deducted.


Can I use cash to make purchases at the festival?

No, cashless will be the only payment method for Greenworld festival 2019.


How will I know how many Euros I’ve got left on my wristband?

You can request a balance check at any of the bars, top-up points or food vendors.


Can I add funds with my phone during the event?

No. During the event, funds can only be added at the designated top-up points.


What if I have unused money on my wristband after the festival?

To cash out, visit greenworldfestival.eu, sign in and select ‘Cash Out’. You will be asked to link your wristband and provide card details to complete the cashout. You can link a maximum of 5 wristbands to the same account.


NOTED: DRINK COUPONS OF 30€ WON'T BE VALID TO CASH OUT ONLINE


What if I lose my wristband?

If your wristband is lost or stolen, you can get a replacement. However, please keep in mind that your wristband is similar to cash. This means we can issue a new wristband, but your credit will be lost.


Can I transfer my money to someone else’s wristband?

No, your credit is not transferable.


How long is the wristband valid for?

The wristband is only valid during the festival through the close of the cash out period.


What if my wristband gets cut, torn or wet?

The wristband will still be accepted across the festival should you have funds on it. However, you are welcome to collect another wristband free of charge at the entrance to the festival. Your wristband is water-resistant.


What if I have any questions?

If you have further questions, ask any of the cashless staff at the festival. If you require further information, send an email to support@justtappit.com.

Cookie Policy

This website www.tappit.com (“Our Site”) uses Cookies and similar technologies in order to distinguish you from other users. By using Cookies, We are able to provide you with a better experience and to improve Our Site by better understanding how you use it. Please read this Cookie Policy carefully and ensure that you understand it. Your acceptance of Our Cookie Policy is deemed to occur if you continue using Our Site or when you press the accept button on Our Cookie banner. This policy explains the types of cookies Our Site uses, details the individual cookies used, why they are used, the lawful reason behind their use and how to remove them from your browser should you wish. If you do not agree to Our Cookie Policy, please stop using Our Site immediately.


Definitions and Interpretation

In this Cookie Policy, unless the context otherwise requires, the following expressions have the following meanings:


“Cookie” means a small file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site;

“Cookie Law” means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003 and of EU Regulation 2016/679 General Data Protection Regulation (“GDPR”);

“personal data” means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data, as defined by EU Regulation 2016/679 General Data Protection Regulation (“GDPR”); and

“We/Us/Our” means Tappit Technologies (UK) Ltd, a limited company registered in England under company number 11463522, whose registered address is Tappit Technologies (UK) Ltd, St Pauls House, 23 Park Square South, Leeds, UK, LS1 2ND, and whose main trading address is the same.

Information About Us

Our Site is owned and operated by Tappit Technologies (UK) Ltd, a limited company registered in England under company number 11463522, whose registered address is Tappit Technologies (UK) Ltd, St Pauls House, 23 Park Square South, Leeds, UK, LS1 2ND, and whose main trading address is the same.


Our VAT number is GB 300 4997 18.


You can contact our Data Protection Officer by email at support@justtappit.com, or by post at Tappit Technologies (UK) Ltd, St Pauls House, 23 Park Square South, Leeds, UK, LS1 2ND.


How Does Our Site Use Cookies?

Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our content and services. We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.


By using Our Site, you may also receive certain third party Cookies on your computer or device. Third party Cookies are those placed by websites, services, and/or parties other than Us. Third party Cookies are used on Our Site for analytics, visitor tracking, identity and session tracking. We may also from time to time use advertising cookies from providers such as Facebook or LinkedIn, in order to provide social advertising. For more details, please refer to section 4 below.


All Cookies used by and on Our Site are used in accordance with current Cookie Law. We may use some or all of the following types of Cookie:


Strictly Necessary Cookies

A Cookie falls into this category if it is essential to the operation of Our Site, supporting functions we may need to use, examples such as logging in, your shopping basket, and payment transactions.


Analytics Cookies

It is important for Us to understand how you use Our Site, for example, how efficiently you are able to navigate around it, and what features you use. Analytics Cookies enable us to gather this information, helping Us to improve Our Site and your experience of it.


Functionality Cookies

Functionality Cookies enable Us to provide additional functions to you on Our Site such as personalisation and remembering your saved preferences. Some functionality Cookies may also be strictly necessary Cookies, but not all necessarily fall into that category.


Targeting Cookies

It is important for Us to know when and how often you visit Our Site, and which parts of it you have used (including which pages you have visited and which links you have visited). As with analytics Cookies, this information helps us to better understand you and, in turn, to make Our Site and advertising more relevant to your interests. Some information gathered by targeting Cookies may also be shared with third parties.


Third Party Cookies

Third party Cookies are not placed by Us; instead, they are placed by third parties that provide services to Us and/or to you. Third party Cookies may be used by advertising services to serve up tailored advertising to you on Our Site, or by third parties providing analytics services to Us (these Cookies will work in the same way as analytics Cookies described above).


Persistent Cookies

Any of the above types of Cookie may be a persistent Cookie. Persistent Cookies are those which remain on your computer or device for a predetermined period and are activated each time you visit Our Site.


Session Cookies

Any of the above types of Cookie may be a session Cookie. Session Cookies are temporary and only remain on your computer or device from the point at which you visit Our Site until you close your browser. Session Cookies are deleted when you close your browser.


Cookies on Our Site are not permanent and will expire as indicated in the table below.


For more details of the personal data that We collect and use, the measures we have in place to protect personal data, your legal rights, and our legal obligations, please refer to our Privacy Policy.


For more specific details of the Cookies that We use, please refer to the table below.


What Cookies Does Our Site Use?

Our Site uses analytics services provided by Google Analytics. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the content and services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.


The analytics service(s) used by Our Site use(s) analytics Cookies to gather the required information.


The analytics service(s) used by Our Site use(s) the following analytics Cookies:


Provider Name of Cookie Purpose Cookie Category Strictly Necessary? Expiration Date Source Domain More Information
Google _ga Used to distinguish user Analytics No 2 years Analytics.google.com https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage
Google _gid Used to distinguish user Analytics No 24 hours Analytics.google.com https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage

Cookie Delivery and Control

When Cookies are placed on your computer or device, you will be shown a pop-up cookie banner with a brief notification of our use of Cookies and a link to this policy, to allow you to learn more, including guidance on how to remove and/or block them if you wish. We use Cookies based on the lawful mechanism for processing called ‘Legitimate Interests’, to learn more about this, read the [dedicated section below – LINK: Section 6]. By placing Cookies we are able to provide the best possible experience and service to you. You may, if you wish, remove and/or block the Cookies you do not wish us to use via your browser settings, unless those Cookies are strictly necessary for the website to work. However, it is important to note, certain features of Our Site may not function fully or as intended, and the personalised experience you may be used to, may not feature if you decide to block the cookies we use. You can return to your Cookie preferences to review and/or change them at any time within your browser.


In order to control the cookies dropped by Our Site (or that of any other website), you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all Cookies or only third party Cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.


The links below provide instructions on how to control Cookies in all mainstream browsers:


Google Chrome:

https://support.google.com/chrome/answer/95647?hl=en-GB


Microsoft Internet Explorer:

https://support.microsoft.com/en-us/kb/278835


Microsoft Edge:

https://support.microsoft.com/en-gb/products/microsoft-edge

(Please note that there are no specific instructions at this time, but Microsoft support will be able to assist)


Safari (macOS):

https://support.apple.com/kb/PH21411?viewlocale=en_GB&locale=en_GB


Safari (iOS):

https://support.apple.com/en-gb/HT201265


Mozilla Firefox:

https://support.mozilla.org/en-US/kb/enable-and-disable-Cookies-website-preferences


Android:

https://support.google.com/chrome/answer/95647?co=GENIE.Platform%3DAndroid&hl=en


(Please refer to your device’s documentation for manufacturers’ own browsers)


The lawful method of processing, 'Legitimate Interests'

We use cookies to improve the site’s functionality, increase personalisation and provide a faster, more streamlined service. We use cookies based on the lawful method of processing ‘Legitimate Interests’, we do so having made a balanced consideration between the minimal potential impact to your privacy, compared to our interests as a business to provide you, our corporate customers, with a better website, so aiding the growth of our business through increased interest in our products and services. The profiling undertaken as a result of cookie use is minimal, and is purely undertaken for the purposes of reporting and segmentation to allow us to deliver content across email and social channels, and for advertising based on the perceived relevance of content to your professional interests. In no way does tappit Technologies (UK) Ltd profile data in a way that could impact you negatively in ways such as financially or legally. If you have any questions about this, please get in touch.


Changes to this Cookie Policy

We may alter this Cookie Policy at any time. Any such changes will become binding on you on your first use of Our Site after the changes have been made. You are therefore advised to check this page from time to time.


In the event of any conflict between the current version of this Cookie Policy and any previous version(s), the provisions current and in effect shall prevail unless it is expressly stated otherwise.


Contact Us

If you would like to know more about how We use Cookies, please contact Us at support@justtappit.com, or by post at Tappit Technologies (UK) Ltd, St Pauls House, 23 Park Square South, Leeds, UK, LS1 2ND.


For more information about privacy, data protection and how we process your data, please visit our privacy policy here.

Privacy Policy
Information

Personal Information. As part of using the services provided at Greenworld Festival, Personal Information will be collected, which can be completed at your discretion. “Personal Information” means any information that may be used to personally identify an individual, including, but not limited to, a first and last name, an email address, a home or other physical address, or other contact information. The information you provide allows for a more efficient service to you and helps improve the level of service to better meet your needs.


Consent:
When you provide personal information to complete a transaction, verify your credit card, and place an order, we imply that you consent to our collecting it and using it for that specific reason only. By using the Site, you consent to the terms of this Privacy Policy and to us processing your Personal Information for the purposes set forth herein. If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time by emailing support@justtappit.com.


Types of information we collect

Account. To use certain services, you may be required to create an Account. By doing so, you will be asked to provide mandatory information such as your first name, a user name, email address and a password that you will use for your Account.


Transfers of Payments. You may be entitled to transfer certain amounts of money to you. To the extent that we do so, you will first be required to provide us certain Personal Information regarding your preferred payment method. Such information could include your bank account or credit card name and number.


Log Files. When you browse the site, we automatically receive your computer’s Internet Protocol (IP) addresses, type of browser, Internet Service Provider (ISP), and any other information your browser may send to us. We may use this information to analyse and improve accessibility and compatibility of the site, trends, user experience, and gather demographic and statistical information to monitor our services and make it better.


Cookies. Some of our Site pages utilise “cookies”. A “cookie” may be used, for example, to collect information about Site activity such as but not limited to store information about your session (referrer, landing page, etc), and record number of visits. Most browsers allow you to control cookies, including whether or not to accept them and how to remove them.


How do we use personal information

All Personal information that you submit or we collect may be used in the following but not limited to:


  • Improve our Site, products and services to you, contact you about certain products or services that you may have purchased and registered for, and to authenticate and identify your access of the Site, products and services that you are authorised to access.
  • Use your registered external address, email address, mobile or telephone number to send you updates, newsletter, news, promotions regarding the Site and our products and services. Or contact you in response to a “contact us” or “chat with us” request.
  • Transfer your Personal Information to our third-party service providers, but only to provide our services to you or for the purpose of processing such information on our behalf.

We may disclose your Personal Information or any information you submitted if we have a good faith belief that disclosing such information is helpful or reasonably necessary to (i) comply with any applicable law, regulation, legal process or governmental request; (ii) enforce our Terms of Service including investigations of potential violations thereof; (iii) detect, prevent, or otherwise address fraud or security issues; or (iv) protect against harm to the rights, property or safety of Greenworld Festival, its suppliers, its users, yourself or the public.


Security and payment

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.


If you provide your credit card information, we will ensure the information is encrypted using secure socket layer technology (SSL). All payment-related transactions will be encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data will be stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.


All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.


PCI-DSS requirements help ensure the secure handling of credit card information.


Third-party services

In general, any third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.


However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information required for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner by which these providers will handle your personal information. We are not responsible and expressly exclude ourselves from liability for any damages which may be caused by the privacy practices of such third-party service providers. Click here for tappit.


Children's privacy

The Site is not structured to offer its products and services or collect information to individuals under the age of 18.


Links

When you click on links on our Site, they may direct you away from our Site. We are not responsible and expressly exclude ourselves from liability for any damages which may be caused by the privacy practices of other sites and encourage you to read their privacy statements prior to use.


Changes to this Privacy Policy

We reserve the right to modify this privacy policy at any time, at our sole discretion, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we provide a notification herein that the same has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.


If our company is acquired or merged with another company, your information may be transferred to the new owners so that we may continue the services we offer.


Questions and contact information

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information, contact us at support@justtappit.com.

Cancellation & Refund Policy
Cancellation Policy

We are not required to provide a cancellation if you change your mind. But you can choose to cancel if there is a major problem.


This is when:

  • there is a problem with the service that would have stopped you from making the transaction if you had known about it;
  • the service is significantly different from the description; or
  • the service doesn’t do what we said it would

If the problem is not major, we will fix the service within a reasonable time. If it is not repaired in a reasonable time you can choose a refund. Please keep your proof of transaction – email confirmation.


To request a cancellation, please contact us on​ support@justtappit.com.


Refund Policy

You can request a refund of your account balance up until 7 days after event close date through https://greenworldfestival.justtappit.com/portal/. Once your refund has been approved, we will initiate to your bank account. You will receive the credited amount within a certain amount of days, depending on your bank or card issuer’s policies. Refunds will take up to 7 working days from the date you placed the claim, to return to your bank account. (This depends on where you live and who you bank with.)


What if I want to claim back my money?

For all balance refunds - these will take up to 7 working days from the date you placed the claim, to return to your bank account. (This depends on where you live and who you bank with).


  • Online balance refunds will be available up to 7 days after the event. To start the process, log in https://greenworldfestival.justtappit.com/portal/.
  • Register your wristband (each wristband has a unique ID on the reverse of the tag) and enter the details of the bank account you would like the refund paid into.
  • View details of your load and spend transactions.
  • Request your wristband balance refund Refund requests will be processed within a maximum of 7 working days.
Terms & Conditions
General

1. This website https://greenworldfestival.justtappit.com/portal/ (the “Site”) offers information and the ability to register, load funds, process transactions and cash out your cashless wristband for Greenworld Festival (“us” or “we”).

2. Your access to and use of the Site, including your processing of any transactions through the Site, is subject to these terms and conditions and the applicability of European law.

3. All copyright and other intellectual property rights in all text, images, video, software and other materials on this site are owned by Greenworld Festival and affiliated companies or are included with the permission of the relevant owner.


Disclaimer

1. The information contained in this site is provided in good faith on an “as is” basis. Greenworld Festival does not represent or warrant to the reliability, accuracy or completeness of the information contained on this site. To the extent permitted by law, Greenworld Festival is not responsible or liable for any liabilities (direct, indirect or consequential losses and damages) arising in any way (including without limitation negligence) for errors in, or omissions from, the information in this site. However, Greenworld Festival will endeavour to correct any inaccuracies on the site once it becomes aware of them.

2. Illustrations contained in this site are sample representations and variations may occur from time to time.


Links

The Site may contain links to external websites that are not operated by us or our related bodies corporate. Greenworld Festival does not make any endorsements, or representation as to the accuracy of the information contained within those websites. These links are provided for your convenience only and you agree that:

1. we make no representations or warranties, or have any responsibility or liability for those websites;

2. these links do not indicate, expressly or impliedly, that we endorse the site or the items or services that are provided at those sites; and

3. you access and use the items and services made available at those sites solely at your own risk.


Viruses

1. Greenworld Festival does not claim that any information (including any files) obtained from or through this Site is free from viruses or other faults or defects.

2. You are responsible for scanning any information for viruses.

3. You agree that Greenworld Festival has no responsibility or liability to you or any other person for any loss or damage (whether direct, indirect, consequential or economic), regardless of cause, negligence or otherwise, which may be the direct or indirect result of any such information.

4. If Greenworld Festival is found to be liable this will be limited to the cost of supplying the information again.


Compliance with these Terms and Conditions

You agree to bound by, and comply with, these terms and conditions by:

1. using the Site;


Changes to these Terms and Conditions

1. If you have a transaction that has been accepted by us, the terms and conditions that will apply to that transaction are the terms and conditions that applied at the time you made the transaction. We cannot vary the terms and conditions which apply to a given transaction after that transaction is accepted by us.

2. Subject to clause 6.1, we may change these terms and conditions at any time, and such modifications will be effective as soon as they are posted. By continuing to use the Site after these terms and conditions have been modified, you agree to be bound by the changes to these terms and conditions.


Making a transaction

1. You may submit your transaction through the Site in accordance with these terms and conditions.

2. We may ask you to provide additional details or require you to confirm your details to enable us to process any transactions placed through the Site.

3. You agree to provide us with current, complete and accurate details when asked to do so by the Site.

4. All transactions on this Site are in Euros.

5. You confirm that any credit/debit card, or bank account or code which is being used, is yours, or that you have the authorisation of the card holder to use it. All account and credit/debit card holders are subject to validation checks and authorisation by the card issuer.

6. We will process your payment on a secure site.


Your Obligations

You covenant and warrant that:

1. all information and data provided by you to us through the Site is true, accurate, complete and up to date;

2. you have and will comply with all relevant laws relating to your use of the Site and your placement of any transaction;

3. you are responsible for any costs associated with your access to or use of the Site, including Internet access fees;

4. you will fully understand the purpose of your transaction before proceeding; and

5. you will not:

  • use the Site for any activities that breach any laws, infringe a third party’s rights or are contrary to any relevant standards or codes;
  • use the Site in a manner or way, or post to or transmit to or via the Site any material, which interferes with other users or our other customers or defames, harasses, threatens, menaces or offends any person or which prevents any other person from using or enjoying the Site;
  • make fraudulent or speculative enquiries, transactions or requests through the Site;
  • use another person’s details without their permission or impersonate another person when using the Site;
  • post or transmit any obscene, indecent, inflammatory or pornographic material or any other material that may give rise to civil or criminal proceedings;
  • tamper with or hinder the operation of the Site;
  • knowingly transmit any viruses, worms, defects, trojan horses or similar disabling or malicious code to the Site;
  • use any robot, spider, site search and retrieval application or other mechanism to retrieve or index any portion of the Site;
  • modify, adapt, translate or reverse engineer any portion of the Site;
  • remove any copyright, trade mark or other proprietary rights notices contained in or on the Site;
  • reformat or frame any portion of the web pages that are part of the Site;
  • use the Site to violate the security of any computer or other network or engage in illegal conduct;
  • take any action that imposes or that would, in our reasonable opinion, result in an unreasonable or disproportionately large load on our infrastructure;
  • use the Site other than in accordance with these terms and conditions; or
  • attempt any of the above acts or engage or permit another person to do any of the above acts.

Warranty and Liability

1. Greenworld Festival accepts liability for all legal guarantees and warranties expressed or implied to the transactions under the European Union competition law or any other legislation, the effect of which cannot be excluded.

2. Where we are permitted by law (and subject to clause 14.1):

  • we do not warrant or represent the suitability of the Site for any purpose; and
  • we will not be liable to you for indirect and consequential loss (including without limitation for loss of revenue, loss of profits, failure to realise expected profits or savings, loss of earnings and any other commercial or economic loss of any kind) or loss or corruption of data, in contract, tort, under any statute or otherwise (including negligence) arising from or connected to the Site.
  • Our liability to you for loss or damage of any kind arising out of this agreement or in connection with the relationship established by it is reduced to the extent (if any) that you cause or contribute to the loss or damage. This reduction applies whether our liability is in contract, tort (including negligence), under any statute or otherwise.

General Provisions

1. If the whole or any part of a provision of this agreement is void, unenforceable or illegal in a jurisdiction it is severed for that jurisdiction. The remainder of this agreement has full force and effect and the validity or enforceability of that provision in any other jurisdiction is not affected. This clause has no effect if the severance alters the basic nature of this agreement or is contrary to public policy.

2. This agreement is governed by the laws of the European Union. Each party submits to the non-exclusive jurisdiction of the courts of that place.


Privacy Policy and Your Personal Information

Refer to the Privacy Policy, which form part of these terms and conditions.

FAQ'S
Who

RBC Super League Triathlon Jersey


When

28 - 29 September 2019


Where

Saint Helier, Jersey


Customer Portal

https://superleaguetriathlon.justtappit.com/portal/


Event Intro Text

Super League Triathlon offers athletes and fans a unique spectator experience with the chance to get up close to the Pro’s both on and off the track whilst enjoying the festival atmosphere. Join us in Jersey – an island shaped by the sea where some of the most astonishing tides in the world circle the coast and feed the land. An island that’s small on size, but big on personality, where country lanes open to cliff top views and the sea is never more than ten minutes away.


What is cashless?

Cashless is a method of payment that helps improve the event experience. You’ll spend less time in queues, less time worrying about cash, less time concerned with fraud and theft, and most importantly, more time enjoying the event! Your wristband acts as your wallet - just tap to pay.


How do I use the cashless system?

When you arrive at the RBC Super League Triathlon Jersey Fanzone or Bliss Bar, you’ll be greeted by one of our cashless ambassadors. You can purchase a wristband loaded with £10, £20, £30 or £50 of credit using a credit or debit card.


As an added bonus, when you purchase a £50 wristband, you will receive 10% off at the merchandise outlet.


Will cash and card still be accepted by vendors?

No - wristbands will be the only accepted form of payment at our food and drink vendors and merchandise outlet.


Can I add more credit to my wristband throughout the day?

Yes! If you run out of credit on your wristband, you can top-up with a cashless ambassador or at the information point in the middle of the Fanzone.


Once I’ve bought my wristband, how do I make a purchase?

Simply tap your wristband at any of the outlets to pay for your order or merchandise and the amount due will be deducted.


How will I know how much I’ve got left on my wristband?

You can request a balance check at any of the bars, top-up points or food vendors.


What if I have unused credit on my wristband after the event?

You can claim back any unused funds online up to the value of £250. Please note there will be a fee of £1 to process your cashout request. To cash out, visit https://superleaguetriathlon.justtappit.com/portal/ and select ‘Cash Out’ to be taken to the cashout portal. Enter your contact details, link your wristband and provide card or banking details to complete the cashout. You can link a maximum of 5 wristbands to the same account. Cashout will open at 00:01 am on Wednesday, 2 October (BST) and close at 23:59 pm on Sunday, 6 October (BST).


What if I lose my wristband?

If your wristband is lost or stolen, you can get a replacement. However, please keep in mind that your wristband is similar to cash. This means we can issue a new wristband, but your credit will be lost.


Can I transfer funds to someone else’s wristband?

No, your credit is not transferable.


How long is the wristband valid for?

The wristband is only valid for Super League Triathlon Jersey through the close of the cash-out period, 6 October.


What if my wristband gets cut, torn or wet?

Cut or torn wristbands will still be accepted by vendors. However, you are welcome to collect another wristband from a cashless ambassador or at the Fanzone information point. The wristbands are waterproof, so it will continue to function as normal if it gets wet.


What if I have any questions?

If you have further questions, ask any of the cashless staff at the Fanzone, Bliss Bar, merchandise booths or main information point. If you require further information, send an email to cashless@superleaguetriathlon.com.

Cookie Policy

This website www.tappit.com (“Our Site”) uses Cookies and similar technologies in order to distinguish you from other users. By using Cookies, We are able to provide you with a better experience and to improve Our Site by better understanding how you use it. Please read this Cookie Policy carefully and ensure that you understand it. Your acceptance of Our Cookie Policy is deemed to occur if you continue using Our Site or when you press the accept button on Our Cookie banner. This policy explains the types of cookies Our Site uses, details the individual cookies used, why they are used, the lawful reason behind their use and how to remove them from your browser should you wish. If you do not agree to Our Cookie Policy, please stop using Our Site immediately.


Definitions and Interpretation

In this Cookie Policy, unless the context otherwise requires, the following expressions have the following meanings:


“Cookie” means a small file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site;

“Cookie Law” means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003 and of EU Regulation 2016/679 General Data Protection Regulation (“GDPR”);

“personal data” means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data, as defined by EU Regulation 2016/679 General Data Protection Regulation (“GDPR”); and

“We/Us/Our” means Tappit Technologies (UK) Ltd, a limited company registered in England under company number 11463522, whose registered address is Tappit Technologies (UK) Ltd, St Pauls House, 23 Park Square South, Leeds, UK, LS1 2ND, and whose main trading address is the same.

Information About Us

Our Site is owned and operated by Tappit Technologies (UK) Ltd, a limited company registered in England under company number 11463522, whose registered address is Tappit Technologies (UK) Ltd, St Pauls House, 23 Park Square South, Leeds, UK, LS1 2ND, and whose main trading address is the same.


Our VAT number is GB 300 4997 18.


You can contact our Data Protection Officer by email at support@justtappit.com, or by post at Tappit Technologies (UK) Ltd, St Pauls House, 23 Park Square South, Leeds, UK, LS1 2ND.


How Does Our Site Use Cookies?

Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our content and services. We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.


By using Our Site, you may also receive certain third party Cookies on your computer or device. Third party Cookies are those placed by websites, services, and/or parties other than Us. Third party Cookies are used on Our Site for analytics, visitor tracking, identity and session tracking. We may also from time to time use advertising cookies from providers such as Facebook or LinkedIn, in order to provide social advertising. For more details, please refer to section 4 below.


All Cookies used by and on Our Site are used in accordance with current Cookie Law. We may use some or all of the following types of Cookie:


Strictly Necessary Cookies

A Cookie falls into this category if it is essential to the operation of Our Site, supporting functions we may need to use, examples such as logging in, your shopping basket, and payment transactions.


Analytics Cookies

It is important for Us to understand how you use Our Site, for example, how efficiently you are able to navigate around it, and what features you use. Analytics Cookies enable us to gather this information, helping Us to improve Our Site and your experience of it.


Functionality Cookies

Functionality Cookies enable Us to provide additional functions to you on Our Site such as personalisation and remembering your saved preferences. Some functionality Cookies may also be strictly necessary Cookies, but not all necessarily fall into that category.


Targeting Cookies

It is important for Us to know when and how often you visit Our Site, and which parts of it you have used (including which pages you have visited and which links you have visited). As with analytics Cookies, this information helps us to better understand you and, in turn, to make Our Site and advertising more relevant to your interests. Some information gathered by targeting Cookies may also be shared with third parties.


Third Party Cookies

Third party Cookies are not placed by Us; instead, they are placed by third parties that provide services to Us and/or to you. Third party Cookies may be used by advertising services to serve up tailored advertising to you on Our Site, or by third parties providing analytics services to Us (these Cookies will work in the same way as analytics Cookies described above).


Persistent Cookies

Any of the above types of Cookie may be a persistent Cookie. Persistent Cookies are those which remain on your computer or device for a predetermined period and are activated each time you visit Our Site.


Session Cookies

Any of the above types of Cookie may be a session Cookie. Session Cookies are temporary and only remain on your computer or device from the point at which you visit Our Site until you close your browser. Session Cookies are deleted when you close your browser.


Cookies on Our Site are not permanent and will expire as indicated in the table below.


For more details of the personal data that We collect and use, the measures we have in place to protect personal data, your legal rights, and our legal obligations, please refer to our Privacy Policy.


For more specific details of the Cookies that We use, please refer to the table below.


What Cookies Does Our Site Use?

Our Site uses analytics services provided by Google Analytics. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the content and services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.


The analytics service(s) used by Our Site use(s) analytics Cookies to gather the required information.


The analytics service(s) used by Our Site use(s) the following analytics Cookies:


Provider Name of Cookie Purpose Cookie Category Strictly Necessary? Expiration Date Source Domain More Information
Google _ga Used to distinguish user Analytics No 2 years Analytics.google.com https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage
Google _gid Used to distinguish user Analytics No 24 hours Analytics.google.com https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage

Cookie Delivery and Control

When Cookies are placed on your computer or device, you will be shown a pop-up cookie banner with a brief notification of our use of Cookies and a link to this policy, to allow you to learn more, including guidance on how to remove and/or block them if you wish. We use Cookies based on the lawful mechanism for processing called ‘Legitimate Interests’, to learn more about this, read the [dedicated section below – LINK: Section 6]. By placing Cookies we are able to provide the best possible experience and service to you. You may, if you wish, remove and/or block the Cookies you do not wish us to use via your browser settings, unless those Cookies are strictly necessary for the website to work. However, it is important to note, certain features of Our Site may not function fully or as intended, and the personalised experience you may be used to, may not feature if you decide to block the cookies we use. You can return to your Cookie preferences to review and/or change them at any time within your browser.


In order to control the cookies dropped by Our Site (or that of any other website), you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all Cookies or only third party Cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.


The links below provide instructions on how to control Cookies in all mainstream browsers:


Google Chrome:

https://support.google.com/chrome/answer/95647?hl=en-GB


Microsoft Internet Explorer:

https://support.microsoft.com/en-us/kb/278835


Microsoft Edge:

https://support.microsoft.com/en-gb/products/microsoft-edge

(Please note that there are no specific instructions at this time, but Microsoft support will be able to assist)


Safari (macOS):

https://support.apple.com/kb/PH21411?viewlocale=en_GB&locale=en_GB


Safari (iOS):

https://support.apple.com/en-gb/HT201265


Mozilla Firefox:

https://support.mozilla.org/en-US/kb/enable-and-disable-Cookies-website-preferences


Android:

https://support.google.com/chrome/answer/95647?co=GENIE.Platform%3DAndroid&hl=en


(Please refer to your device’s documentation for manufacturers’ own browsers)


The lawful method of processing, 'Legitimate Interests'

We use cookies to improve the site’s functionality, increase personalisation and provide a faster, more streamlined service. We use cookies based on the lawful method of processing ‘Legitimate Interests’, we do so having made a balanced consideration between the minimal potential impact to your privacy, compared to our interests as a business to provide you, our corporate customers, with a better website, so aiding the growth of our business through increased interest in our products and services. The profiling undertaken as a result of cookie use is minimal, and is purely undertaken for the purposes of reporting and segmentation to allow us to deliver content across email and social channels, and for advertising based on the perceived relevance of content to your professional interests. In no way does tappit Technologies (UK) Ltd profile data in a way that could impact you negatively in ways such as financially or legally. If you have any questions about this, please get in touch.


Changes to this Cookie Policy

We may alter this Cookie Policy at any time. Any such changes will become binding on you on your first use of Our Site after the changes have been made. You are therefore advised to check this page from time to time.


In the event of any conflict between the current version of this Cookie Policy and any previous version(s), the provisions current and in effect shall prevail unless it is expressly stated otherwise.


Contact Us

If you would like to know more about how We use Cookies, please contact Us at support@justtappit.com, or by post at Tappit Technologies (UK) Ltd, St Pauls House, 23 Park Square South, Leeds, UK, LS1 2ND.


For more information about privacy, data protection and how we process your data, please visit our privacy policy here.

Privacy Policy

Tappit Technologies (UK) Ltd takes the protection of your personal data seriously and we understand the measures we take to do this, along with your rights, should be transparent and easily understood. You can find out more about how we collect, use and look after your personal information.


The type of personal information we collect & why

To use certain services of www.tappit.com you may be required to create an Account. The personal information we collect from you will include the following:


  • First name and surname
  • Username and/or email address including the password used for your account
  • Information you provide to us in any correspondence and a record of any correspondence we have with you
  • Details of transactions made when using our services
  • Your bank account and payment card details
  • Information about your marketing preferences
  • Information about any possible fraudulent, criminal or anti-money laundering activity which our systems detect
  • Your computer log files and internet browser information

Our website is not structured to offer its products and services or collect information to individuals under the age of 18.


Use of your personal information

In accordance with the data protection laws we will only process your personal information where we have a lawful basis for doing so. Theses bases will include where it is necessary to provide our Services to you, where we are required to do so under legal and regulatory obligations, where you have given consent and where it is in our legitimate interests to process your personal information, providing this does not prejudice your own rights, freedoms and interests.


All personal information that you submit or we collect may be used in the following but not limited to:


  • To enable us to set up and operate your account with us, allowing you to make full use of our services including registration, top up and withdrawal of funds.
  • To improve our website, products and services provided to you.
  • To enable us to provide you with updates, newsletters, news, promotions on our products and services.
  • To enable us to contact you in response to a “contact us” or “chat with us” request.
  • To enable us to record telephone calls to our Customer Support team for training purposes and also for security purposes, allowing us to identify persons in subsequent communications.
  • Preparing statistics, providing analytical reports and analysis relating to use of our Products and Services.
  • Where we are required to identify and investigate any suspected unlawful, fraudulent or improper activity connected with our Products and Services, including possible money laundering, and the use of proceeds of crime and fraud.

Sharing your personal information
  • We work with various third parties and partners to provide our services to you or for the purpose of processing your personal information on our behalf. These third parties will only process your personal information in accordance with our instructions and we will ensure that adequate measures are in place to ensure that your personal data is processed only in accordance with this Privacy Policy and kept secure at all times.
  • We work with certain third party service providers, such as payment gateways and other payment transaction processors, that have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner by which these providers will handle your personal information. We are not responsible and expressly exclude ourselves from liability for any damages which may be caused by the privacy practices of such third-party service providers.
  • We may occasionally be required by law, court order or governmental authority to disclose certain types of personal information or to enforce our General Terms or any other agreements you have with us.
  • We may be occasionally required to share your personal information if we think doing so is necessary to protect the rights, property, security, or safety of us, our Service, our users, or the public.

Transferring your personal data overseas
  • The provision of our services to you may, from time to time, require the transfer data (including your personal information) to other locations within our group of companies, partners and subcontractors who are based outside of the European Economic Area (“EEA”), including the United States of America, United Arab Emirates, India and the Philippines.
  • Where personal information is transferred outside of the EEA we will do so under standard contractual clauses or binding corporate rules or any other acceptable method that ensures protection of your data to the standard required within the EEA.
  • Where personal information is transferred outside of the EEA we will take all reasonable steps to ensure that adequate measures are in place to keep your personal information is as secure as it is within the EEA and in accordance with this Privacy Policy.

Information Security
  • We strive to protect your personal information from unauthorised access or alteration. This includes the use of various security measures to protect your personal information held by or on behalf of us and ongoing review of our information collection, storage and processing practices.
  • Subject to the uses described in this Privacy Policy, we will endeavour to treat all of your personal information in strict confidence and endeavour to take all reasonable steps to keep your personal data secure once it has been transferred to our systems.
  • If you provide us with your credit card information, the information is encrypted using secure Transport layer security (TLS) v1.2.
  • All payment-related transactions are secured within a Payment Card Industry Data Security Standard (PCI-DSS) certified environment.
  • Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

Your rights

You have the following rights in regards to your personal information


  • A right to access and/or rectify the personal information we hold about you
  • A right to receive your personal data in machine readable format e.g. Excel, Word, PDF
  • A right to object to our processing of your personal information, however there may be certain circumstances where we have a lawful basis to continue doing so
  • A right to request that the personal information we hold about you is erased
  • A right to request an explanation of the logic that underpins any decisions we make about you using automated means
  • A right to complain to your data protection regulatory authority
  • A right to withdraw consent that you may have previously provided to us

If you would like to exercise any of your rights then you can do so by emailing us at cashless@superleaguetriathlon.com. If you make a request we will require proof of identification and ask that you clarify the basis of your request.


Marketing

We may contact you in relation to use of our products and services that you may be interested in but only where you have consented to receive such marketing communications. You can update your preferences or withdraw your consent for us to contact you at any time by emailing marketing@justtappit.com or mailing us at St Pauls House, 23 Park Square South, Leeds, UK, LS1 2ND.


Use of cookies

Our website utilizes “cookies” which is a small file downloaded onto your device that enables us to obtain certain information from your browser, such as your preferences. They also allow us to maximise your experience using the website by increasing its functionality and allowing the website to remember information and selections as you move from page to page and from visit to visit, depending on the cookie.


How to contact us

If at any time you believe that we have not adhered to the provisions set out within this policy, please notify us by contacting our Support team at support@justtappit.com.


Changes to this Privacy Policy

We reserve the right to modify this privacy policy at any time, at our sole discretion, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we provide a notification herein that the same has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.


If our company is acquired or merged with another company, your information may be transferred to the new owners so that we may continue the services we offer.

Cancellation & Refund Policy
Cancellation Policy

We are not required to provide a cancellation if you change your mind. But you can choose to cancel if there is a major problem.


This is when:

  • there is a problem with the service that would have stopped you from making the transaction if you had known about it;
  • the service is significantly different from the description; or
  • the service doesn’t do what we said it would

If the problem is not major, we will fix the service within a reasonable time. If it is not repaired in a reasonable time you can choose a refund. Please keep your proof of transaction – email confirmation.


To request a cancellation, please contact us on​ cashless@superleaguetriathlon.com.


Refund Policy

You can request a refund of your account balance from 00:01am Wednesday 2nd October up until 11:59pm on Sunday 6th October, through https://superleaguetriathlon.justtappit.com/portal/. Once your refund has been approved, we will initiate to your bank account. You will receive the credited amount within a certain amount of days, depending on your bank or card issuer’s policies. Refunds will take up to 7-10 working days from the date you placed the claim, to return to your bank account. (This depends on where you live and who you bank with.)


What if I want to claim back my money?

For all balance refunds - these will take up to 7-10 working days from the date you placed the claim, to return to your bank account. (This depends on where you live and who you bank with).


  • Online balance refunds will be available from 00:01am Wednesday 2nd October up until 11:59pm on Sunday 6th October. To start the process, log in here https://superleaguetriathlon.justtappit.com/portal/.
  • Register your wristband (each wristband has a unique ID on the reverse of the tag).
  • View your last 5 transactions (Load and Spend)
  • Request your wristband balance refund (refund requests will be processed within 7-10 working days)
Terms & Conditions
General

1. This website https://superleaguetriathlon.justtappit.com/portal/ (the “Site”) offers information and the ability to process transactions to cash out your cashless wristband for Super League Triathlon (“us” or “we”).

2. Your access to and use of the Site, including your processing of any transactions through the Site, is subject to these terms and conditions and the applicability of European law.

3. All copyright and other intellectual property rights in all text, images, video, software and other materials on this site are owned by Super League Triathlon and affiliated companies or are included with the permission of the relevant owner.


Disclaimer

1. The information contained in this site is provided in good faith on an “as is” basis. Super League Triathlon does not represent or warrant to the reliability, accuracy or completeness of the information contained on this site. To the extent permitted by law, Super League Triathlon are responsible or liable for any liabilities (direct, indirect or consequential losses and damages) arising in any way (including without limitation negligence) for errors in, or omissions from, the information in this site. However, Super League Triathlon will endeavour to correct any inaccuracies on the site once it becomes aware of them.

2. Illustrations contained in this site are sample representations and variations may occur from time to time.


Links

The Site may contain links to external websites that are not operated by us or our related bodies corporate. Super League Triathlon does not make any endorsements, or representation as to the accuracy of the information contained within those websites. These links are provided for your convenience only and you agree that:

1. we make no representations or warranties, or have any responsibility or liability for those websites;

2. these links do not indicate, expressly or impliedly, that we endorse the site or the items or services that are provided at those sites; and

3. you access and use the items and services made available at those sites solely at your own risk.


Viruses

1. Super League Triathlon do not claim that any information (including any files) obtained from or through this Site is free from viruses or other faults or defects.

2. You are responsible for scanning any information for viruses.

3. You agree that Super League Triathlon has no responsibility or liability to you or any other person for any loss or damage (whether direct, indirect, consequential or economic), regardless of cause, negligence or otherwise, which may be the direct or indirect result of any such information.

4. If Super League Triathlon is found to be liable this will be limited to the cost of supplying the information again.


Compliance with these Terms and Conditions

You agree to bound by, and comply with, these terms and conditions by:

1. using the Site;


Changes to these Terms and Conditions

1. If you have a transaction that has been accepted by us, the terms and conditions that will apply to that transaction are the terms and conditions that applied at the time you made the transaction. We cannot vary the terms and conditions which apply to a given transaction after that transaction is accepted by us.

2. Subject to clause 6.1, we may change these terms and conditions at any time, and such modifications will be effective as soon as they are posted. By continuing to use the Site after these terms and conditions have been modified, you agree to be bound by the changes to these terms and conditions.


Making a transaction

1. You may submit your transaction through the Site in accordance with these terms and conditions.

2. We may ask you to provide additional details or require you to confirm your details to enable us to process any transactions placed through the Site.

3. You agree to provide us with current, complete and accurate details when asked to do so by the Site.

4. All transactions on this Site are in GBP.

5. You confirm that any credit/debit card, or bank account or code which is being used, is yours, or that you have the authorisation of the card holder to use it. All account and credit/debit card holders are subject to validation checks and authorisation by the card issuer.

6. We will process your payment on a secure site.


Your Obligations

You covenant and warrant that:

1. all information and data provided by you to us through the Site is true, accurate, complete and up to date;

2. you have and will comply with all relevant laws relating to your use of the Site and your placement of any transaction;

3. you are responsible for any costs associated with your access to or use of the Site, including Internet access fees;

4. you will fully understand the purpose of your transaction before proceeding; and

5. you will not:

  • use the Site for any activities that breach any laws, infringe a third party’s rights or are contrary to any relevant standards or codes;
  • use the Site in a manner or way, or post to or transmit to or via the Site any material, which interferes with other users or our other customers or defames, harasses, threatens, menaces or offends any person or which prevents any other person from using or enjoying the Site;
  • make fraudulent or speculative enquiries, transactions or requests through the Site;
  • use another person’s details without their permission or impersonate another person when using the Site;
  • post or transmit any obscene, indecent, inflammatory or pornographic material or any other material that may give rise to civil or criminal proceedings;
  • tamper with or hinder the operation of the Site;
  • knowingly transmit any viruses, worms, defects, trojan horses or similar disabling or malicious code to the Site;
  • use any robot, spider, site search and retrieval application or other mechanism to retrieve or index any portion of the Site;
  • modify, adapt, translate or reverse engineer any portion of the Site;
  • remove any copyright, trade mark or other proprietary rights notices contained in or on the Site;
  • reformat or frame any portion of the web pages that are part of the Site;
  • use the Site to violate the security of any computer or other network or engage in illegal conduct;
  • take any action that imposes or that would, in our reasonable opinion, result in an unreasonable or disproportionately large load on our infrastructure;
  • use the Site other than in accordance with these terms and conditions; or
  • attempt any of the above acts or engage or permit another person to do any of the above acts.

Warranty and Liability

1. Super League Triathlon accepts liability for all legal guarantees and warranties expressed or implied to the transactions under the European Union competition law or any other legislation, the effect of which cannot be excluded.

2. Where we are permitted by law (and subject to clause 14.1):

  • we do not warrant or represent the suitability of the Site for any purpose; and
  • we will not be liable to you for indirect and consequential loss (including without limitation for loss of revenue, loss of profits, failure to realise expected profits or savings, loss of earnings and any other commercial or economic loss of any kind) or loss or corruption of data, in contract, tort, under any statute or otherwise (including negligence) arising from or connected to the Site.
  • Our liability to you for loss or damage of any kind arising out of this agreement or in connection with the relationship established by it is reduced to the extent (if any) that you cause or contribute to the loss or damage. This reduction applies whether our liability is in contract, tort (including negligence), under any statute or otherwise.

General Provisions

1. If the whole or any part of a provision of this agreement is void, unenforceable or illegal in a jurisdiction it is severed for that jurisdiction. The remainder of this agreement has full force and effect and the validity or enforceability of that provision in any other jurisdiction is not affected. This clause has no effect if the severance alters the basic nature of this agreement or is contrary to public policy.

2. This agreement is governed by the laws of the European Union. Each party submits to the non-exclusive jurisdiction of the courts of that place.


Privacy Policy and Your Personal Information

Refer to the Privacy Policy, which form part of these terms and conditions.

FAQ'S
What is cashless?

Cashless is a method of payment that helps improve the event experience. You’ll spend less time in queues, less time worrying about cash, less time concerned with fraud and theft, and most importantly, more time enjoying the event! Your wristband acts as your wallet.


Where can I use cashless at Terminal V?

Cashless will be the only accepted method of payment at the bars. Cashless will also be accepted at food vendors and merchandise, alongside cash and credit card.


How do I get my cashless wristband?

You will receive your wristband when you enter the event, after the ticket scanning point.
If you pre-purchased a cashless voucher online with your ticket, you will receive your wristband when you arrive at the event at the pre-purchased station. If you didn’t purchase a cashless voucher in advance, you can collect a wristband at a top-up point onsite.


How do I load funds onto my wristband?

To load funds onto your wristband, purchase a voucher alongside your ticket. You will be emailed a separate voucher barcode which you must bring with you to be redeemed at the top-up station inside the festival. Should you need to load more credit onto your wristband during the event, simply visit a top-up station and reload using cash or credit card.

If you didn’t purchase a voucher online, visit one of the top-up points onsite to get a wristband and top-up your credit with cash or card.


How do I purchase items during the event?

Simply tap your wristband at any of the outlets at the venue to pay for your order and the amount due will be deducted.


Can I use cash or credit card to make purchases at the festival?

The bars will only accept payments made via cashless wristbands. Cash and credit will still be accepted for food and attractions.


How will I know how much credit I’ve got left on my wristband?

You can request a balance check at any of the bars, top-up points or food vendors.


Can I add funds with my phone during the event?

No. During the event, funds can only be added at the designated top-up points. We strongly recommend that you add funds online at home before the event.


What if I have unused funds on my wristband after the festival?

You can claim back any unused funds online up to the value of £220 per wristband. To cash out, visit https://terminalv.co.uk/terminal-v-goes-cashless/, and click on “cashout now” where you will be asked to create an account. Please remember to keep hold of your wristband as you will be asked to link this using the ID number written on the back. You will then be able to view your last 5 transactions and your remaining balance. You will be asked to provide your bank details to complete the cash-out. There will be a £2 fee to cash out. Cashout will open Tuesday 29th Oct 9am to Friday 1st Nov 6pm.


What if I lose my wristband?

If your wristband is lost or stolen, you can get a replacement. However, please keep in mind that your wristband is similar to cash. This means we can issue a new wristband, but your credit will be lost.


Can I transfer funds to someone else’s wristband?

No, your credit is not transferable.


How long is the wristband valid for?

The wristband is only valid during the festival through to the close of the cash out period, Tuesday 29th Oct 9am to Friday 1st Nov 6pm.


What if my wristband gets cut or torn?

The wristband will still be accepted across the festival should you have funds on it. However, you are welcome to collect another wristband at any cashless information point, though a small fee may apply.


What if I have any questions?

If you have further questions, ask any of the cashless staff at the festival. If you require further information, send an email to cashless@terminalv.co.uk.

Cookie Policy

This website tappit.com (“Our Site”) uses Cookies and similar technologies in order to distinguish you from other users. By using Cookies, We are able to provide you with a better experience and to improve Our Site by better understanding how you use it. Please read this Cookie Policy carefully and ensure that you understand it. Your acceptance of Our Cookie Policy is deemed to occur if you continue using Our Site or when you press the accept button on Our Cookie banner. This policy explains the types of cookies Our Site uses, details the individual cookies used, why they are used, the lawful reason behind their use and how to remove them from your browser should you wish. If you do not agree to Our Cookie Policy, please stop using Our Site immediately.


Definitions and Interpretation

In this Cookie Policy, unless the context otherwise requires, the following expressions have the following meanings:


“Cookie” means a small file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site;

“Cookie Law” means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003 and of EU Regulation 2016/679 General Data Protection Regulation (“GDPR”);

“personal data” means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data, as defined by EU Regulation 2016/679 General Data Protection Regulation (“GDPR”); and

“We/Us/Our” means Tappit Technologies (UK) Ltd, a limited company registered in England under company number 11463522, whose registered address is Tappit Technologies (UK) Ltd, St Pauls House, 23 Park Square South, Leeds, UK, LS1 2ND, and whose main trading address is the same.

Information About Us

Our Site is owned and operated by Tappit Technologies (UK) Ltd, a limited company registered in England under company number 11463522, whose registered address is Tappit Technologies (UK) Ltd, St Pauls House, 23 Park Square South, Leeds, UK, LS1 2ND, and whose main trading address is the same.


Our VAT number is GB 300 4997 18.


You can contact our Data Protection Officer by email at support@justtappit.com, or by post at Tappit Technologies (UK) Ltd, St Pauls House, 23 Park Square South, Leeds, UK, LS1 2ND.


How Does Our Site Use Cookies?

Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our content and services. We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.


By using Our Site, you may also receive certain third party Cookies on your computer or device. Third party Cookies are those placed by websites, services, and/or parties other than Us. Third party Cookies are used on Our Site for analytics, visitor tracking, identity and session tracking. We may also from time to time use advertising cookies from providers such as Facebook or LinkedIn, in order to provide social advertising. For more details, please refer to section 4 below.


All Cookies used by and on Our Site are used in accordance with current Cookie Law. We may use some or all of the following types of Cookie:


Strictly Necessary Cookies

A Cookie falls into this category if it is essential to the operation of Our Site, supporting functions we may need to use, examples such as logging in, your shopping basket, and payment transactions.


Analytics Cookies

It is important for Us to understand how you use Our Site, for example, how efficiently you are able to navigate around it, and what features you use. Analytics Cookies enable us to gather this information, helping Us to improve Our Site and your experience of it.


Functionality Cookies

Functionality Cookies enable Us to provide additional functions to you on Our Site such as personalisation and remembering your saved preferences. Some functionality Cookies may also be strictly necessary Cookies, but not all necessarily fall into that category.


Targeting Cookies

It is important for Us to know when and how often you visit Our Site, and which parts of it you have used (including which pages you have visited and which links you have visited). As with analytics Cookies, this information helps us to better understand you and, in turn, to make Our Site and advertising more relevant to your interests. Some information gathered by targeting Cookies may also be shared with third parties.


Third Party Cookies

Third party Cookies are not placed by Us; instead, they are placed by third parties that provide services to Us and/or to you. Third party Cookies may be used by advertising services to serve up tailored advertising to you on Our Site, or by third parties providing analytics services to Us (these Cookies will work in the same way as analytics Cookies described above).


Persistent Cookies

Any of the above types of Cookie may be a persistent Cookie. Persistent Cookies are those which remain on your computer or device for a predetermined period and are activated each time you visit Our Site.


Session Cookies

Any of the above types of Cookie may be a session Cookie. Session Cookies are temporary and only remain on your computer or device from the point at which you visit Our Site until you close your browser. Session Cookies are deleted when you close your browser.


Cookies on Our Site are not permanent and will expire as indicated in the table below.


For more details of the personal data that We collect and use, the measures we have in place to protect personal data, your legal rights, and our legal obligations, please refer to our Privacy Policy.


For more specific details of the Cookies that We use, please refer to the table below.


What Cookies Does Our Site Use?

Our Site uses analytics services provided by Google Analytics. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the content and services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.


The analytics service(s) used by Our Site use(s) analytics Cookies to gather the required information.


The analytics service(s) used by Our Site use(s) the following analytics Cookies:


Provider Name of Cookie Purpose Cookie Category Strictly Necessary? Expiration Date Source Domain More Information
Google _ga Used to distinguish user Analytics No 2 years Analytics.google.com https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage
Google _gid Used to distinguish user Analytics No 24 hours Analytics.google.com https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage

Cookie Delivery and Control

When Cookies are placed on your computer or device, you will be shown a pop-up cookie banner with a brief notification of our use of Cookies and a link to this policy, to allow you to learn more, including guidance on how to remove and/or block them if you wish. We use Cookies based on the lawful mechanism for processing called ‘Legitimate Interests’, to learn more about this, read the [dedicated section below – LINK: Section 6]. By placing Cookies we are able to provide the best possible experience and service to you. You may, if you wish, remove and/or block the Cookies you do not wish us to use via your browser settings, unless those Cookies are strictly necessary for the website to work. However, it is important to note, certain features of Our Site may not function fully or as intended, and the personalised experience you may be used to, may not feature if you decide to block the cookies we use. You can return to your Cookie preferences to review and/or change them at any time within your browser.


In order to control the cookies dropped by Our Site (or that of any other website), you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all Cookies or only third party Cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.


The links below provide instructions on how to control Cookies in all mainstream browsers:


Google Chrome:

https://support.google.com/chrome/answer/95647?hl=en-GB


Microsoft Internet Explorer:

https://support.microsoft.com/en-us/kb/278835


Microsoft Edge:

https://support.microsoft.com/en-gb/products/microsoft-edge

(Please note that there are no specific instructions at this time, but Microsoft support will be able to assist)


Safari (macOS):

https://support.apple.com/kb/PH21411?viewlocale=en_GB&locale=en_GB


Safari (iOS):

https://support.apple.com/en-gb/HT201265


Mozilla Firefox:

https://support.mozilla.org/en-US/kb/enable-and-disable-Cookies-website-preferences


Android:

https://support.google.com/chrome/answer/95647?co=GENIE.Platform%3DAndroid&hl=en


(Please refer to your device’s documentation for manufacturers’ own browsers)


The lawful method of processing, 'Legitimate Interests'

We use cookies to improve the site’s functionality, increase personalisation and provide a faster, more streamlined service. We use cookies based on the lawful method of processing ‘Legitimate Interests’, we do so having made a balanced consideration between the minimal potential impact to your privacy, compared to our interests as a business to provide you, our corporate customers, with a better website, so aiding the growth of our business through increased interest in our products and services. The profiling undertaken as a result of cookie use is minimal, and is purely undertaken for the purposes of reporting and segmentation to allow us to deliver content across email and social channels, and for advertising based on the perceived relevance of content to your professional interests. In no way does tappit Technologies (UK) Ltd profile data in a way that could impact you negatively in ways such as financially or legally. If you have any questions about this, please get in touch.


Changes to this Cookie Policy

We may alter this Cookie Policy at any time. Any such changes will become binding on you on your first use of Our Site after the changes have been made. You are therefore advised to check this page from time to time.


In the event of any conflict between the current version of this Cookie Policy and any previous version(s), the provisions current and in effect shall prevail unless it is expressly stated otherwise.


Contact Us

If you would like to know more about how We use Cookies, please contact Us at support@justtappit.com, or by post at Tappit Technologies (UK) Ltd, St Pauls House, 23 Park Square South, Leeds, UK, LS1 2ND.


For more information about privacy, data protection and how we process your data, please visit our privacy policy here.

Privacy Policy

Tappit Technologies (UK) Ltd takes the protection of your personal data seriously and we understand the measures we take to do this, along with your rights, should be transparent and easily understood. You can find out more about how we collect, use and look after your personal information.


The type of personal information we collect & why

To use certain services of www.tappit.com you may be required to create an Account. The personal information we collect from you will include the following:


  • First name and surname
  • Username and/or email address including the password used for your account
  • Information you provide to us in any correspondence and a record of any correspondence we have with you
  • Details of transactions made when using our services
  • Your bank account and payment card details
  • Information about your marketing preferences
  • Information about any possible fraudulent, criminal or anti-money laundering activity which our systems detect
  • Your computer log files and internet browser information

Our website is not structured to offer its products and services or collect information to individuals under the age of 18.


Use of your personal information

In accordance with the data protection laws we will only process your personal information where we have a lawful basis for doing so. Theses bases will include where it is necessary to provide our Services to you, where we are required to do so under legal and regulatory obligations, where you have given consent and where it is in our legitimate interests to process your personal information, providing this does not prejudice your own rights, freedoms and interests.


All personal information that you submit or we collect may be used in the following but not limited to:


  • To enable us to set up and operate your account with us, allowing you to make full use of our services including registration, top up and withdrawal of funds.
  • To improve our website, products and services provided to you.
  • To enable us to provide you with updates, newsletters, news, promotions on our products and services.
  • To enable us to contact you in response to a “contact us” or “chat with us” request.
  • To enable us to record telephone calls to our Customer Support team for training purposes and also for security purposes, allowing us to identify persons in subsequent communications.
  • Preparing statistics, providing analytical reports and analysis relating to use of our Products and Services.
  • Where we are required to identify and investigate any suspected unlawful, fraudulent or improper activity connected with our Products and Services, including possible money laundering, and the use of proceeds of crime and fraud.

Sharing your personal information
  • We work with various third parties and partners to provide our services to you or for the purpose of processing your personal information on our behalf. These third parties will only process your personal information in accordance with our instructions and we will ensure that adequate measures are in place to ensure that your personal data is processed only in accordance with this Privacy Policy and kept secure at all times.
  • We work with certain third party service providers, such as payment gateways and other payment transaction processors, that have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner by which these providers will handle your personal information. We are not responsible and expressly exclude ourselves from liability for any damages which may be caused by the privacy practices of such third-party service providers.
  • We may occasionally be required by law, court order or governmental authority to disclose certain types of personal information or to enforce our General Terms or any other agreements you have with us.
  • We may be occasionally required to share your personal information if we think doing so is necessary to protect the rights, property, security, or safety of us, our Service, our users, or the public.

Transferring your personal data overseas
  • The provision of our services to you may, from time to time, require the transfer data (including your personal information) to other locations within our group of companies, partners and subcontractors who are based outside of the European Economic Area (“EEA”), including the United States of America, United Arab Emirates, India and the Philippines.
  • Where personal information is transferred outside of the EEA we will do so under standard contractual clauses or binding corporate rules or any other acceptable method that ensures protection of your data to the standard required within the EEA.
  • Where personal information is transferred outside of the EEA we will take all reasonable steps to ensure that adequate measures are in place to keep your personal information is as secure as it is within the EEA and in accordance with this Privacy Policy.

Information Security
  • We strive to protect your personal information from unauthorised access or alteration. This includes the use of various security measures to protect your personal information held by or on behalf of us and ongoing review of our information collection, storage and processing practices.
  • Subject to the uses described in this Privacy Policy, we will endeavour to treat all of your personal information in strict confidence and endeavour to take all reasonable steps to keep your personal data secure once it has been transferred to our systems.
  • If you provide us with your credit card information, the information is encrypted using secure Transport layer security (TLS) v1.2.
  • All payment-related transactions are secured within a Payment Card Industry Data Security Standard (PCI-DSS) certified environment.
  • Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

Your rights

You have the following rights in regards to your personal information


  • A right to access and/or rectify the personal information we hold about you
  • A right to receive your personal data in machine readable format e.g. Excel, Word, PDF
  • A right to object to our processing of your personal information, however there may be certain circumstances where we have a lawful basis to continue doing so
  • A right to request that the personal information we hold about you is erased
  • A right to request an explanation of the logic that underpins any decisions we make about you using automated means
  • A right to complain to your data protection regulatory authority
  • A right to withdraw consent that you may have previously provided to us

If you would like to exercise any of your rights then you can do so by emailing us at support@justtappit.com. If you make a request we will require proof of identification and ask that you clarify the basis of your request.


Marketing

We may contact you in relation to use of our products and services that you may be interested in but only where you have consented to receive such marketing communications. You can update your preferences or withdraw your consent for us to contact you at any time by emailing marketing@justtappit.com or mailing us at St Pauls House, 23 Park Square South, Leeds, UK, LS1 2ND.


Use of cookies

Our website utilizes “cookies” which is a small file downloaded onto your device that enables us to obtain certain information from your browser, such as your preferences. They also allow us to maximise your experience using the website by increasing its functionality and allowing the website to remember information and selections as you move from page to page and from visit to visit, depending on the cookie.


How to contact us

If at any time you believe that we have not adhered to the provisions set out within this policy, please notify us by contacting our Support team at support@justtappit.com.


Changes to this Privacy Policy

We reserve the right to modify this privacy policy at any time, at our sole discretion, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we provide a notification herein that the same has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.


If our company is acquired or merged with another company, your information may be transferred to the new owners so that we may continue the services we offer.

Cancellation & Refund Policy
Cancellation Policy

We are not required to provide a cancellation if you change your mind. But you can choose to cancel if there is a major problem.


This is when:

  • there is a problem with the service that would have stopped you from making the transaction if you had known about it;
  • the service is significantly different from the description; or
  • the service doesn’t do what we said it would

If the problem is not major, we will fix the service within a reasonable time. If it is not repaired in a reasonable time you can choose a refund. Please keep your proof of transaction – email confirmation.


To request a cancellation, please contact us on​ cashless@terminalv.co.uk.


Refund Policy

You can request a refund of your account balance from 09:00am Tuesday 29th October up until 18:00pm on Friday 1st November, through https://terminalv.justtappit.com/portal/. Once your refund has been approved, we will initiate to your bank account. You will receive the credited amount within a certain amount of days, depending on your bank or card issuer’s policies. Refunds will take up to 7-10 working days from the date you placed the claim, to return to your bank account. (This depends on where you live and who you bank with.)


What if I want to claim back my money?

For all balance refunds - these will take up to 7-10 working days from the date you placed the claim, to return to your bank account. (This depends on where you live and who you bank with).


  • Online balance refunds will be available from 09:00am Tuesday 29th October up until 18:00pm on Friday 1st November. To start the process, log in here https://terminalv.justtappit.com/portal/.
  • Register your wristband (each wristband has a unique ID on the reverse of the tag).
  • View your last 5 transactions (Load and Spend)
  • Request your wristband balance refund (refund requests will be processed within 7-10 working days)
Terms & Conditions
General

1. This website https://terminalv.justtappit.com/portal/ (the “Site”) offers information and the ability to process transactions to cash out your cashless wristband for Terminal V (“us” or “we”).

2. Your access to and use of the Site, including your processing of any transactions through the Site, is subject to these terms and conditions and the applicability of European law.

3. All copyright and other intellectual property rights in all text, images, video, software and other materials on this site are owned by Terminal V and affiliated companies or are included with the permission of the relevant owner.


Disclaimer

1. The information contained in this site is provided in good faith on an “as is” basis. Terminal V does not represent or warrant to the reliability, accuracy or completeness of the information contained on this site. To the extent permitted by law, Terminal V are responsible or liable for any liabilities (direct, indirect or consequential losses and damages) arising in any way (including without limitation negligence) for errors in, or omissions from, the information in this site. However, Terminal V will endeavour to correct any inaccuracies on the site once it becomes aware of them.

2. Illustrations contained in this site are sample representations and variations may occur from time to time.


Links

The Site may contain links to external websites that are not operated by us or our related bodies corporate. Terminal V does not make any endorsements, or representation as to the accuracy of the information contained within those websites. These links are provided for your convenience only and you agree that:

1. we make no representations or warranties, or have any responsibility or liability for those websites;

2. these links do not indicate, expressly or impliedly, that we endorse the site or the items or services that are provided at those sites; and

3. you access and use the items and services made available at those sites solely at your own risk.


Viruses

1. Terminal V do not claim that any information (including any files) obtained from or through this Site is free from viruses or other faults or defects.

2. You are responsible for scanning any information for viruses.

3. You agree that Terminal V has no responsibility or liability to you or any other person for any loss or damage (whether direct, indirect, consequential or economic), regardless of cause, negligence or otherwise, which may be the direct or indirect result of any such information.

4. If Terminal V is found to be liable this will be limited to the cost of supplying the information again.


Compliance with these Terms and Conditions

You agree to be bound by, and comply with these terms and conditions by:

1. using the Site;


Changes to these Terms and Conditions

1. If you have a transaction that has been accepted by us, the terms and conditions that will apply to that transaction are the terms and conditions that applied at the time you made the transaction. We cannot vary the terms and conditions which apply to a given transaction after that transaction is accepted by us.

2. Subject to clause 6.1, we may change these terms and conditions at any time, and such modifications will be effective as soon as they are posted. By continuing to use the Site after these terms and conditions have been modified, you agree to be bound by the changes to these terms and conditions.


Making a transaction

1. You may submit your transaction through the Site in accordance with these terms and conditions.

2. We may ask you to provide additional details or require you to confirm your details to enable us to process any transactions placed through the Site.

3. You agree to provide us with current, complete and accurate details when asked to do so by the Site.

4. All transactions on this Site are in GBP.

5. You confirm that any credit/debit card, or bank account or code which is being used, is yours, or that you have the authorisation of the card holder to use it. All account and credit/debit card holders are subject to validation checks and authorisation by the card issuer.

6. We will process your payment on a secure site.


Your Obligations

You covenant and warrant that:

1. all information and data provided by you to us through the Site is true, accurate, complete and up to date;

2. you have and will comply with all relevant laws relating to your use of the Site and your placement of any transaction;

3. you are responsible for any costs associated with your access to or use of the Site, including Internet access fees;

4. you will fully understand the purpose of your transaction before proceeding; and

5. you will not:

  • use the Site for any activities that breach any laws, infringe a third party’s rights or are contrary to any relevant standards or codes;
  • use the Site in a manner or way, or post to or transmit to or via the Site any material, which interferes with other users or our other customers or defames, harasses, threatens, menaces or offends any person or which prevents any other person from using or enjoying the Site;
  • make fraudulent or speculative enquiries, transactions or requests through the Site;
  • use another person’s details without their permission or impersonate another person when using the Site;
  • post or transmit any obscene, indecent, inflammatory or pornographic material or any other material that may give rise to civil or criminal proceedings;
  • tamper with or hinder the operation of the Site;
  • knowingly transmit any viruses, worms, defects, trojan horses or similar disabling or malicious code to the Site;
  • use any robot, spider, site search and retrieval application or other mechanism to retrieve or index any portion of the Site;
  • modify, adapt, translate or reverse engineer any portion of the Site;
  • remove any copyright, trade mark or other proprietary rights notices contained in or on the Site;
  • reformat or frame any portion of the web pages that are part of the Site;
  • use the Site to violate the security of any computer or other network or engage in illegal conduct;
  • take any action that imposes or that would, in our reasonable opinion, result in an unreasonable or disproportionately large load on our infrastructure;
  • use the Site other than in accordance with these terms and conditions; or
  • attempt any of the above acts or engage or permit another person to do any of the above acts.

Warranty and Liability

1. Terminal V accepts liability for all legal guarantees and warranties expressed or implied to the transactions under the European Union competition law or any other legislation, the effect of which cannot be excluded.

2. Where we are permitted by law (and subject to clause 14.1):

  • we do not warrant or represent the suitability of the Site for any purpose; and
  • we will not be liable to you for indirect and consequential loss (including without limitation for loss of revenue, loss of profits, failure to realise expected profits or savings, loss of earnings and any other commercial or economic loss of any kind) or loss or corruption of data, in contract, tort, under any statute or otherwise (including negligence) arising from or connected to the Site.
  • Our liability to you for loss or damage of any kind arising out of this agreement or in connection with the relationship established by it is reduced to the extent (if any) that you cause or contribute to the loss or damage. This reduction applies whether our liability is in contract, tort (including negligence), under any statute or otherwise.

General Provisions

1. If the whole or any part of a provision of this agreement is void, unenforceable or illegal in a jurisdiction it is severed for that jurisdiction. The remainder of this agreement has full force and effect and the validity or enforceability of that provision in any other jurisdiction is not affected. This clause has no effect if the severance alters the basic nature of this agreement or is contrary to public policy.

2. This agreement is governed by the laws of the European Union. Each party submits to the non-exclusive jurisdiction of the courts of that place.


Privacy Policy and Your Personal Information

Refer to the Privacy Policy, which form part of these terms and conditions.

FAQ'S
What is cashless?

Cashless is a method of payment that helps improve the event experience. You’ll spend less time in queues, less time worrying about cash, less time concerned with fraud and theft, and most importantly, more time enjoying the event! Your wristband acts as your wallet.


How do I get my wristband?

You will receive your wristband when you arrive at the event.


How do I load funds onto my wristband?

You can load funds onto your wristband using cash or credit card at one of the top-up points onsite.


How do I purchase items during the event?

Simply tap your wristband at any of the outlets at the venue to pay for your order and the amount due will be deducted.


Can I use cash to make purchases at the festival?

No, cashless will be the only payment method for this event.


How will I know how much credit I’ve got left on my wristband?

You can request a balance check at any of the bars, top-up points or food vendors.


What if I lose my wristband?

If your wristband is lost or stolen, you can get a replacement. However, please keep in mind that your wristband is similar to cash. This means we can issue a new wristband, but your credit will be lost.


Can I transfer funds to someone else’s wristband?

No, your credit is not transferable.


How long is the wristband valid for?

The wristband is only valid during the event.


What if my wristband gets cut or torn?

The wristband will still be accepted across the festival should you have funds on it. However, you are welcome to collect another wristband free of charge at the entrance to the festival. Your wristband is water-resistant.


What if I have any questions?

If you have further questions, ask any of the cashless staff at the festival. If you require further information, send an email to support@justtappit.com.

Cookie Policy

This website tappit.com (“Our Site”) uses Cookies and similar technologies in order to distinguish you from other users. By using Cookies, We are able to provide you with a better experience and to improve Our Site by better understanding how you use it. Please read this Cookie Policy carefully and ensure that you understand it. Your acceptance of Our Cookie Policy is deemed to occur if you continue using Our Site or when you press the accept button on Our Cookie banner. This policy explains the types of cookies Our Site uses, details the individual cookies used, why they are used, the lawful reason behind their use and how to remove them from your browser should you wish. If you do not agree to Our Cookie Policy, please stop using Our Site immediately.


Definitions and Interpretation

In this Cookie Policy, unless the context otherwise requires, the following expressions have the following meanings:


“Cookie” means a small file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site;

“Cookie Law” means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003 and of EU Regulation 2016/679 General Data Protection Regulation (“GDPR”);

“personal data” means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data, as defined by EU Regulation 2016/679 General Data Protection Regulation (“GDPR”); and

“We/Us/Our” means Tappit Technologies (UK) Ltd, a limited company registered in England under company number 11463522, whose registered address is Tappit Technologies (UK) Ltd, St Pauls House, 23 Park Square South, Leeds, UK, LS1 2ND, and whose main trading address is the same.

Information About Us

Our Site is owned and operated by Tappit Technologies (UK) Ltd, a limited company registered in England under company number 11463522, whose registered address is Tappit Technologies (UK) Ltd, St Pauls House, 23 Park Square South, Leeds, UK, LS1 2ND, and whose main trading address is the same.


Our VAT number is GB 300 4997 18.


You can contact our Data Protection Officer by email at support@justtappit.com, or by post at Tappit Technologies (UK) Ltd, St Pauls House, 23 Park Square South, Leeds, UK, LS1 2ND.


How Does Our Site Use Cookies?

Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our content and services. We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.


By using Our Site, you may also receive certain third party Cookies on your computer or device. Third party Cookies are those placed by websites, services, and/or parties other than Us. Third party Cookies are used on Our Site for analytics, visitor tracking, identity and session tracking. We may also from time to time use advertising cookies from providers such as Facebook or LinkedIn, in order to provide social advertising. For more details, please refer to section 4 below.


All Cookies used by and on Our Site are used in accordance with current Cookie Law. We may use some or all of the following types of Cookie:


Strictly Necessary Cookies

A Cookie falls into this category if it is essential to the operation of Our Site, supporting functions we may need to use, examples such as logging in, your shopping basket, and payment transactions.


Analytics Cookies

It is important for Us to understand how you use Our Site, for example, how efficiently you are able to navigate around it, and what features you use. Analytics Cookies enable us to gather this information, helping Us to improve Our Site and your experience of it.


Functionality Cookies

Functionality Cookies enable Us to provide additional functions to you on Our Site such as personalisation and remembering your saved preferences. Some functionality Cookies may also be strictly necessary Cookies, but not all necessarily fall into that category.


Targeting Cookies

It is important for Us to know when and how often you visit Our Site, and which parts of it you have used (including which pages you have visited and which links you have visited). As with analytics Cookies, this information helps us to better understand you and, in turn, to make Our Site and advertising more relevant to your interests. Some information gathered by targeting Cookies may also be shared with third parties.


Third Party Cookies

Third party Cookies are not placed by Us; instead, they are placed by third parties that provide services to Us and/or to you. Third party Cookies may be used by advertising services to serve up tailored advertising to you on Our Site, or by third parties providing analytics services to Us (these Cookies will work in the same way as analytics Cookies described above).


Persistent Cookies

Any of the above types of Cookie may be a persistent Cookie. Persistent Cookies are those which remain on your computer or device for a predetermined period and are activated each time you visit Our Site.


Session Cookies

Any of the above types of Cookie may be a session Cookie. Session Cookies are temporary and only remain on your computer or device from the point at which you visit Our Site until you close your browser. Session Cookies are deleted when you close your browser.


Cookies on Our Site are not permanent and will expire as indicated in the table below.


For more details of the personal data that We collect and use, the measures we have in place to protect personal data, your legal rights, and our legal obligations, please refer to our Privacy Policy.


For more specific details of the Cookies that We use, please refer to the table below.


What Cookies Does Our Site Use?

Our Site uses analytics services provided by Google Analytics. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the content and services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.


The analytics service(s) used by Our Site use(s) analytics Cookies to gather the required information.


The analytics service(s) used by Our Site use(s) the following analytics Cookies:


Provider Name of Cookie Purpose Cookie Category Strictly Necessary? Expiration Date Source Domain More Information
Google _ga Used to distinguish user Analytics No 2 years Analytics.google.com https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage
Google _gid Used to distinguish user Analytics No 24 hours Analytics.google.com https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage

Cookie Delivery and Control

When Cookies are placed on your computer or device, you will be shown a pop-up cookie banner with a brief notification of our use of Cookies and a link to this policy, to allow you to learn more, including guidance on how to remove and/or block them if you wish. We use Cookies based on the lawful mechanism for processing called ‘Legitimate Interests’, to learn more about this, read the [dedicated section below – LINK: Section 6]. By placing Cookies we are able to provide the best possible experience and service to you. You may, if you wish, remove and/or block the Cookies you do not wish us to use via your browser settings, unless those Cookies are strictly necessary for the website to work. However, it is important to note, certain features of Our Site may not function fully or as intended, and the personalised experience you may be used to, may not feature if you decide to block the cookies we use. You can return to your Cookie preferences to review and/or change them at any time within your browser.


In order to control the cookies dropped by Our Site (or that of any other website), you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all Cookies or only third party Cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.


The links below provide instructions on how to control Cookies in all mainstream browsers:


Google Chrome:

https://support.google.com/chrome/answer/95647?hl=en-GB


Microsoft Internet Explorer:

https://support.microsoft.com/en-us/kb/278835


Microsoft Edge:

https://support.microsoft.com/en-gb/products/microsoft-edge

(Please note that there are no specific instructions at this time, but Microsoft support will be able to assist)


Safari (macOS):

https://support.apple.com/kb/PH21411?viewlocale=en_GB&locale=en_GB


Safari (iOS):

https://support.apple.com/en-gb/HT201265


Mozilla Firefox:

https://support.mozilla.org/en-US/kb/enable-and-disable-Cookies-website-preferences


Android:

https://support.google.com/chrome/answer/95647?co=GENIE.Platform%3DAndroid&hl=en


(Please refer to your device’s documentation for manufacturers’ own browsers)


The lawful method of processing, 'Legitimate Interests'

We use cookies to improve the site’s functionality, increase personalisation and provide a faster, more streamlined service. We use cookies based on the lawful method of processing ‘Legitimate Interests’, we do so having made a balanced consideration between the minimal potential impact to your privacy, compared to our interests as a business to provide you, our corporate customers, with a better website, so aiding the growth of our business through increased interest in our products and services. The profiling undertaken as a result of cookie use is minimal, and is purely undertaken for the purposes of reporting and segmentation to allow us to deliver content across email and social channels, and for advertising based on the perceived relevance of content to your professional interests. In no way does tappit Technologies (UK) Ltd profile data in a way that could impact you negatively in ways such as financially or legally. If you have any questions about this, please get in touch.


Changes to this Cookie Policy

We may alter this Cookie Policy at any time. Any such changes will become binding on you on your first use of Our Site after the changes have been made. You are therefore advised to check this page from time to time.


In the event of any conflict between the current version of this Cookie Policy and any previous version(s), the provisions current and in effect shall prevail unless it is expressly stated otherwise.


Contact Us

If you would like to know more about how We use Cookies, please contact Us at support@justtappit.com, or by post at Tappit Technologies (UK) Ltd, St Pauls House, 23 Park Square South, Leeds, UK, LS1 2ND.


For more information about privacy, data protection and how we process your data, please visit our privacy policy here.

Privacy Policy

Tappit Technologies (UK) Ltd takes the protection of your personal data seriously and we understand the measures we take to do this, along with your rights, should be transparent and easily understood. You can find out more about how we collect, use and look after your personal information.


The type of personal information we collect & why

To use certain services of www.tappit.com you may be required to create an Account. The personal information we collect from you will include the following:


  • First name and surname
  • Username and/or email address including the password used for your account
  • Information you provide to us in any correspondence and a record of any correspondence we have with you
  • Details of transactions made when using our services
  • Your bank account and payment card details
  • Information about your marketing preferences
  • Information about any possible fraudulent, criminal or anti-money laundering activity which our systems detect
  • Your computer log files and internet browser information

Our website is not structured to offer its products and services or collect information to individuals under the age of 18.


Use of your personal information

In accordance with the data protection laws we will only process your personal information where we have a lawful basis for doing so. Theses bases will include where it is necessary to provide our Services to you, where we are required to do so under legal and regulatory obligations, where you have given consent and where it is in our legitimate interests to process your personal information, providing this does not prejudice your own rights, freedoms and interests.


All personal information that you submit or we collect may be used in the following but not limited to:


  • To enable us to set up and operate your account with us, allowing you to make full use of our services including registration, top up and withdrawal of funds.
  • To improve our website, products and services provided to you.
  • To enable us to provide you with updates, newsletters, news, promotions on our products and services.
  • To enable us to contact you in response to a “contact us” or “chat with us” request.
  • To enable us to record telephone calls to our Customer Support team for training purposes and also for security purposes, allowing us to identify persons in subsequent communications.
  • Preparing statistics, providing analytical reports and analysis relating to use of our Products and Services.
  • Where we are required to identify and investigate any suspected unlawful, fraudulent or improper activity connected with our Products and Services, including possible money laundering, and the use of proceeds of crime and fraud.

Sharing your personal information
  • We work with various third parties and partners to provide our services to you or for the purpose of processing your personal information on our behalf. These third parties will only process your personal information in accordance with our instructions and we will ensure that adequate measures are in place to ensure that your personal data is processed only in accordance with this Privacy Policy and kept secure at all times.
  • We work with certain third party service providers, such as payment gateways and other payment transaction processors, that have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner by which these providers will handle your personal information. We are not responsible and expressly exclude ourselves from liability for any damages which may be caused by the privacy practices of such third-party service providers.
  • We may occasionally be required by law, court order or governmental authority to disclose certain types of personal information or to enforce our General Terms or any other agreements you have with us.
  • We may be occasionally required to share your personal information if we think doing so is necessary to protect the rights, property, security, or safety of us, our Service, our users, or the public.

Transferring your personal data overseas
  • The provision of our services to you may, from time to time, require the transfer data (including your personal information) to other locations within our group of companies, partners and subcontractors who are based outside of the European Economic Area (“EEA”), including the United States of America, United Arab Emirates, India and the Philippines.
  • Where personal information is transferred outside of the EEA we will do so under standard contractual clauses or binding corporate rules or any other acceptable method that ensures protection of your data to the standard required within the EEA.
  • Where personal information is transferred outside of the EEA we will take all reasonable steps to ensure that adequate measures are in place to keep your personal information is as secure as it is within the EEA and in accordance with this Privacy Policy.

Information Security
  • We strive to protect your personal information from unauthorised access or alteration. This includes the use of various security measures to protect your personal information held by or on behalf of us and ongoing review of our information collection, storage and processing practices.
  • Subject to the uses described in this Privacy Policy, we will endeavour to treat all of your personal information in strict confidence and endeavour to take all reasonable steps to keep your personal data secure once it has been transferred to our systems.
  • If you provide us with your credit card information, the information is encrypted using secure Transport layer security (TLS) v1.2.
  • All payment-related transactions are secured within a Payment Card Industry Data Security Standard (PCI-DSS) certified environment.
  • Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

Your rights

You have the following rights in regards to your personal information


  • A right to access and/or rectify the personal information we hold about you
  • A right to receive your personal data in machine readable format e.g. Excel, Word, PDF
  • A right to object to our processing of your personal information, however there may be certain circumstances where we have a lawful basis to continue doing so
  • A right to request that the personal information we hold about you is erased
  • A right to request an explanation of the logic that underpins any decisions we make about you using automated means
  • A right to complain to your data protection regulatory authority
  • A right to withdraw consent that you may have previously provided to us

If you would like to exercise any of your rights then you can do so by emailing us at support@justtappit.com. If you make a request we will require proof of identification and ask that you clarify the basis of your request.


Marketing

We may contact you in relation to use of our products and services that you may be interested in but only where you have consented to receive such marketing communications. You can update your preferences or withdraw your consent for us to contact you at any time by emailing marketing@justtappit.com or mailing us at St Pauls House, 23 Park Square South, Leeds, UK, LS1 2ND.


Use of cookies

Our website utilizes “cookies” which is a small file downloaded onto your device that enables us to obtain certain information from your browser, such as your preferences. They also allow us to maximise your experience using the website by increasing its functionality and allowing the website to remember information and selections as you move from page to page and from visit to visit, depending on the cookie.


How to contact us

If at any time you believe that we have not adhered to the provisions set out within this policy, please notify us by contacting our Support team at support@justtappit.com.


Changes to this Privacy Policy

We reserve the right to modify this privacy policy at any time, at our sole discretion, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we provide a notification herein that the same has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.


If our company is acquired or merged with another company, your information may be transferred to the new owners so that we may continue the services we offer.

Cancellation & Refund Policy
Cancellation Policy

We are not required to provide a cancellation if you change your mind. But you can choose to cancel if there is a major problem.


This is when:

  • there is a problem with the service that would have stopped you from making the transaction if you had known about it;
  • the service is significantly different from the description; or
  • the service doesn’t do what we said it would

If the problem is not major, we will fix the service within a reasonable time. If it is not repaired in a reasonable time you can choose a refund. Please keep your proof of transaction – email confirmation.


To request a cancellation, please contact us on​ support@justtappit.com.


Refund Policy

You can request a refund of your account balance onsite, from one of the load stations.

Terms & Conditions
General

1. This website https://bahrainjazzfest.justtappit.com/portal/ (the “Site”) offers information and the ability to process transactions to cash out your cashless wristband for Bahrain Jazz Fest (“us” or “we”).

2. Your access to and use of the Site, including your processing of any transactions through the Site, is subject to these terms and conditions and the applicability of European law.

3. All copyright and other intellectual property rights in all text, images, video, software and other materials on this site are owned by Bahrain Jazz Fest and affiliated companies or are included with the permission of the relevant owner.


Disclaimer

1. The information contained in this site is provided in good faith on an “as is” basis. Bahrain Jazz Fest does not represent or warrant to the reliability, accuracy or completeness of the information contained on this site. To the extent permitted by law, Bahrain Jazz Fest are responsible or liable for any liabilities (direct, indirect or consequential losses and damages) arising in any way (including without limitation negligence) for errors in, or omissions from, the information in this site. However, Bahrain Jazz Fest will endeavour to correct any inaccuracies on the site once it becomes aware of them.

2. Illustrations contained in this site are sample representations and variations may occur from time to time.


Links

The Site may contain links to external websites that are not operated by us or our related bodies corporate. Bahrain Jazz Fest does not make any endorsements, or representation as to the accuracy of the information contained within those websites. These links are provided for your convenience only and you agree that:

1. we make no representations or warranties, or have any responsibility or liability for those websites;

2. these links do not indicate, expressly or impliedly, that we endorse the site or the items or services that are provided at those sites; and

3. you access and use the items and services made available at those sites solely at your own risk.


Viruses

1. Bahrain Jazz Fest do not claim that any information (including any files) obtained from or through this Site is free from viruses or other faults or defects.

2. You are responsible for scanning any information for viruses.

3. You agree that Bahrain Jazz Fest has no responsibility or liability to you or any other person for any loss or damage (whether direct, indirect, consequential or economic), regardless of cause, negligence or otherwise, which may be the direct or indirect result of any such information.

4. If Bahrain Jazz Fest is found to be liable this will be limited to the cost of supplying the information again.


Compliance with these Terms and Conditions

You agree to be bound by, and comply with these terms and conditions by:

1. using the Site;


Changes to these Terms and Conditions

1. If you have a transaction that has been accepted by us, the terms and conditions that will apply to that transaction are the terms and conditions that applied at the time you made the transaction. We cannot vary the terms and conditions which apply to a given transaction after that transaction is accepted by us.

2. Subject to clause 6.1, we may change these terms and conditions at any time, and such modifications will be effective as soon as they are posted. By continuing to use the Site after these terms and conditions have been modified, you agree to be bound by the changes to these terms and conditions.


Making a transaction

1. You may submit your transaction through the Site in accordance with these terms and conditions.

2. We may ask you to provide additional details or require you to confirm your details to enable us to process any transactions placed through the Site.

3. You agree to provide us with current, complete and accurate details when asked to do so by the Site.

4. All transactions on this Site are in BHD.

5. You confirm that any credit/debit card, or bank account or code which is being used, is yours, or that you have the authorisation of the card holder to use it. All account and credit/debit card holders are subject to validation checks and authorisation by the card issuer.

6. We will process your payment on a secure site.


Your Obligations

You covenant and warrant that:

1. all information and data provided by you to us through the Site is true, accurate, complete and up to date;

2. you have and will comply with all relevant laws relating to your use of the Site and your placement of any transaction;

3. you are responsible for any costs associated with your access to or use of the Site, including Internet access fees;

4. you will fully understand the purpose of your transaction before proceeding; and

5. you will not:

  • use the Site for any activities that breach any laws, infringe a third party’s rights or are contrary to any relevant standards or codes;
  • use the Site in a manner or way, or post to or transmit to or via the Site any material, which interferes with other users or our other customers or defames, harasses, threatens, menaces or offends any person or which prevents any other person from using or enjoying the Site;
  • make fraudulent or speculative enquiries, transactions or requests through the Site;
  • use another person’s details without their permission or impersonate another person when using the Site;
  • post or transmit any obscene, indecent, inflammatory or pornographic material or any other material that may give rise to civil or criminal proceedings;
  • tamper with or hinder the operation of the Site;
  • knowingly transmit any viruses, worms, defects, trojan horses or similar disabling or malicious code to the Site;
  • use any robot, spider, site search and retrieval application or other mechanism to retrieve or index any portion of the Site;
  • modify, adapt, translate or reverse engineer any portion of the Site;
  • remove any copyright, trademark or other proprietary rights notices contained in or on the Site;
  • reformat or frame any portion of the web pages that are part of the Site;
  • use the Site to violate the security of any computer or other network or engage in illegal conduct;
  • take any action that imposes or that would, in our reasonable opinion, result in an unreasonable or disproportionately large load on our infrastructure;
  • use the Site other than in accordance with these terms and conditions; or
  • attempt any of the above acts or engage or permit another person to do any of the above acts.

Warranty and Liability

1. Bahrain Jazz Fest accepts liability for all legal guarantees and warranties expressed or implied to the transactions under the European Union competition law or any other legislation, the effect of which cannot be excluded.

2. Where we are permitted by law (and subject to clause 14.1):

  • we do not warrant or represent the suitability of the Site for any purpose; and
  • we will not be liable to you for indirect and consequential loss (including without limitation for loss of revenue, loss of profits, failure to realise expected profits or savings, loss of earnings and any other commercial or economic loss of any kind) or loss or corruption of data, in contract, tort, under any statute or otherwise (including negligence) arising from or connected to the Site.
  • Our liability to you for loss or damage of any kind arising out of this agreement or in connection with the relationship established by it is reduced to the extent (if any) that you cause or contribute to the loss or damage. This reduction applies whether our liability is in contract, tort (including negligence), under any statute or otherwise.

General Provisions

1. If the whole or any part of a provision of this agreement is void, unenforceable or illegal in a jurisdiction it is severed for that jurisdiction. The remainder of this agreement has full force and effect and the validity or enforceability of that provision in any other jurisdiction is not affected. This clause has no effect if the severance alters the basic nature of this agreement or is contrary to public policy.

2. This agreement is governed by the laws of the European Union. Each party submits to the non-exclusive jurisdiction of the courts of that place.


Privacy Policy and Your Personal Information

Refer to the Privacy Policy, which form part of these terms and conditions.

FAQ'S
Who

Jika Jika presents Trick and Trancewave


When

31 October / 1 November 2019


Where

Derry, UK


Customer Portal

https://jikajika.justtappit.com/portal/


Event Intro Text

THURSDAY 31st OCTOBER 2019


TRICK OR TREAT DERRY/ LONDONDERRY!

Trick’s first Irish show announced! And it’s on Halloween!

We are teaming up with Jika Jika! and putting a roof over Ebrington Square!


LINEUP:

  • Patrick Topping
  • Ellen Allien
  • Dense & Pika
  • Horse Meat Disco
  • Elliot Adamson

Friday 1st November 2019

Trancewave at The Big Top


Friday 1st November 2019 - At Ebrington Square

  • Judge Jules
  • Scot Project
  • Matt Darey
  • Scott Bond
  • Liam Melly
  • Gates 6pm - Strictly 18+

What is cashless?

Cashless is a method of payment that helps improve the event experience. You’ll spend less time in queues, less time worrying about cash, less time concerned with fraud and theft, and most importantly, more time enjoying the event! Your wristband acts as your wallet - just tap to pay.


How do I get my wristband?

You will receive your wristband when you arrive at the festival.


How do I load funds onto my wristband?

To load funds onto your wristband, visit https://jikajikafestival.com/ and select 'drinks credit' before the festival. You will be emailed a separate drinks voucher barcode which you must bring with you to be redeemed at the top-up station inside the festival.


Can I load funds onto my wristband onsite?

If you forget to load funds online or need to add more while at the event, you can do so at a top-up point onsite with cash or card.


What if I have unused funds on my wristband after the festival?

You can claim back any unused funds online up to the value of £220 per wristband. To cash out, visit https://jikajika.justtappit.com/portal/, register for an account, and select ‘Cash Out’. Please remember to keep hold of your wristband as you will be asked to link this using the ID number written on the back. You will then be able to view your last 5 transactions and your remaining balance. You will be asked to provide your bank details to complete the cash-out. Cashout will open at 9am on November 6th and close at 11.59pm on November 10th. It can take up to 7-10 business days for refunds to be processed.


What if I lose my wristband?

If your wristband is lost or stolen, you can get a replacement. However, please keep in mind that your wristband is similar to cash. This means we can issue a new wristband, but your credit will be lost.


Can I transfer funds to someone else’s wristband?

No, your credit is not transferable.


How long is the wristband valid for?

The wristband is only valid during the festival through the close of the cash out period, from 31st October (Trick), 1st November (Trancewave) to 10th November.


What if my wristband gets cut or torn?

The wristband will still be accepted across the festival should you have funds on it. However, you are welcome to collect another wristband at any cashless information point, though a small fee may apply.


What if I have any questions?

If you have further questions, ask any of the cashless staff at the festival. If you require further information, send an email to jikajikacashless@gmail.com.

Cookie Policy

This website tappit.com (“Our Site”) uses Cookies and similar technologies in order to distinguish you from other users. By using Cookies, We are able to provide you with a better experience and to improve Our Site by better understanding how you use it. Please read this Cookie Policy carefully and ensure that you understand it. Your acceptance of Our Cookie Policy is deemed to occur if you continue using Our Site or when you press the accept button on Our Cookie banner. This policy explains the types of cookies Our Site uses, details the individual cookies used, why they are used, the lawful reason behind their use and how to remove them from your browser should you wish. If you do not agree to Our Cookie Policy, please stop using Our Site immediately.


Definitions and Interpretation

In this Cookie Policy, unless the context otherwise requires, the following expressions have the following meanings:


“Cookie” means a small file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site;

“Cookie Law” means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003 and of EU Regulation 2016/679 General Data Protection Regulation (“GDPR”);

“personal data” means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data, as defined by EU Regulation 2016/679 General Data Protection Regulation (“GDPR”); and

“We/Us/Our” means Tappit Technologies (UK) Ltd, a limited company registered in England under company number 11463522, whose registered address is Tappit Technologies (UK) Ltd, St Pauls House, 23 Park Square South, Leeds, UK, LS1 2ND, and whose main trading address is the same.

Information About Us

Our Site is owned and operated by Tappit Technologies (UK) Ltd, a limited company registered in England under company number 11463522, whose registered address is Tappit Technologies (UK) Ltd, St Pauls House, 23 Park Square South, Leeds, UK, LS1 2ND, and whose main trading address is the same.


Our VAT number is GB 300 4997 18.


You can contact our Data Protection Officer by email at support@justtappit.com, or by post at Tappit Technologies (UK) Ltd, St Pauls House, 23 Park Square South, Leeds, UK, LS1 2ND.


How Does Our Site Use Cookies?

Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our content and services. We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.


By using Our Site, you may also receive certain third party Cookies on your computer or device. Third party Cookies are those placed by websites, services, and/or parties other than Us. Third party Cookies are used on Our Site for analytics, visitor tracking, identity and session tracking. We may also from time to time use advertising cookies from providers such as Facebook or LinkedIn, in order to provide social advertising. For more details, please refer to section 4 below.


All Cookies used by and on Our Site are used in accordance with current Cookie Law. We may use some or all of the following types of Cookie:


Strictly Necessary Cookies

A Cookie falls into this category if it is essential to the operation of Our Site, supporting functions we may need to use, examples such as logging in, your shopping basket, and payment transactions.


Analytics Cookies

It is important for Us to understand how you use Our Site, for example, how efficiently you are able to navigate around it, and what features you use. Analytics Cookies enable us to gather this information, helping Us to improve Our Site and your experience of it.


Functionality Cookies

Functionality Cookies enable Us to provide additional functions to you on Our Site such as personalisation and remembering your saved preferences. Some functionality Cookies may also be strictly necessary Cookies, but not all necessarily fall into that category.


Targeting Cookies

It is important for Us to know when and how often you visit Our Site, and which parts of it you have used (including which pages you have visited and which links you have visited). As with analytics Cookies, this information helps us to better understand you and, in turn, to make Our Site and advertising more relevant to your interests. Some information gathered by targeting Cookies may also be shared with third parties.


Third Party Cookies

Third party Cookies are not placed by Us; instead, they are placed by third parties that provide services to Us and/or to you. Third party Cookies may be used by advertising services to serve up tailored advertising to you on Our Site, or by third parties providing analytics services to Us (these Cookies will work in the same way as analytics Cookies described above).


Persistent Cookies

Any of the above types of Cookie may be a persistent Cookie. Persistent Cookies are those which remain on your computer or device for a predetermined period and are activated each time you visit Our Site.


Session Cookies

Any of the above types of Cookie may be a session Cookie. Session Cookies are temporary and only remain on your computer or device from the point at which you visit Our Site until you close your browser. Session Cookies are deleted when you close your browser.


Cookies on Our Site are not permanent and will expire as indicated in the table below.


For more details of the personal data that We collect and use, the measures we have in place to protect personal data, your legal rights, and our legal obligations, please refer to our Privacy Policy.


For more specific details of the Cookies that We use, please refer to the table below.


What Cookies Does Our Site Use?

Our Site uses analytics services provided by Google Analytics. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the content and services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.


The analytics service(s) used by Our Site use(s) analytics Cookies to gather the required information.


The analytics service(s) used by Our Site use(s) the following analytics Cookies:


Provider Name of Cookie Purpose Cookie Category Strictly Necessary? Expiration Date Source Domain More Information
Google _ga Used to distinguish user Analytics No 2 years Analytics.google.com https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage
Google _gid Used to distinguish user Analytics No 24 hours Analytics.google.com https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage

Cookie Delivery and Control

When Cookies are placed on your computer or device, you will be shown a pop-up cookie banner with a brief notification of our use of Cookies and a link to this policy, to allow you to learn more, including guidance on how to remove and/or block them if you wish. We use Cookies based on the lawful mechanism for processing called ‘Legitimate Interests’, to learn more about this, read the [dedicated section below – LINK: Section 6]. By placing Cookies we are able to provide the best possible experience and service to you. You may, if you wish, remove and/or block the Cookies you do not wish us to use via your browser settings, unless those Cookies are strictly necessary for the website to work. However, it is important to note, certain features of Our Site may not function fully or as intended, and the personalised experience you may be used to, may not feature if you decide to block the cookies we use. You can return to your Cookie preferences to review and/or change them at any time within your browser.


In order to control the cookies dropped by Our Site (or that of any other website), you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all Cookies or only third party Cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.


The links below provide instructions on how to control Cookies in all mainstream browsers:


Google Chrome:

https://support.google.com/chrome/answer/95647?hl=en-GB


Microsoft Internet Explorer:

https://support.microsoft.com/en-us/kb/278835


Microsoft Edge:

https://support.microsoft.com/en-gb/products/microsoft-edge

(Please note that there are no specific instructions at this time, but Microsoft support will be able to assist)


Safari (macOS):

https://support.apple.com/kb/PH21411?viewlocale=en_GB&locale=en_GB


Safari (iOS):

https://support.apple.com/en-gb/HT201265


Mozilla Firefox:

https://support.mozilla.org/en-US/kb/enable-and-disable-Cookies-website-preferences


Android:

https://support.google.com/chrome/answer/95647?co=GENIE.Platform%3DAndroid&hl=en


(Please refer to your device’s documentation for manufacturers’ own browsers)


The lawful method of processing, 'Legitimate Interests'

We use cookies to improve the site’s functionality, increase personalisation and provide a faster, more streamlined service. We use cookies based on the lawful method of processing ‘Legitimate Interests’, we do so having made a balanced consideration between the minimal potential impact to your privacy, compared to our interests as a business to provide you, our corporate customers, with a better website, so aiding the growth of our business through increased interest in our products and services. The profiling undertaken as a result of cookie use is minimal, and is purely undertaken for the purposes of reporting and segmentation to allow us to deliver content across email and social channels, and for advertising based on the perceived relevance of content to your professional interests. In no way does tappit Technologies (UK) Ltd profile data in a way that could impact you negatively in ways such as financially or legally. If you have any questions about this, please get in touch.


Changes to this Cookie Policy

We may alter this Cookie Policy at any time. Any such changes will become binding on you on your first use of Our Site after the changes have been made. You are therefore advised to check this page from time to time.


In the event of any conflict between the current version of this Cookie Policy and any previous version(s), the provisions current and in effect shall prevail unless it is expressly stated otherwise.


Contact Us

If you would like to know more about how We use Cookies, please contact Us at support@justtappit.com, or by post at Tappit Technologies (UK) Ltd, St Pauls House, 23 Park Square South, Leeds, UK, LS1 2ND.


For more information about privacy, data protection and how we process your data, please visit our privacy policy here.

Privacy Policy
Information

Tappit Technologies (UK) Ltd takes the protection of your personal data seriously and we understand the measures we take to do this, along with your rights, should be transparent and easily understood. You can find out more about how we collect, use and look after your personal information.


The type of personal information we collect & why To use certain services of www.tappit.com you may be required to create an Account. The personal information we collect from you will include the following:


  • First name and surname
  • Username and/or email address including the password used for your account
  • Information you provide to us in any correspondence and a record of any correspondence we have with you
  • Details of transactions made when using our services
  • Your bank account and payment card details
  • Information about your marketing preferences
  • Information about any possible fraudulent, criminal or anti-money laundering activity which our systems detect
  • Your computer log files and internet browser information

Our website is not structured to offer its products and services or collect information to individuals under the age of 18.


Use of your personal information

In accordance with the data protection laws we will only process your personal information where we have a lawful basis for doing so. Theses bases will include where it is necessary to provide our Services to you, where we are required to do so under legal and regulatory obligations, where you have given consent and where it is in our legitimate interests to process your personal information, providing this does not prejudice your own rights, freedoms and interests.


All personal information that you submit or we collect may be used in the following but not limited to:


  • To enable us to set up and operate your account with us, allowing you to make full use of our services including registration, top up and withdrawal of funds.
  • To improve our website, products and services provided to you.
  • To enable us to provide you with updates, newsletters, news, promotions on our products and services.
  • To enable us to contact you in response to a “contact us” or “chat with us” request.
  • To enable us to record telephone calls to our Customer Support team for training purposes and also for security purposes, allowing us to identify persons in subsequent communications
  • Preparing statistics, providing analytical reports and analysis relating to use of our Products and Services
  • Where we are required to identify and investigate any suspected unlawful, fraudulent or improper activity connected with our Products and Services, including possible money laundering, and the use of proceeds of crime and fraud

Sharing your personal information

  • We work with various third parties and partners to provide our services to you or for the purpose of processing your personal information on our behalf. These third parties will only process your personal information in accordance with our instructions and we will ensure that adequate measures are in place to ensure that your personal data is processed only in accordance with this Privacy Policy and kept secure at all times.
  • We work with certain third party service providers, such as payment gateways and other payment transaction processors, that have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner by which these providers will handle your personal information. We are not responsible and expressly exclude ourselves from liability for any damages which may be caused by the privacy practices of such third-party service providers.
  • We may occasionally be required by law, court order or governmental authority to disclose certain types of personal information or to enforce our General Terms or any other agreements you have with us.
  • We may be occasionally required to share your personal information if we think doing so is necessary to protect the rights, property, security, or safety of us, our Service, our users, or the public.

Transferring your personal data overseas

  • The provision of our services to you may, from time to time, require the transfer data (including your personal information) to other locations within our group of companies, partners and subcontractors who are based outside of the European Economic Area (“EEA”), including the United States of America, United Arab Emirates, India and the Philippines.
  • Where personal information is transferred outside of the EEA we will do so under standard contractual clauses or binding corporate rules or any other acceptable method that ensures protection of your data to the standard required within the EEA.
  • Where personal information is transferred outside of the EEA we will take all reasonable steps to ensure that adequate measures are in place to keep your personal information is as secure as it is within the EEA and in accordance with this Privacy Policy.

Information Security

  • We strive to protect your personal information from unauthorised access or alteration. This includes the use of various security measures to protect your personal information held by or on behalf of us and ongoing review of our information collection, storage and processing practices.
  • Subject to the uses described in this Privacy Policy, we will endeavour to treat all of your personal information in strict confidence and endeavour to take all reasonable steps to keep your personal data secure once it has been transferred to our systems.
  • If you provide us with your credit card information, the information is encrypted using secure Transport layer security (TLS) v1.2.
  • All payment-related transactions are secured within a Payment Card Industry Data Security Standard (PCI-DSS) certified environment
  • Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

Your rights

You have the following rights in regards to your personal information.


  • A right to access and/or rectify the personal information we hold about you
  • A right to receive your personal data in machine readable format e.g. Excel, Word, PDF
  • A right to object to our processing of your personal information, however there may be certain circumstances where we have a lawful basis to continue doing so
  • A right to request that the personal information we hold about you is erased
  • A right to request an explanation of the logic that underpins any decisions we make about you using automated means
  • A right to complain to your data protection regulatory authority
  • A right to withdraw consent that you may have previously provided to us

If you would like to exercise any of your rights then you can do so by emailing us at jikajikacashless@gmail.com. If you make a request we will require proof of identification and ask that you clarify the basis of your request.


Marketing

We may contact you in relation to use of our products and services that you may be interested in but only where you have consented to receive such marketing communications. You can update your preferences or withdraw your consent for us to contact you at any time by emailing marketing@justtappit.com or mailing us at St Pauls House, 23 Park Square South, Leeds, UK, LS1 2ND.


Use of cookies

Our website utilizes “cookies” which is a small file downloaded onto your device that enables us to obtain certain information from your browser, such as your preferences. They also allow us to maximise your experience using the website by increasing its functionality and allowing the website to remember information and selections as you move from page to page and from visit to visit, depending on the cookie.


How to contact us

If at any time you believe that we have not adhered to the provisions set out within this policy, please notify us by contacting our Support team at jikajikacashless@gmail.com.


Changes to this Privacy Policy

We reserve the right to modify this privacy policy at any time, at our sole discretion, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we provide a notification herein that the same has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.


If our company is acquired or merged with another company, your information may be transferred to the new owners so that we may continue the services we offer.

Cancellation & Refund Policy
Cancellation Policy

We are not required to provide a cancellation if you change your mind. But you can choose to cancel if there is a major problem.


This is when:

  • there is a problem with the service that would have stopped you from making the transaction if you had known about it;
  • the service is significantly different from the description; or
  • the service doesn’t do what we said it would

If the problem is not major, we will fix the service within a reasonable time. If it is not repaired in a reasonable time you can choose a refund. Please keep your proof of transaction – email confirmation.


To request a cancellation, please contact us on jikajikacashless@gmail.com.


Refund Policy

You can request a refund of your account balance from 9a.m. Wednesday 6 November up until 11.59pm Sunday 10 November, through https://jikajika.justtappit.com/. Once your refund has been approved, we will initiate to your bank account. You will receive the credited amount within a certain amount of days, depending on your bank or card issuer’s policies. Refunds will take up to 7 working days from the date you placed the claim, to return to your bank account. (This depends on where you live and who you bank with.)


What if I want to claim back my money?

For all balance refunds - these will take up to 7 working days from the date you placed the claim, to return to your bank account. (This depends on where you live and who you bank with).


  • Online balance refunds will be available from 9a.m. Wednesday 6 November up until 11.59pm Sunday 10 November. To start the process, log in here https://jikajika.justtappit.com/.
  • Register your wristband (each wristband has a unique ID on the reverse of the tag).
  • View your transactions (Load and Spend).
  • Request your wristband balance refund (refund requests will be processed within 7 working days).
  • Refunds will be available online from 9a.m. Wednesday 6 November up until 11.59pm Sunday 10 November.
Terms & Conditions
General

1. This website https://jikajika.justtappit.com/ (the “Site”) offers information and the ability to process transactions to cash out your cashless wristband for both Trancewave and Jika Jika! Festival (“us” or “we”).

2. Your access to and use of the Site, including your processing of any transactions through the Site, is subject to these terms and conditions and the applicability of European law.

3. All copyright and other intellectual property rights in all text, images, video, software and other materials on this site are owned by both Trancewave and Jika Jika! Festival and affiliated companies or are included with the permission of the relevant owner.


Disclaimer

1. The information contained in this site is provided in good faith on an “as is” basis. Trancewave and Jika Jika! Festival does not represent or warrant to the reliability, accuracy or completeness of the information contained on this site. To the extent permitted by law, Neither Trancewave nor Jika Jika! Festival are responsible or liable for any liabilities (direct, indirect or consequential losses and damages) arising in any way (including without limitation negligence) for errors in, or omissions from, the information in this site. However, both Trancewave or Jika Jika! Festival will endeavour to correct any inaccuracies on the site once it becomes aware of them.

2. Illustrations contained in this site are sample representations and variations may occur from time to time.


Links

The Site may contain links to external websites that are not operated by us or our related bodies corporate. Trancewave and Jika Jika! Festival does not make any endorsements, or representation as to the accuracy of the information contained within those websites. These links are provided for your convenience only and you agree that:

1. we make no representations or warranties, or have any responsibility or liability for those websites;

2. these links do not indicate, expressly or impliedly, that we endorse the site or the items or services that are provided at those sites; and

3. you access and use the items and services made available at those sites solely at your own risk.


Viruses

1. Trancewave and Jika Jika! Festival do not claim that any information (including any files) obtained from or through this Site is free from viruses or other faults or defects.

2. You are responsible for scanning any information for viruses.

3. You agree that Trancewave and Jika Jika! Festival has no responsibility or liability to you or any other person for any loss or damage (whether direct, indirect, consequential or economic), regardless of cause, negligence or otherwise, which may be the direct or indirect result of any such information.

4. If Trancewave or Jika Jika! Festival is found to be liable this will be limited to the cost of supplying the information again.


Compliance with these Terms and Conditions

You agree to bound by, and comply with, these terms and conditions by:

1. using the Site;


Changes to these Terms and Conditions

1. If you have a transaction that has been accepted by us, the terms and conditions that will apply to that transaction are the terms and conditions that applied at the time you made the transaction. We cannot vary the terms and conditions which apply to a given transaction after that transaction is accepted by us.

2. Subject to clause 6.1, we may change these terms and conditions at any time, and such modifications will be effective as soon as they are posted. By continuing to use the Site after these terms and conditions have been modified, you agree to be bound by the changes to these terms and conditions.


Making a transaction

1. You may submit your transaction through the Site in accordance with these terms and conditions.

2. We may ask you to provide additional details or require you to confirm your details to enable us to process any transactions placed through the Site.

3. You agree to provide us with current, complete and accurate details when asked to do so by the Site.

4. All transactions on this Site are in GBP.

5. You confirm that any credit/debit card, or bank account or code which is being used, is yours, or that you have the authorisation of the card holder to use it. All account and credit/debit card holders are subject to validation checks and authorisation by the card issuer.

6. We will process your payment on a secure site.


Your Obligations

You covenant and warrant that:

1. all information and data provided by you to us through the Site is true, accurate, complete and up to date;

2. you have and will comply with all relevant laws relating to your use of the Site and your placement of any transaction;

3. you are responsible for any costs associated with your access to or use of the Site, including Internet access fees;

4. you will fully understand the purpose of your transaction before proceeding; and

5. you will not:

  • use the Site for any activities that breach any laws, infringe a third party’s rights or are contrary to any relevant standards or codes;
  • use the Site in a manner or way, or post to or transmit to or via the Site any material, which interferes with other users or our other customers or defames, harasses, threatens, menaces or offends any person or which prevents any other person from using or enjoying the Site;
  • make fraudulent or speculative enquiries, transactions or requests through the Site;
  • use another person’s details without their permission or impersonate another person when using the Site;
  • post or transmit any obscene, indecent, inflammatory or pornographic material or any other material that may give rise to civil or criminal proceedings;
  • tamper with or hinder the operation of the Site;
  • knowingly transmit any viruses, worms, defects, trojan horses or similar disabling or malicious code to the Site;
  • use any robot, spider, site search and retrieval application or other mechanism to retrieve or index any portion of the Site;
  • modify, adapt, translate or reverse engineer any portion of the Site;
  • remove any copyright, trade mark or other proprietary rights notices contained in or on the Site;
  • reformat or frame any portion of the web pages that are part of the Site;
  • use the Site to violate the security of any computer or other network or engage in illegal conduct;
  • take any action that imposes or that would, in our reasonable opinion, result in an unreasonable or disproportionately large load on our infrastructure;
  • use the Site other than in accordance with these terms and conditions; or
  • attempt any of the above acts or engage or permit another person to do any of the above acts.

Warranty and Liability

1. Trancewave or Jika Jika! Festival accepts liability for all legal guarantees and warranties expressed or implied to the transactions under the European Union competition law or any other legislation, the effect of which cannot be excluded.

2. Where we are permitted by law (and subject to clause 14.1):

  • we do not warrant or represent the suitability of the Site for any purpose; and
  • we will not be liable to you for indirect and consequential loss (including without limitation for loss of revenue, loss of profits, failure to realise expected profits or savings, loss of earnings and any other commercial or economic loss of any kind) or loss or corruption of data, in contract, tort, under any statute or otherwise (including negligence) arising from or connected to the Site.
  • Our liability to you for loss or damage of any kind arising out of this agreement or in connection with the relationship established by it is reduced to the extent (if any) that you cause or contribute to the loss or damage. This reduction applies whether our liability is in contract, tort (including negligence), under any statute or otherwise.

General Provisions

1. If the whole or any part of a provision of this agreement is void, unenforceable or illegal in a jurisdiction it is severed for that jurisdiction. The remainder of this agreement has full force and effect and the validity or enforceability of that provision in any other jurisdiction is not affected. This clause has no effect if the severance alters the basic nature of this agreement or is contrary to public policy.

2. This agreement is governed by the laws of the European Union. Each party submits to the non-exclusive jurisdiction of the courts of that place.


Privacy Policy and Your Personal Information

Refer to the Privacy Policy, which form part of these terms and conditions.

FAQ'S
What is cashless?

Cashless is a method of payment that helps improve the event experience. You’ll spend less time in queues, less time worrying about cash, less time concerned with fraud and theft, and most importantly, more time enjoying the event! Your card acts as your wallet.


How do I get my cashless card?

To get your cashless card and load funds onto it for use throughout the event, visit one of the top-up points onsite or get one from a roaming cashless staff member.


How do I purchase items during the event?

Simply tap your card at any of the outlets to pay for your order and the amount due will be deducted.


Can I use cash or credit card to make purchases at the festival?

No, cashless will be the only payment method for this event.


How will I know how much credit I’ve got left on my card?

You can request a balance check at any of the bars, top-up points or food vendors.


What if I lose my card?

If your card is lost or stolen, you can get a replacement. However, please keep in mind that your card is similar to cash or a gift card. This means we can issue a new card, but your credit will be lost.


Can I transfer my money to someone else’s card?

No, your credit is not transferable.


What if I have credit left on my card after this event?

Should you have credit leftover on your card, please visit one of the top-up points or roaming cashless staff to cash out. Cashout will be available throughout the event weekend.


How long is the card valid for?

The card is only valid during the event.

Cookie Policy

This website tappit.com (“Our Site”) uses Cookies and similar technologies in order to distinguish you from other users. By using Cookies, We are able to provide you with a better experience and to improve Our Site by better understanding how you use it. Please read this Cookie Policy carefully and ensure that you understand it. Your acceptance of Our Cookie Policy is deemed to occur if you continue using Our Site or when you press the accept button on Our Cookie banner. This policy explains the types of cookies Our Site uses, details the individual cookies used, why they are used, the lawful reason behind their use and how to remove them from your browser should you wish. If you do not agree to Our Cookie Policy, please stop using Our Site immediately.


Definitions and Interpretation

In this Cookie Policy, unless the context otherwise requires, the following expressions have the following meanings:


“Cookie” means a small file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site;

“Cookie Law” means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003 and of EU Regulation 2016/679 General Data Protection Regulation (“GDPR”);

“personal data” means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data, as defined by EU Regulation 2016/679 General Data Protection Regulation (“GDPR”); and

“We/Us/Our” means Tappit Technologies (UK) Ltd, a limited company registered in England under company number 11463522, whose registered address is Tappit Technologies (UK) Ltd, St Pauls House, 23 Park Square South, Leeds, UK, LS1 2ND, and whose main trading address is the same.

Information About Us

Our Site is owned and operated by Tappit Technologies (UK) Ltd, a limited company registered in England under company number 11463522, whose registered address is Tappit Technologies (UK) Ltd, St Pauls House, 23 Park Square South, Leeds, UK, LS1 2ND, and whose main trading address is the same.


Our VAT number is GB 300 4997 18.


You can contact our Data Protection Officer by email at support@justtappit.com, or by post at Tappit Technologies (UK) Ltd, St Pauls House, 23 Park Square South, Leeds, UK, LS1 2ND.


How Does Our Site Use Cookies?

Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our content and services. We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.


By using Our Site, you may also receive certain third party Cookies on your computer or device. Third party Cookies are those placed by websites, services, and/or parties other than Us. Third party Cookies are used on Our Site for analytics, visitor tracking, identity and session tracking. We may also from time to time use advertising cookies from providers such as Facebook or LinkedIn, in order to provide social advertising. For more details, please refer to section 4 below.


All Cookies used by and on Our Site are used in accordance with current Cookie Law. We may use some or all of the following types of Cookie:


Strictly Necessary Cookies

A Cookie falls into this category if it is essential to the operation of Our Site, supporting functions we may need to use, examples such as logging in, your shopping basket, and payment transactions.


Analytics Cookies

It is important for Us to understand how you use Our Site, for example, how efficiently you are able to navigate around it, and what features you use. Analytics Cookies enable us to gather this information, helping Us to improve Our Site and your experience of it.


Functionality Cookies

Functionality Cookies enable Us to provide additional functions to you on Our Site such as personalisation and remembering your saved preferences. Some functionality Cookies may also be strictly necessary Cookies, but not all necessarily fall into that category.


Targeting Cookies

It is important for Us to know when and how often you visit Our Site, and which parts of it you have used (including which pages you have visited and which links you have visited). As with analytics Cookies, this information helps us to better understand you and, in turn, to make Our Site and advertising more relevant to your interests. Some information gathered by targeting Cookies may also be shared with third parties.


Third Party Cookies

Third party Cookies are not placed by Us; instead, they are placed by third parties that provide services to Us and/or to you. Third party Cookies may be used by advertising services to serve up tailored advertising to you on Our Site, or by third parties providing analytics services to Us (these Cookies will work in the same way as analytics Cookies described above).


Persistent Cookies

Any of the above types of Cookie may be a persistent Cookie. Persistent Cookies are those which remain on your computer or device for a predetermined period and are activated each time you visit Our Site.


Session Cookies

Any of the above types of Cookie may be a session Cookie. Session Cookies are temporary and only remain on your computer or device from the point at which you visit Our Site until you close your browser. Session Cookies are deleted when you close your browser.


Cookies on Our Site are not permanent and will expire as indicated in the table below.


For more details of the personal data that We collect and use, the measures we have in place to protect personal data, your legal rights, and our legal obligations, please refer to our Privacy Policy.


For more specific details of the Cookies that We use, please refer to the table below.


What Cookies Does Our Site Use?

Our Site uses analytics services provided by Google Analytics. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the content and services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.


The analytics service(s) used by Our Site use(s) analytics Cookies to gather the required information.


The analytics service(s) used by Our Site use(s) the following analytics Cookies:


Provider Name of Cookie Purpose Cookie Category Strictly Necessary? Expiration Date Source Domain More Information
Google _ga Used to distinguish user Analytics No 2 years Analytics.google.com https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage
Google _gid Used to distinguish user Analytics No 24 hours Analytics.google.com https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage

Cookie Delivery and Control

When Cookies are placed on your computer or device, you will be shown a pop-up cookie banner with a brief notification of our use of Cookies and a link to this policy, to allow you to learn more, including guidance on how to remove and/or block them if you wish. We use Cookies based on the lawful mechanism for processing called ‘Legitimate Interests’, to learn more about this, read the [dedicated section below – LINK: Section 6]. By placing Cookies we are able to provide the best possible experience and service to you. You may, if you wish, remove and/or block the Cookies you do not wish us to use via your browser settings, unless those Cookies are strictly necessary for the website to work. However, it is important to note, certain features of Our Site may not function fully or as intended, and the personalised experience you may be used to, may not feature if you decide to block the cookies we use. You can return to your Cookie preferences to review and/or change them at any time within your browser.


In order to control the cookies dropped by Our Site (or that of any other website), you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all Cookies or only third party Cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.


The links below provide instructions on how to control Cookies in all mainstream browsers:


Google Chrome:

https://support.google.com/chrome/answer/95647?hl=en-GB


Microsoft Internet Explorer:

https://support.microsoft.com/en-us/kb/278835


Microsoft Edge:

https://support.microsoft.com/en-gb/products/microsoft-edge

(Please note that there are no specific instructions at this time, but Microsoft support will be able to assist)


Safari (macOS):

https://support.apple.com/kb/PH21411?viewlocale=en_GB&locale=en_GB


Safari (iOS):

https://support.apple.com/en-gb/HT201265


Mozilla Firefox:

https://support.mozilla.org/en-US/kb/enable-and-disable-Cookies-website-preferences


Android:

https://support.google.com/chrome/answer/95647?co=GENIE.Platform%3DAndroid&hl=en


(Please refer to your device’s documentation for manufacturers’ own browsers)


The lawful method of processing, 'Legitimate Interests'

We use cookies to improve the site’s functionality, increase personalisation and provide a faster, more streamlined service. We use cookies based on the lawful method of processing ‘Legitimate Interests’, we do so having made a balanced consideration between the minimal potential impact to your privacy, compared to our interests as a business to provide you, our corporate customers, with a better website, so aiding the growth of our business through increased interest in our products and services. The profiling undertaken as a result of cookie use is minimal, and is purely undertaken for the purposes of reporting and segmentation to allow us to deliver content across email and social channels, and for advertising based on the perceived relevance of content to your professional interests. In no way does tappit Technologies (UK) Ltd profile data in a way that could impact you negatively in ways such as financially or legally. If you have any questions about this, please get in touch.


Changes to this Cookie Policy

We may alter this Cookie Policy at any time. Any such changes will become binding on you on your first use of Our Site after the changes have been made. You are therefore advised to check this page from time to time.


In the event of any conflict between the current version of this Cookie Policy and any previous version(s), the provisions current and in effect shall prevail unless it is expressly stated otherwise.


Contact Us

If you would like to know more about how We use Cookies, please contact Us at support@justtappit.com, or by post at Tappit Technologies (UK) Ltd, St Pauls House, 23 Park Square South, Leeds, UK, LS1 2ND.


For more information about privacy, data protection and how we process your data, please visit our privacy policy here.

Privacy Policy
Information

Tappit Technologies (UK) Ltd takes the protection of your personal data seriously and we understand the measures we take to do this, along with your rights, should be transparent and easily understood. You can find out more about how we collect, use and look after your personal information.


The type of personal information we collect & why To use certain services of www.tappit.com you may be required to create an Account. The personal information we collect from you will include the following:


  • First name and surname
  • Username and/or email address including the password used for your account
  • Information you provide to us in any correspondence and a record of any correspondence we have with you
  • Details of transactions made when using our services
  • Your bank account and payment card details
  • Information about your marketing preferences
  • Information about any possible fraudulent, criminal or anti-money laundering activity which our systems detect
  • Your computer log files and internet browser information

Our website is not structured to offer its products and services or collect information to individuals under the age of 18.


Use of your personal information

In accordance with the data protection laws we will only process your personal information where we have a lawful basis for doing so. Theses bases will include where it is necessary to provide our Services to you, where we are required to do so under legal and regulatory obligations, where you have given consent and where it is in our legitimate interests to process your personal information, providing this does not prejudice your own rights, freedoms and interests.


All personal information that you submit or we collect may be used in the following but not limited to:


  • To enable us to set up and operate your account with us, allowing you to make full use of our services including registration, top up and withdrawal of funds.
  • To improve our website, products and services provided to you.
  • To enable us to provide you with updates, newsletters, news, promotions on our products and services.
  • To enable us to contact you in response to a “contact us” or “chat with us” request.
  • To enable us to record telephone calls to our Customer Support team for training purposes and also for security purposes, allowing us to identify persons in subsequent communications
  • Preparing statistics, providing analytical reports and analysis relating to use of our Products and Services
  • Where we are required to identify and investigate any suspected unlawful, fraudulent or improper activity connected with our Products and Services, including possible money laundering, and the use of proceeds of crime and fraud

Sharing your personal information

  • We work with various third parties and partners to provide our services to you or for the purpose of processing your personal information on our behalf. These third parties will only process your personal information in accordance with our instructions and we will ensure that adequate measures are in place to ensure that your personal data is processed only in accordance with this Privacy Policy and kept secure at all times.
  • We work with certain third party service providers, such as payment gateways and other payment transaction processors, that have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner by which these providers will handle your personal information. We are not responsible and expressly exclude ourselves from liability for any damages which may be caused by the privacy practices of such third-party service providers.
  • We may occasionally be required by law, court order or governmental authority to disclose certain types of personal information or to enforce our General Terms or any other agreements you have with us.
  • We may be occasionally required to share your personal information if we think doing so is necessary to protect the rights, property, security, or safety of us, our Service, our users, or the public.

Transferring your personal data overseas

  • The provision of our services to you may, from time to time, require the transfer data (including your personal information) to other locations within our group of companies, partners and subcontractors who are based outside of the European Economic Area (“EEA”), including the United States of America, United Arab Emirates, India and the Philippines.
  • Where personal information is transferred outside of the EEA we will do so under standard contractual clauses or binding corporate rules or any other acceptable method that ensures protection of your data to the standard required within the EEA.
  • Where personal information is transferred outside of the EEA we will take all reasonable steps to ensure that adequate measures are in place to keep your personal information is as secure as it is within the EEA and in accordance with this Privacy Policy.

Information Security

  • We strive to protect your personal information from unauthorised access or alteration. This includes the use of various security measures to protect your personal information held by or on behalf of us and ongoing review of our information collection, storage and processing practices.
  • Subject to the uses described in this Privacy Policy, we will endeavour to treat all of your personal information in strict confidence and endeavour to take all reasonable steps to keep your personal data secure once it has been transferred to our systems.
  • If you provide us with your credit card information, the information is encrypted using secure Transport layer security (TLS) v1.2.
  • All payment-related transactions are secured within a Payment Card Industry Data Security Standard (PCI-DSS) certified environment
  • Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

Your rights

You have the following rights in regards to your personal information.


  • A right to access and/or rectify the personal information we hold about you
  • A right to receive your personal data in machine readable format e.g. Excel, Word, PDF
  • A right to object to our processing of your personal information, however there may be certain circumstances where we have a lawful basis to continue doing so
  • A right to request that the personal information we hold about you is erased
  • A right to request an explanation of the logic that underpins any decisions we make about you using automated means
  • A right to complain to your data protection regulatory authority
  • A right to withdraw consent that you may have previously provided to us

If you would like to exercise any of your rights then you can do so by emailing us at support@justtappit.com. If you make a request we will require proof of identification and ask that you clarify the basis of your request.


Marketing

We may contact you in relation to use of our products and services that you may be interested in but only where you have consented to receive such marketing communications. You can update your preferences or withdraw your consent for us to contact you at any time by emailing marketing@justtappit.com or mailing us at St Pauls House, 23 Park Square South, Leeds, UK, LS1 2ND.


Use of cookies

Our website utilizes “cookies” which is a small file downloaded onto your device that enables us to obtain certain information from your browser, such as your preferences. They also allow us to maximise your experience using the website by increasing its functionality and allowing the website to remember information and selections as you move from page to page and from visit to visit, depending on the cookie.


How to contact us

If at any time you believe that we have not adhered to the provisions set out within this policy, please notify us by contacting our Support team at support@justtappit.com.


Changes to this Privacy Policy

We reserve the right to modify this privacy policy at any time, at our sole discretion, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we provide a notification herein that the same has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.


If our company is acquired or merged with another company, your information may be transferred to the new owners so that we may continue the services we offer.

Cancellation & Refund Policy
Cancellation Policy

We are not required to provide a cancellation if you change your mind. But you can choose to cancel if there is a major problem.


This is when:

  • there is a problem with the service that would have stopped you from making the transaction if you had known about it;
  • the service is significantly different from the description; or
  • the service doesn’t do what we said it would

If the problem is not major, we will fix the service within a reasonable time. If it is not repaired in a reasonable time you can choose a refund. Please keep your proof of transaction – email confirmation.


To request a cancellation, please contact us on support@justtappit.com.


Refund Policy

You can request a refund of your account balance onsite, from one of the load stations.

Terms & Conditions
General

1. This website https://yaspay.justtappit.com/ (the “Site”) offers information and the ability to process transactions to cash out your cashless wristband for Formula 1 Etihad Airways Abu Dhabi Grand Prix (“us” or “we”).

2. Your access to and use of the Site, including your processing of any transactions through the Site, is subject to these terms and conditions and the applicability of European law.

3. All copyright and other intellectual property rights in all text, images, video, software and other materials on this site are owned by Formula 1 Etihad Airways Abu Dhabi Grand Prix and affiliated companies or are included with the permission of the relevant owner.


Disclaimer

1. The information contained in this site is provided in good faith on an “as is” basis. Formula 1 Etihad Airways Abu Dhabi Grand Prix does not represent or warrant to the reliability, accuracy or completeness of the information contained on this site. To the extent permitted by law, Formula 1 Etihad Airways Abu Dhabi Grand Prix are responsible or liable for any liabilities (direct, indirect or consequential losses and damages) arising in any way (including without limitation negligence) for errors in, or omissions from, the information in this site. However, Formula 1 Etihad Airways Abu Dhabi Grand Prix will endeavour to correct any inaccuracies on the site once it becomes aware of them.

2. Illustrations contained in this site are sample representations and variations may occur from time to time.


Links

The Site may contain links to external websites that are not operated by us or our related bodies corporate. Formula 1 Etihad Airways Abu Dhabi Grand Prix does not make any endorsements, or representation as to the accuracy of the information contained within those websites. These links are provided for your convenience only and you agree that:

1. we make no representations or warranties, or have any responsibility or liability for those websites;

2. these links do not indicate, expressly or impliedly, that we endorse the site or the items or services that are provided at those sites; and

3. you access and use the items and services made available at those sites solely at your own risk.


Viruses

1. Formula 1 Etihad Airways Abu Dhabi Grand Prix do not claim that any information (including any files) obtained from or through this Site is free from viruses or other faults or defects.

2. You are responsible for scanning any information for viruses.

3. You agree that Formula 1 Etihad Airways Abu Dhabi Grand Prix has no responsibility or liability to you or any other person for any loss or damage (whether direct, indirect, consequential or economic), regardless of cause, negligence or otherwise, which may be the direct or indirect result of any such information.

4. If Formula 1 Etihad Airways Abu Dhabi Grand Prix is found to be liable this will be limited to the cost of supplying the information again.


Compliance with these Terms and Conditions

You agree to bound by, and comply with, these terms and conditions by:

1. using the Site;


Changes to these Terms and Conditions

1. If you have a transaction that has been accepted by us, the terms and conditions that will apply to that transaction are the terms and conditions that applied at the time you made the transaction. We cannot vary the terms and conditions which apply to a given transaction after that transaction is accepted by us.

2. Subject to clause 6.1, we may change these terms and conditions at any time, and such modifications will be effective as soon as they are posted. By continuing to use the Site after these terms and conditions have been modified, you agree to be bound by the changes to these terms and conditions.


Making a transaction

1. You may submit your transaction through the Site in accordance with these terms and conditions.

2. We may ask you to provide additional details or require you to confirm your details to enable us to process any transactions placed through the Site.

3. You agree to provide us with current, complete and accurate details when asked to do so by the Site.

4. All transactions on this Site are in BHD.

5. You confirm that any credit/debit card, or bank account or code which is being used, is yours, or that you have the authorisation of the card holder to use it. All account and credit/debit card holders are subject to validation checks and authorisation by the card issuer.

6. We will process your payment on a secure site.


Your Obligations

You covenant and warrant that:

1. all information and data provided by you to us through the Site is true, accurate, complete and up to date;

2. you have and will comply with all relevant laws relating to your use of the Site and your placement of any transaction;

3. you are responsible for any costs associated with your access to or use of the Site, including Internet access fees;

4. you will fully understand the purpose of your transaction before proceeding; and

5. you will not:

  • use the Site for any activities that breach any laws, infringe a third party’s rights or are contrary to any relevant standards or codes;
  • use the Site in a manner or way, or post to or transmit to or via the Site any material, which interferes with other users or our other customers or defames, harasses, threatens, menaces or offends any person or which prevents any other person from using or enjoying the Site;
  • make fraudulent or speculative enquiries, transactions or requests through the Site;
  • use another person’s details without their permission or impersonate another person when using the Site;
  • post or transmit any obscene, indecent, inflammatory or pornographic material or any other material that may give rise to civil or criminal proceedings;
  • tamper with or hinder the operation of the Site;
  • knowingly transmit any viruses, worms, defects, trojan horses or similar disabling or malicious code to the Site;
  • use any robot, spider, site search and retrieval application or other mechanism to retrieve or index any portion of the Site;
  • modify, adapt, translate or reverse engineer any portion of the Site;
  • remove any copyright, trademark or other proprietary rights notices contained in or on the Site;
  • reformat or frame any portion of the web pages that are part of the Site;
  • use the Site to violate the security of any computer or other network or engage in illegal conduct;
  • take any action that imposes or that would, in our reasonable opinion, result in an unreasonable or disproportionately large load on our infrastructure;
  • use the Site other than in accordance with these terms and conditions; or
  • attempt any of the above acts or engage or permit another person to do any of the above acts.

Warranty and Liability

1. Formula 1 Etihad Airways Abu Dhabi Grand Prix accepts liability for all legal guarantees and warranties expressed or implied to the transactions under the European Union competition law or any other legislation, the effect of which cannot be excluded.

2. Where we are permitted by law (and subject to clause 14.1):

  • we do not warrant or represent the suitability of the Site for any purpose; and
  • we will not be liable to you for indirect and consequential loss (including without limitation for loss of revenue, loss of profits, failure to realise expected profits or savings, loss of earnings and any other commercial or economic loss of any kind) or loss or corruption of data, in contract, tort, under any statute or otherwise (including negligence) arising from or connected to the Site.
  • Our liability to you for loss or damage of any kind arising out of this agreement or in connection with the relationship established by it is reduced to the extent (if any) that you cause or contribute to the loss or damage. This reduction applies whether our liability is in contract, tort (including negligence), under any statute or otherwise.

General Provisions

1. If the whole or any part of a provision of this agreement is void, unenforceable or illegal in a jurisdiction it is severed for that jurisdiction. The remainder of this agreement has full force and effect and the validity or enforceability of that provision in any other jurisdiction is not affected. This clause has no effect if the severance alters the basic nature of this agreement or is contrary to public policy.

2. This agreement is governed by the laws of the European Union. Each party submits to the non-exclusive jurisdiction of the courts of that place.


Privacy Policy and Your Personal Information

Refer to the Privacy Policy, which form part of these terms and conditions.

FAQ'S
When

22 November - 5 January


Where

Towcester Racecourse, Milton Keynes


What

The team at Winterland MK have set out to create a unique and truly unforgettable festive experience. After making a list and checking it twice (with a little help from Santa), Winterland MK has produced an event which is full to the brim of the very best festive fun, food and entertainment.


What is cashless?

Cashless is a method of payment that helps improve the event experience. You’ll spend less time in queues, less time worrying about cash, less time concerned with fraud and theft, and most importantly, more time enjoying the event! Your cashless card acts as your wallet.


How do I get my cashless card?

You will receive your cashless card when you arrive at the event.


How do I load funds onto my cashless card?

You can load funds onto your cashless card using cash or card at one of the top-up points onsite. A £1 activation fee will be applied for the first top-up.


How do I purchase fairground ride tickets the event?

You will only be able to purchase ride tickets using the cashless card. To do so, get your card and top-up at one of the onsite top-up stations. Then, simply tap to confirm your entry at each ride.


Can I use cash to make purchases at the festival?

The Winterland MK cashless card will be the only way to purchase fairground ride tickets. However, cash and credit/debit card will still be accepted with other vendors.


How will I know how much credit I’ve got left on my cashless card?

You can request a balance check at any of the bars, top-up points or food vendors.


What if I lose my cashless card?

If your cashless card is lost or stolen, you can get a replacement. However, please keep in mind that your cashless card is similar to cash. This means we can issue a new cashless card, but your credit will be lost.


Can I transfer my money to someone else’s cashless card?

No, your credit is not transferable.


What if I have credit left on my cashless card after the event?

You can claim back any unused funds online up to the value of £220 per card. To cash out, visit https://mkwinterland.justtappit.com/, register and cashout, and input your card and contact details. Please remember to keep hold of your cashless card as you will be asked to link this using the ID number written on the back. You will then be able to view your last 5 transactions and your remaining balance. You will be asked to provide your bank details to complete the cashout. A £1 fee will be applied to each cashout.


When can I reclaim my unused credit?

You can request your money back at any time, but please note that your remaining balance will not be reflected on your account until 10 pm on the Sunday after activating your cashless card. Once your balance has been updated, your cashout will be equal to the updated balance minus the £1 cashout fee. Funds will be deposited into your designated account within 10 working days from the Sunday on which your balance has been updated. Cashout will open on 25th November and close 5th January.


Is there a minimum balance required to cash out?

Yes, £2 is the minimum balance to cash out.


How long is the cashless card valid for?

Your cashless card will remain valid for all of the days of Winterland. Should you come to Winterland multiple days, you may use your same cashless card for each visit. The card will remain valid for cashout through 5th January.


I already cashed out, but want to go back to Winterland again. Can I use the same card?

Yes, you can continue to use your card throughout the event, regardless of the number of times you cash out.


What if I have any questions?

If you have further questions, ask any of the cashless staff at the festival. If you require further information, send an email to cashless@winterlandmk.com

Cancellation & Refund Policy
Cancellation Policy

We are not required to provide a cancellation if you change your mind. But you can choose to cancel if there is a major problem.


This is when:

  • there is a problem with the service that would have stopped you from making the transaction if you had known about it;
  • the service is significantly different from the description; or
  • the service doesn’t do what we said it would

If the problem is not major, we will fix the service within a reasonable time. If it is not repaired in a reasonable time you can choose a refund. Please keep your proof of transaction – email confirmation.


To request a cancellation, please contact us on cashless@winterlandmk.com.


Refund Policy

You can request your money back at any time, but please note that your remaining balance will not be reflected on your account until 10 pm on the Sunday after activating your cashless card. Once your balance has been updated, your cashout will be equal to the updated balance minus the £1 cashout fee. Funds will be deposited into your designated account within 10 working days from the Sunday on which your balance has been updated. Cashout will open on 25th November and close 5th January.


What if I want to claim back my money?

For all balance refunds - these will take up to 7-10 working days from the date you placed the claim, to return to your bank account. (This depends on where you live and who you bank with).


  • You can request your money back at any time, but please note that your remaining balance will not be reflected on your account until 10 pm on the Sunday after activating your cashless card. To start the process, log in here https://mkwinterland.justtappit.com/.
  • Register your Card (each card has a unique ID on the reverse).
  • View your last 5 transactions (Load and Spend).
  • Request your wristband balance refund (refund requests will be processed within 7-10 working days)
Terms & Conditions
General

1. This website https://mkwinterland.justtappit.com/ (the “Site”) offers information and the ability to process transactions to cash out your cashless wristband for the Winterland MK “us” or “we”).

2. Your access to and use of the Site, including your processing of any transactions through the Site, is subject to these terms and conditions and the applicability of European law.

3. All copyright and other intellectual property rights in all text, images, video, software and other materials on this site are owned by Winterland MK and affiliated companies or are included with the permission of the relevant owner.


Disclaimer

1. The information contained in this site is provided in good faith on an “as is” basis. Winterland MK does not represent or warrant to the reliability, accuracy or completeness of the information contained on this site. To the extent permitted by law, Winterland MK is not responsible or liable for any liabilities (direct, indirect or consequential losses and damages) arising in any way (including without limitation negligence) for errors in, or omissions from, the information in this site. However, Winterland MK will endeavour to correct any inaccuracies on the site once it becomes aware of them.

2. Illustrations contained in this site are sample representations and variations may occur from time to time.


Links

The Site may contain links to external websites that are not operated by us or our related bodies corporate. Winterland MK does not make any endorsements, or representation as to the accuracy of the information contained within those websites. These links are provided for your convenience only and you agree that:

1. we make no representations or warranties, or have any responsibility or liability for those websites;

2. these links do not indicate, expressly or impliedly, that we endorse the site or the items or services that are provided at those sites; and

3. you access and use the items and services made available at those sites solely at your own risk.


Viruses

1. Winterland MK does not claim that any information (including any files) obtained from or through this Site is free from viruses or other faults or defects.

2. You are responsible for scanning any information for viruses.

3. You agree that Winterland MK has no responsibility or liability to you or any other person for any loss or damage (whether direct, indirect, consequential or economic), regardless of cause, negligence or otherwise, which may be the direct or indirect result of any such information.

4. If Winterland MK is found to be liable this will be limited to the cost of supplying the information again.


Compliance with these Terms and Conditions

You agree to bound by, and comply with, these terms and conditions by:

1. using the Site;


Changes to these Terms and Conditions

1. If you have a transaction that has been accepted by us, the terms and conditions that will apply to that transaction are the terms and conditions that applied at the time you made the transaction. We cannot vary the terms and conditions which apply to a given transaction after that transaction is accepted by us.

2. Subject to clause 6.1, we may change these terms and conditions at any time, and such modifications will be effective as soon as they are posted. By continuing to use the Site after these terms and conditions have been modified, you agree to be bound by the changes to these terms and conditions.


Making a transaction

1. You may submit your transaction through the Site in accordance with these terms and conditions.

2. We may ask you to provide additional details or require you to confirm your details to enable us to process any transactions placed through the Site.

3. You agree to provide us with current, complete and accurate details when asked to do so by the Site.

4. All transactions on this Site are in GBP (£).

5. You confirm that any credit/debit card, or bank account or code which is being used, is yours, or that you have the authorisation of the card holder to use it. All account and credit/debit card holders are subject to validation checks and authorisation by the card issuer.

6. We will process your payment on a secure site.


Your Obligations

You covenant and warrant that:

1. all information and data provided by you to us through the Site is true, accurate, complete and up to date;

2. you have and will comply with all relevant laws relating to your use of the Site and your placement of any transaction;

3. you are responsible for any costs associated with your access to or use of the Site, including Internet access fees;

4. you will fully understand the purpose of your transaction before proceeding; and

5. you will not:

  • use the Site for any activities that breach any laws, infringe a third party’s rights or are contrary to any relevant standards or codes;
  • use the Site in a manner or way, or post to or transmit to or via the Site any material, which interferes with other users or our other customers or defames, harasses, threatens, menaces or offends any person or which prevents any other person from using or enjoying the Site;
  • make fraudulent or speculative enquiries, transactions or requests through the Site;
  • use another person’s details without their permission or impersonate another person when using the Site;
  • post or transmit any obscene, indecent, inflammatory or pornographic material or any other material that may give rise to civil or criminal proceedings;
  • tamper with or hinder the operation of the Site;
  • knowingly transmit any viruses, worms, defects, trojan horses or similar disabling or malicious code to the Site;
  • use any robot, spider, site search and retrieval application or other mechanism to retrieve or index any portion of the Site;
  • modify, adapt, translate or reverse engineer any portion of the Site;
  • remove any copyright, trademark or other proprietary rights notices contained in or on the Site;
  • reformat or frame any portion of the web pages that are part of the Site;
  • use the Site to violate the security of any computer or other network or engage in illegal conduct;
  • take any action that imposes or that would, in our reasonable opinion, result in an unreasonable or disproportionately large load on our infrastructure;
  • use the Site other than in accordance with these terms and conditions; or
  • attempt any of the above acts or engage or permit another person to do any of the above acts.

Warranty and Liability

1. Winterland MK accepts liability for all legal guarantees and warranties expressed or implied to the transactions under the European Union competition law or any other legislation, the effect of which cannot be excluded.

2. Where we are permitted by law (and subject to clause 14.1):

  • we do not warrant or represent the suitability of the Site for any purpose; and
  • we will not be liable to you for indirect and consequential loss (including without limitation for loss of revenue, loss of profits, failure to realise expected profits or savings, loss of earnings and any other commercial or economic loss of any kind) or loss or corruption of data, in contract, tort, under any statute or otherwise (including negligence) arising from or connected to the Site.
  • Our liability to you for loss or damage of any kind arising out of this agreement or in connection with the relationship established by it is reduced to the extent (if any) that you cause or contribute to the loss or damage. This reduction applies whether our liability is in contract, tort (including negligence), under any statute or otherwise.

General Provisions

1. If the whole or any part of a provision of this agreement is void, unenforceable or illegal in a jurisdiction it is severed for that jurisdiction. The remainder of this agreement has full force and effect and the validity or enforceability of that provision in any other jurisdiction is not affected. This clause has no effect if the severance alters the basic nature of this agreement or is contrary to public policy.

2. This agreement is governed by the laws of the European Union. Each party submits to the non-exclusive jurisdiction of the courts of that place.


Privacy Policy and Your Personal Information

Refer to the Privacy Policy, which form part of these terms and conditions.

FAQ'S

Taking place 24-26 January 2020, HSBC New Zealand celebrates its 21st iteration this year at FMG Stadium Waikato, the spiritual home of rugby in Hamilton.

What is cashless?

Cashless is a method of payment that helps improve the event experience. You’ll spend less time in queues, less time worrying about cash, less time concerned with fraud and theft, and most importantly, more time enjoying the event! Your wristband acts as your wallet.

How do I get my wristband?

You will receive your wristband when you arrive at the event.

How do I load funds onto my wristband?

To load funds onto your wristband, visit one of the top-up points.

How do I purchase items during the event?

Simply tap your wristband at any of the outlets at the venue to pay for your order and the amount due will be deducted.

Can I use cash or credit card to make purchases at the tournament?

No, cashless will be the only payment method for this event.

How will I know how much credit I’ve got left on my wristband?

You can request a balance check when you make a transaction or at a top-up point or with a roaming cashless staff member.

What if I lose my wristband?

If your wristband is lost or stolen, you can get a replacement. However, please keep in mind that your wristband is similar to cash. This means we can issue a new wristband, but your credit will be lost.

Can I transfer my money to someone else’s wristband?

No, your credit is not transferable.

What if I have unused credit on my wristband after the tournament?

You can claim back any unused funds online up to the value of $350 (NZD) per wristband. To cash out, visit https://hsbcnzrugbysevens.justtappit.com/, register for an account, then select ‘Cash Out’. You can link a maximum of 5 wristbands to the same account.

Cashout will open Tuesday, 28th January (09:00 local time) and will remain open until Tuesday 11th February (17:00 local time).

Please note that cash out is subject to a $3 processing fee

How long is the wristband valid for?

The wristband is only valid during the event / The wristband will be valid until 12 February (5 p.m. local time), when cashout closes.

What if my wristband gets cut, torn or wet?

The wristband will still be accepted should you have funds on it. Your wristband is water-resistant.

Cashout fee

Please note that cash out is subject to a $3 processing fee

What if I have any questions?

If you have further questions, ask any of the cashless staff at the tournament. If you require further information, send an email to Cashless@villageevents.co.nz.

Privacy Policy
General
  1. This website https://hsbcnzrugbysevens.justtappit.com/ (the “Site”) offers information and the ability to process transactions to cash out your cashless wristband for HSBC New Zealand Rugby 7s (“us” or “we”).
  2. Your access to and use of the Site, including your processing of any transactions through the Site, is subject to these terms and conditions and the applicability of European law.
  3. All copyright and other intellectual property rights in all text, images, video, software and other materials on this site are owned by HSBC New Zealand Rugby 7s and affiliated companies or are included with the permission of the relevant owner.
Disclaimer
  1. The information contained in this site is provided in good faith on an “as is” basis. HSBC New Zealand Rugby 7s does not represent or warrant to the reliability, accuracy or completeness of the information contained on this site. To the extent permitted by law, HSBC New Zealand Rugby 7s are responsible or liable for any liabilities (direct, indirect or consequential losses and damages) arising in any way (including without limitation negligence) for errors in, or omissions from, the information in this site. However, HSBC New Zealand Rugby 7s will endeavour to correct any inaccuracies on the site once it becomes aware of them.
  2. Illustrations contained in this site are sample representations and variations may occur from time to time.
Links

The Site may contain links to external websites that are not operated by us or our related bodies corporate. HSBC New Zealand Rugby 7s does not make any endorsements, or representation as to the accuracy of the information contained within those websites. These links are provided for your convenience only and you agree that:

  1. we make no representations or warranties, or have any responsibility or liability for those websites;
  2. >these links do not indicate, expressly or impliedly, that we endorse the site or the items or services that are provided at those sites; and
  3. you access and use the items and services made available at those sites solely at your own risk.
Viruses
  1. HSBC New Zealand Rugby 7s do not claim that any information (including any files) obtained from or through this Site is free from viruses or other faults or defects.
  2. You are responsible for scanning any information for viruses.
  3. You agree that HSBC New Zealand Rugby 7s has no responsibility or liability to you or any other person for any loss or damage (whether direct, indirect, consequential or economic), regardless of cause, negligence or otherwise, which may be the direct or indirect result of any such information.
  4. If HSBC New Zealand Rugby 7s is found to be liable this will be limited to the cost of supplying the information again.
Compliance with these Terms and Conditions

You agree to be bound by, and comply with these terms and conditions by:

  1. using the Site;
Changes to these Terms and Conditions
  1. If you have a transaction that has been accepted by us, the terms and conditions that will apply to that transaction are the terms and conditions that applied at the time you made the transaction. We cannot vary the terms and conditions which apply to a given transaction after that transaction is accepted by us.
  2. Subject to clause 6.1, we may change these terms and conditions at any time, and such modifications will be effective as soon as they are posted. By continuing to use the Site after these terms and conditions have been modified, you agree to be bound by the changes to these terms and conditions.
Making a transaction
  1. You may submit your transaction through the Site in accordance with these terms and conditions.
  2. We may ask you to provide additional details or require you to confirm your details to enable us to process any transactions placed through the Site.
  3. You agree to provide us with current, complete and accurate details when asked to do so by the Site.
  4. All transactions on this Site are in NZD.
  5. You confirm that any credit/debit card, or bank account or code which is being used, is yours, or that you have the authorisation of the card holder to use it. All account and credit/debit card holders are subject to validation checks and authorisation by the card issuer.
  6. We will process your payment on a secure site.
Your Obligations

You covenant and warrant that:

  1. all information and data provided by you to us through the Site is true, accurate, complete and up to date;
  2. you have and will comply with all relevant laws relating to your use of the Site and your placement of any transaction;
  3. you are responsible for any costs associated with your access to or use of the Site, including Internet access fees;
  4. you will fully understand the purpose of your transaction before proceeding; and
  5. you will not:
    • use the Site for any activities that breach any laws, infringe a third party’s rights or are contrary to any relevant standards or codes;
    • use the Site in a manner or way, or post to or transmit to or via the Site any material, which interferes with other users or our other customers or defames, harasses, threatens, menaces or offends any person or which prevents any other person from using or enjoying the Site;
    • make fraudulent or speculative enquiries, transactions or requests through the Site;
    • use another person’s details without their permission or impersonate another person when using the Site; post or transmit any obscene, indecent, inflammatory or pornographic material or any other material that may give rise to civil or criminal proceedings;
    • tamper with or hinder the operation of the Site;
    • knowingly transmit any viruses, worms, defects, trojan horses or similar disabling or malicious code to the Site;
    • use any robot, spider, site search and retrieval application or other mechanism to retrieve or index any portion of the Site;
    • modify, adapt, translate or reverse engineer any portion of the Site;
    • remove any copyright, trade mark or other proprietary rights notices contained in or on the Site;
    • reformat or frame any portion of the web pages that are part of the Site;
    • use the Site to violate the security of any computer or other network or engage in illegal conduct;
    • take any action that imposes or that would, in our reasonable opinion, result in an unreasonable or disproportionately large load on our infrastructure;
    • use the Site other than in accordance with these terms and conditions; or
    • attempt any of the above acts or engage or permit another person to do any of the above acts.
Warranty and Liability
  1. HSBC New Zealand Rugby 7s accepts liability for all legal guarantees and warranties expressed or implied to the transactions under the European Union competition law or any other legislation, the effect of which cannot be excluded.
  2. Where we are permitted by law (and subject to clause 14.1):
    • we do not warrant or represent the suitability of the Site for any purpose; and
    • we will not be liable to you for indirect and consequential loss (including without limitation for loss of revenue, loss of profits, failure to realise expected profits or savings, loss of earnings and any other commercial or economic loss of any kind) or loss or corruption of data, in contract, tort, under any statute or otherwise (including negligence) arising from or connected to the Site.
    • Our liability to you for loss or damage of any kind arising out of this agreement or in connection with the relationship established by it is reduced to the extent (if any) that you cause or contribute to the loss or damage. This reduction applies whether our liability is in contract, tort (including negligence), under any statute or otherwise.
General Provisions
  1. If the whole or any part of a provision of this agreement is void, unenforceable or illegal in a jurisdiction it is severed for that jurisdiction. The remainder of this agreement has full force and effect and the validity or enforceability of that provision in any other jurisdiction is not affected. This clause has no effect if the severance alters the basic nature of this agreement or is contrary to public policy.
  2. This agreement is governed by the laws of the European Union. Each party submits to the non-exclusive jurisdiction of the courts of that place.
Privacy Policy and Your Personal Information

Refer to the Privacy Policy, which form part of these terms and conditions.

Cancellations and Refunds

We are not required to provide a cancellation if you change your mind. But you can choose to cancel if there is a major problem.

This is when:

  • there is a problem with the service that would have stopped you from making the transaction if you had known about it;
  • the service is significantly different from the description;
  • or the service doesn’t do what we said it would
  • If the problem is not major, we will fix the service within a reasonable time. If it is not repaired in a reasonable time you can choose a refund. Please keep your proof of transaction – email confirmation.

    To request a cancellation, please contact us on Cashless@villageevents.co.nz

    Refund Policy

    You can request a refund of your account balance from 09:00 on Tuesday 28th January until 17:00 on 11th February 2020 through the website. Once your refund has been approved, we will initiate to your bank account. You will receive the credited amount within a certain amount of days, depending on your bank or card issuer’s policies. Refunds will take up to 7 working days from the date you placed the claim, to return to your bank account. (This depends on where you live and who you bank with.)

    What if I want to claim back my money?

    For all balance refunds - these will take up to 7 working days from the date you placed the claim, to return to your bank account. (This depends on where you live and who you bank with).

    • Refunds will be available online up from 09:00 on Tuesday 28th January until 17:00 on Tuesday 11th February
    • Register your wristband (each wristband has a unique ID on the reverse of the tag) and enter the details of the bank account you would like the refund paid into.
    • View details of your load and spend transactions.
    • Request your wristband balance refund Refund requests will be processed within a maximum of 7 working days
    • Refunds are subject to a processing fee of $3 for each refund requested.
FAQ'S

Cashless Festival

At Ultra Abu Dhabi, your wristband acts as your convenient wallet. Spend less time standing in long queues, refrain from worrying about carrying/losing cash, and most importantly, maximize the hours enjoying the festival! To give you a seamless Ultra experience, we are strictly implementing cashless across all merchants at the event venue— including F&B outlets, bar counters, and apparel merchandise.

How do I get my wristband?

You will receive your wristband when you arrive at the event venue entrance gate.

How do I load funds onto my wristband?

To load funds onto your RFID tag/ cashless wallet, visit one of the wristband top up points available across the venue during the event.

What is the minimum amount to top-up?

The minimum amount to top-up your RFID wallet is AED 5 and you can load up to as much as you need to get you through the day or the entire weekend.

How do I purchase items during the event?

Simply tap your wristband at any of the outlets at the venue to pay for yourorder and the amount due will be deducted from your wallet

Can I use cash or credit card to make purchases at the tournament?

No. Cashless will be the only payment method across all merchants for this event

How will I know how much credit I’ve got left on my wristband?

Simply visit any of our wristband top-up points at the venue to request a balance check. Alternatively, you can also track your balance and spending online here by registering the unique RFID number found at the back side of your RFID tag.

What if I lose my wristband?

If your wristband is lost or stolen, you will not get a replacement. Please keep it secure at all times.

What if my wristband gets cut, torn or wet?

Should you have remaining credit on your wallet, your water-resistant wristband will still be accepted as long as the RFID tag is in place.

Can I transfer my money to someone else’s wristband?

No, your wristband credit is not transferable.

What if I have other questions on cashless and refund?

If you have further questions or require additional information, ask any of the cashless staff at the festival or send an email to us at supportcashout@ultra-abudhabi.com.

Cashout Policy

Will I be able to cash out or get a refund if I have remaining credit on my wristband after the festival?

There will be no cashout onsite. You will be able to cash out the remaining balance on your wallet post event from 10th-12th of March 2020. To cash out unused credit, please email your request to us at supportcashout@ultra-abudhabi.com and we will send you the cashout form to be filled. Kindly note that cashout applies to credit balance above AED 20 only.  All claims to be disbursed within 30 working days from 12th of March.